# Telstra Pre-Paid SIM card

### SIM Starter Kits <a href="#id--1835905666-3a5468bc-d3f5-494c-99e9-e0940453c351_heading" id="id--1835905666-3a5468bc-d3f5-494c-99e9-e0940453c351_heading"></a>

Great value for everyday use. Enjoy included data, continuous data rollover, unlimited calls and texts to standard Australian numbers and international call minutes from Australia to selected destinations with each recharge. Choose a Pre-Paid SIM Starter Kit with SIM card included and activate on this plan. All inclusions for use in Australia.

## [Pre-Paid Mobile Plan](https://www.telstra.com.au/mobile-phones/prepaid-mobiles/offers-and-rates#sim-plans)

### Recharge your Pre-Paid SIM <a href="#id--2064040875-693d24b6-f08e-4c9a-a8fd-c025ed9f4858-heading" id="id--2064040875-693d24b6-f08e-4c9a-a8fd-c025ed9f4858-heading"></a>

The easiest way to recharge and manage your Pre-Paid services is through the My Telstra app, but you can also recharge online. Please click [here](https://recharge.telstra.com.au).

### Why choose us? <a href="#id--2064040875-693d24b6-f08e-4c9a-a8fd-c025ed9f4858-heading" id="id--2064040875-693d24b6-f08e-4c9a-a8fd-c025ed9f4858-heading"></a>

#### Australia's largest network <a href="#id-1099448383-ea7cfe2c-4f0d-4c24-9fd6-3c7d6689f834-heading" id="id-1099448383-ea7cfe2c-4f0d-4c24-9fd6-3c7d6689f834-heading"></a>

Our 4G network reaches further than any other.

#### Continuous data rollover <a href="#id-1097991652-d19ebd36-db76-49f0-b5e5-a6baa785507c-heading" id="id-1097991652-d19ebd36-db76-49f0-b5e5-a6baa785507c-heading"></a>

Not going to use up your data in time? Just recharge before expiry on Telstra Pre-Paid Mobile and rollover up to 200GB of your unused data.&#x20;

Available on 7 to 28 day recharges. For use in Australia.

#### Call overseas with included minutes <a href="#id-1791068769-c806d89e-5a3d-4e9c-8002-2eac6f0fa3b2-heading" id="id-1791068769-c806d89e-5a3d-4e9c-8002-2eac6f0fa3b2-heading"></a>

With capped international call minutes from Australia to selected destinations on Pre-Paid Mobile, you can stay in touch with friends and family overseas.

For use in Australia.

#### Be rewarded with Telstra Plus <a href="#id-1097900236-d162514a-19d4-42cb-b417-2a8434832c3b-heading" id="id-1097900236-d162514a-19d4-42cb-b417-2a8434832c3b-heading"></a>

Join Telstra Plus and get rewarded just for recharging. Earn points to put towards must-have devices, recharges, accessories and more. Eligibility criteria apply.

## How do I activate and start my Pre-Paid service?

To get started with your Pre-Paid service, you'll need to insert your new SIM card into your phone.&#x20;

To activate it, go to [activate your service](https://prepaid.activate.telstra.com.au/) and follow the prompts. You don't need an internet connection or credit balance to access this page.

Once your service is active, you may need to [recharge your Pre-Paid](https://open.mytelstra.app/BJRB/45dae25b).

If you are new to Telstra, you'll need to finish setting up your [Telstra ID](https://www.telstra.com.au/support/account-payment/access-manage-account-online) before you can use it to sign in to the [My Telstra app](https://mytelstra.onelink.me/BJRB/d7ba7c10).

1. Check your inbox for an email from us, asking you to verify your email
2. You need to verify your email, enter your date of birth and set up a password. You can also choose to opt into our Telstra Plus rewards program
3. You can sign in to the [My Telstra app](https://mytelstra.onelink.me/BJRB/d7ba7c10) with your username and password.

## What if I'm keeping my existing number?

If you want to transfer your existing number to Telstra, keep the SIM from your current provider in your phone until your service is disconnected.&#x20;

1. On your smartphone, tablet or desktop computer, go to [activate your service](https://prepaid.activate.telstra.com.au/)
2. Follow the prompts to activate a Pre-Paid service 
3. On the **Your SIM details** page, select **Keep existing number**

{% hint style="info" %}
**Important:**

Make sure the details you provide exactly match the details held by your current provider, such as the spelling of your name and date of birth. It can take up to one business day for your number to transfer to Telstra. You can keep using your current service while you're waiting.
{% endhint %}



## How do I know when my number has been transferred?

Your service with your previous provider will stop working. We'll also send you an SMS or email as soon as your number has been moved to Telstra.

## What if I'm using an existing device?

If you're using your own device, you should first check:&#x20;

* Which size SIM card you’ll need. If you're not sure check the manufacturer's website or guide, or visit your local [Telstra store](https://www.telstra.com.au/find-us)
* That your device is unlocked and compatible with the Telstra mobile network. Some devices are locked to other providers. You’ll need to contact your provider to have your phone unlocked and you may be charged an unlocking fee for this
* That you have the correct data settings. These let you browse the internet, send emails or MMS. Many mobiles will have their settings updated automatically over the Telstra network. To find out if your settings are updated automatically, visit [device guides](https://mobilesupport.telstra.com.au/) or check the manufacturer's website.

## How to Manage my Pre-Paid service?

You can manage your Pre-Paid service in the [My Telstra app](https://mytelstra.onelink.me/BJRB/d7ba7c10).

* Check your balance&#x20;
* Recharge
* View usage and recharge history
* Change your Pre-Paid offer
* Download a tax invoice
* Set up auto-recharge\
  &#x20;

You can also manage your account with [My Telstra in a browser](https://open.mytelstra.app/BJRB/755085f6).

## How do I access Pre-Paid call history? <a href="#id--1193519729-8f7426cb-f00b-4108-877c-e373af4dd39d_heading" id="id--1193519729-8f7426cb-f00b-4108-877c-e373af4dd39d_heading"></a>

If you're on a new Pre-Paid mobile plan (Pre-Paid Mobile, Pre-Paid Mobile Casual, Pre-Paid Mobile Broadband):

1. Select **Services**
2. Select the Pre-Paid mobile number
3. Select **More with your mobile**
4. Select **Usage history**&#x20;
5. Select **Calls.**

For all other Pre-Paid mobile plans:

1. Select **Services**
2. Select the Pre-Paid mobile number
3. Select **More with your mobile**
4. Select **Usage history**
5. Choose the month you'd like to view your usage report.

## How do I cancel a Pre-Paid service? <a href="#id-941628523-87c5be01-3f60-4840-9b40-3a857f2a4e61_heading" id="id-941628523-87c5be01-3f60-4840-9b40-3a857f2a4e61_heading"></a>

Your Pre-Paid SIM card will be automatically deactivated 6 months after the expiry date of your last recharge.

You can also keep your existing number when you [change to another Telstra mobile plan.](https://www.telstra.com.au/support/mobiles-devices/change-service-to-pre-paid-post-paid)

## View or change my Pre-Paid plan

As new Pre-Paid plans become available or as your needs change, you should check your plan to make sure it still suits you.

{% hint style="info" %}
**Important:**

Changing to a new Pre-Paid plan will take effect immediately and you’ll lose your current recharge balance. For this reason, you should consider changing your plan close to your recharge expiry or once you have used all your current inclusions.
{% endhint %}

### Ways you can view or change your Pre-Paid plan <a href="#id-1245955204-c94a9887-e817-411d-bdcc-2943690c8887_heading" id="id-1245955204-c94a9887-e817-411d-bdcc-2943690c8887_heading"></a>

#### In the My Telstra app

1. Sign in to [My Telstra app](https://mytelstra.onelink.me/BJRB/d7ba7c10)
2. Tap on the **Services** tab then select the Pre-Paid service you’d like to view or change
3. Scroll down to **Your plan** to view your plan details
4. Select **Change plan** to make the switch

#### In My Telstra in a browser

1. Sign in to [My Telstra](https://open.mytelstra.app/BJRB/755085f6) using your [Telstra ID](https://www.telstra.com.au/support/account-payment/access-manage-account-online#telstra-id)
2. On the homepage, find the Pre-Paid service in the Account overview section, and select the **Manage Pre-Paid** link
3. Scroll down to Your Plan and select **Change plan.** A list of available plans will be shown
4. Under **Change plan**, a list of available plans will be shown
5. Click on them to learn more about each Pre-Paid plan
6. If you choose to make a change, click **Select** on the plan you want to change to and follow the prompts\
   &#x20;

**Good to know:**

* You’ll receive an SMS confirmation on your mobile device
* To finalise the change and enjoy the new plan, you’ll need to [Recharge your Pre-Paid](https://recharge.telstra.com/enternumber)
* You can also find more information about [how to activate your Pre-Paid service](https://www.telstra.com.au/support/pre-paid/activate-pre-paid-service)

## [How to check Telstra outages](https://www.telstra.com.au/outages)

## <mark style="color:yellow;">Frequently asked questions</mark>

<details>

<summary>How to send a text message to check the balance of my Telstra Pre-paid SIM card?</summary>

Send a text message: "Balance" to 125100 to check balance.

Send a text message : "info" to 125100 to get more information.

</details>

<details>

<summary>Can I set up auto-recharge for my Pre-Paid service?</summary>

Yes, you can set up an auto recharge, so you don’t have to worry about running out of calls, texts and data. You’ll also continue receiving low credit and expiry SMS notifications from us.

**Set up auto-recharge in the My Telstra app**

1. Download or open the [My Telstra app, opens in a new window](https://mytelstra.onelink.me/BJRB/d7ba7c10)
2. Tap on the **Services** tab and select your Pre-Paid service&#x20;
3. Scroll down and select **Auto recharge** then follow the prompts

**Set up auto-recharge in My Telstra**

1. Sign in to[My Telstra](https://www.myservices.telstra.com.au/home) using your [Telstra ID](https://www.telstra.com.au/support/account-payment/access-manage-account-online#telstra-id)
2. On the homepage, find the Pre-Paid service in the Account overview section, and select the **Manage Pre-Paid** link
3. Scroll to the bottom of the page, select **Auto Recharge** and follow the prompts

You must have a [Telstra ID](https://www.telstra.com.au/support/account-payment/access-manage-account-online) in order to set up auto recharge.

</details>

<details>

<summary>Which Telstra Pre-Paid plan is best for me?</summary>

We offer two types of Pre-Paid plans, both with a range of SIM starter kits to choose from. Which plan suits you depends on how much you use your mobile phone.

Our Pre-Paid Mobile plan is great value for everyday use, with included data, continuous data rollover, and unlimited calls and texts in Australia to standard Australian numbers with each recharge.

Our Pre-Paid mobile Casual plan is a good option if you don’t use your phone all that often as it gives you longer expiry.&#x20;

</details>

<details>

<summary>How do I recharge my Telstra Pre-Paid phone?</summary>

We now offer two easy ways to recharge online. You can choose to recharge your service now, or you can choose to have a digital recharge voucher emailed to you for later use (available to selected recharges only).

A digital recharge voucher gives you the flexibility to pay for your recharge at a time that suits you and save it for when you need it. Or you can buy a voucher as a gift for someone else.  n.&#x20;

</details>

<details>

<summary>What's the difference between recharge voucher and digital recharge voucher?</summary>

A recharge voucher is a physical voucher that you buy in-store. A digital recharge voucher is one that you buy online and is emailed to you for easy access, anytime.

</details>

<details>

<summary>Can I get a new Telstra SIM card but keep my old number ?</summary>

Yes, you can transfer your number from another service provider to Telstra on a new Pre-Paid service.

</details>

<details>

<summary>Should I get a new SIM card when I upgrade my phone?</summary>

Most current and later generation major smartphones use a nano SIM card. If your older phone uses a different SIM card and you need a new SIM card, visit your local [Telstra store](https://www.telstra.com.au/find-us) or dealer and request a SIM replacement. It is free, and your local store assistant should be able to get the order sorted for you in a matter of minutes. Just make sure you take some ID with you so they can confirm you're the owner of the service.

</details>

<details>

<summary>What countries are included in Telstra Pre-Paid international calls?</summary>

Keep in touch with family and friends overseas. [Telstra Pre-Paid Mobile plan](https://www.telstra.com.au/mobile-phones/prepaid-mobiles/international-calls/prepaid-mobile-international-call-rates) offers capped standard international calls to selected destinations.

</details>

<details>

<summary>Things you need to know</summary>



* The Telstra Mobile Network offers 4GX in all major and regional cities and in over 1,600 towns and communities around Australia. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check [mobile coverage](https://www.telstra.com.au/coverage-networks/our-coverage).
* Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

#### Plan speeds

Download speeds are capped on our 4G and 5G network on some plans.

#### Telstra Pre-Paid Mobile

Your capped download speed is the maximum potential download speed for data included in your recharge. Factors impacting typical speed include location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. Telstra 5G now reaches 80% of Australians. Compatible device required. Roll over unused data when you recharge $12-$65 before expiry. Unlimited calls and text exclude satellite and premium numbers (e.g. 19xx numbers), operator assisted calls (e.g. most 12xx numbers) and diverted calls. Our FairPlay policy applies. Carbon neutral certification excludes mobile devices.

#### Telstra Pre-Paid mobile devices

Unlocking fee may apply for use with a non-Telstra SIM card. [See more unlocking information](https://www.telstra.com.au/support/mobiles-devices/unlock-phone-imei). Limit 1 per customer and no trade sales. Blue Tick lets you know which phones are recommended for handheld coverage in rural areas.

Google, Google Play, Chrome and other marks are trademarks of Google Inc. Apple is a trademark of Apple Inc.

</details>

{% hint style="info" %}
Got more questions about Pre-Paid? We’re here to help click [here](broken-reference)
{% endhint %}
