1. Check that you have Data Roaming & Mobile Data turned on in your device settings 2. Make sure that you have changed your APN settings to match the following : - Name : 3 - APN : three.co.uk - Username : (leave this field blank) - Password : (leave this field blank) - MMSC : http://mms.um.three.co.uk:10021/mmsc - MMS Proxy : mms.three.co.uk - MMS Port : 8799 - APN Tyle : internet + mms

3. Restart Your Phone

This SIM only comes with : - Calls & texts to UK landlines and mobiles whilst in the UK - Calls & texts to any of the covered European country numbers whilst in any of the covered European countries It does not come with calls or texts whilst your outside of any of the covered EU/UK countries listed. You will be able to use it in the 'other' countries listed below in 'Coverage' however it will be data only! If you try to make a call outside of these 👆parameters, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call or send the text. If you are within the above parameters, make sure you have the correct country code in front of the number that you're trying to call. You can find a list of country codes here. We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia or the USA

If it's still not working, then you will need to manually switch network providers through your device settings : Apple : settings > mobile > network selection > disable automatic > (when networks populate select one) > restart your phone Android : settings > connections > mobule networks > network operators > search networks manually > (when networks populate select one) > restart your phone You can try each and all of the available networks that pop up. If your device settings are different to the ones above, explore your settings until you find Network Selection or Network Operators. A quick Google search will also point you in the right direction!

If you've inserted the SIM into your phone and you didn't get any of the 3UK SMS or it says 'No Service', you will have to manually select a Network through your settings. Apple : settings > mobile > network selection > disable automatic > (wait for networks to begin to populate) > select one > restart your device Android : settings > connections > mobile networks > networks operators > search for networks manually > (wait for networks to begin to populate > select one > restart your device You can try and all of the available networks that populate. Just a heads up - if a selected network doesn't connect on the first try, you might need to click on it a couple of times!

1. Take the SIM out, reinsert and restart your device 2. Try the SIM in another phone 3. If you receive a message saying 'No SIM' in two different phones, reach out to us for help!

If you've followed the above steps and you step cannot get things up and running, please reach out to us at hello@simsdirect.com.au with the following information : - Which SIM do you have - Where are you currently located - When did you activate your SIM and what happened during activation - Have you followed all of the above activation and troubleshooting steps? - Did you receive your new number via SMS? If so, what is it? - Please attach a screenshot of your mobile network settings, your APN settings with the WiFi turned off and your mobile data turned on, and a screen shot of your data balance. **We will need all of the above information in order to help get you up and running as quickly as possible!

📱 Plug and Play

Only insert your SIM card in your device once you have arrived in UK to avoid activating your service before the start of your trip. Your 30-day service usually takes only a few minutes, but in some cases, it may take up to 30 minutes commence as you insert the SIM card into your device. You need to have mobile data enabled/turned on your mobile phone to use the service.

When you insert it in your phone, and you’ll receive a text message telling you your SIM is ready to use. The best thing to do is to register on the Three app, so you can keep an eye on your usage and your spend. The SIM is automatically activated as soon as you make a call, send a text, or use your data.

Your number will be send to you by welcome message after you inserting your EE UK SIMs. This is a UK mobile number, so in order to call it, the country code (+44) will need to be added.

Please note you cannot find out your phone number until the SIM card is activated. Please only insert it when you are ready to use it.

Very! You can get going in 3 easy steps: 1. Order your SIM. You can either choose your Data Pack now, or choose later once you’ve ordered your SIM. 2. Download the EE app on the Apple App Store or  Google Play Store. 3. Add your Data Pack on the app. Or top up your credit on the app, in your account, or from your browser.

You’ll still get unlimited minutes and texts for the rest of the month.

To check your calls and data balance, visit the EE UK website and use the phone number you received to register for your EE UK account. Once registered, you can check your balance, view your usage history, and recharge your data by logging into your EE UK account at any time.

Alternatively, you can also text BALANCE to 150 which will provide you with information about your remaining calls and data balance.

You will need to register an EE UK account via website or download the EE UK app to recharge your EE UK SIM card.

Please note: To register an account via the EE UK website or app, you will need to verify your identity.

No, this EE 50GB UK Prepaid SIM card is designed exclusively for use within the United Kingdom. It provides full access to the EE network, one of the UK's largest and most reliable networks, ensuring excellent coverage across the UK for calls, SMS, and data.

Within UK: Simply dial any UK mobile or landline number without the need for additional prefix code. Please note: Only standard UK mobile and landline numbers are included in your travel SIM plan.

Unfortunately, the EE UK Prepaid SIM does not include international calling to countries outside of the UK. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.

Yep - you can receive calls from Australia and USA to your UK number with the prefix +44., but the person calling may be charged by their network provider for calls to the UK/EU.

If you experience issues with our SIM card while overseas, we will make every effort to assist you: 1. Self-service: Visit www.globalstarlink.com.au/pages/faq. 2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time) 3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day. To expedite the process, please include the following information in your email for us to investigate further: - Order Number (or SIM number) - Your current location - Your Spanish phone number received in the welcome message - Make and model of your phone - Screenshots of any error messages you are receiving - Any other information about the issue that you think will help us assist you in resolving the issue. 4. Contact EE UK Customer Service: Dial 150 from your EE mobile or 0800 956 6000 from any other phone. You can also call Freephone +44 800 079 8586 on Skype.

To chat with EE UK customer service, go to click here, select "Technical support," then "Mobile phone." (Call hours: 08:00 – 21:00 Monday to Friday, and 08:00 – 20:00 Saturday and Sunday UK local time.)

📱 Plug and Play

Only insert your SIM card in your device once you have arrived in Europe or your Roam destination to avoid activating your service before the start of your trip. Your 30-day service will commence as soon as you insert the SIM card into your device.

When you insert it in your phone, and you’ll receive a text message telling you your SIM is ready to use. The best thing to do is to register on the Three app, so you can keep an eye on your usage and your spend. The SIM is automatically activated as soon as you make a call, send a text, or use your data.

Your number will be sent to you via text once your SIM has been activated. Unfortunately, there is not way for us to provide your number beforehand. This is a UK mobile number, so in order to call it, the country code (+44) will need to be added. For example : Your 3UK number will look something like this - 07123456789 (yes, it will be 11 digits!) For people to reach you on this number, they will need to drop the first zero and dial +447123456789 Please note that your number will stay the same (with the same country code prefix!) regardless of which country you are in

To keep your Pay As You Go number active, you must use it for at least one chargeable activity - like making use of existing top-up credit or Data Pack allowance, adding top-up credit, buying a new Data Pack, or making telephone call, sending a text, or using the internet on Three’s mobile network - every 180 days.

A Data Pack lets you exchange your credit for a set amount of data with unlimited minutes and texts. If you use a lot of data, they’re better value than our standard Pay As You Go rates. Data Packs last 1 calendar month and you can change them each month to suit you.

You’ll still get unlimited minutes and texts for the rest of the month, but you’ll be charged our standard rate for any data you use. This will be taken from your existing credit. As you can only buy 1 Data Pack at a time, you'll need to wait for it to expire before you can get a new one.

No. With a Pay As You Go SIM card on Three, there’s no contract. Data Packs only last a month and there’s no commitment to buy another one. You can go back to using your credit like normal, or buy another Data Pack for the next month. You can even set up auto-renew so you’re always topped up.

Use the Three app to buy a Data Add-on, or use your credit for data at our standard rate.

When you set up auto-renew on a Data Pack, you'll get additional bonus data, on us, each month when you auto-renew, which means you can get extra data when you auto-renew on the Three app.

Yes, if you don’t use your Pay As You Go SIM for 18 months, then it will expire. Make sure you make a call, send a text, or use your data within this time to keep your SIM active.

Yep - you can receive calls from Australia and USA to your new 3UK number. It won't cost anything to receive them but the person calling may be charged by their network provider for calls to the UK/EU.

1. Check that you have Mobile Data turned on in your device settings 2. Make sure that you have changed your APN settings to match the following : - Name : ee (This is for Android devices only and can be set to anything) - APN : everywhere - Username : (leaveblank) - Password : (leave blank) - APN Type : internet

3. Restart Your Phone

This SIM only comes with Calls & texts to UK mobile numbers starting with 07 or UK landlines starting with 01 or 02. Does not include calls to UK landlines starting with 03, 08, or 09, Premium Rate Numbers, Non-geographical numbers, MMS (Multimedia Messaging Service) or International calls and SMS. We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia or the USA

If it's still not working, then you will need to manually switch network providers through your device settings : IOS : Settings > Mobile > Mobile Data > select your new EE SIM Card > Restart your phone Android : Settings > Connections > SIM Card manager > tap Mobile data > select your new EE SIM Card > Restart your phone Pixel : Settings > Network & internet > Mobile network > tap Mobile data > select your new EE SIM Card > Restart your phone

You can try each and all of the available networks that pop up. If your device settings are different to the ones above, explore your settings until you find Network Selection or Network Operators. A quick Google search will also point you in the right direction!

1. Take the SIM out, reinsert and restart your device 2. Try the SIM in another phone 3. If you receive a message saying 'No SIM' in two different phones, reach out to us for help!

If you've followed the above steps and you step cannot get things up and running, please reach out to us at hello@globalstarlink.com.au with the following information : - Which SIM do you have - Where are you currently located - When did you activate your SIM and what happened during activation - Have you followed all of the above activation and troubleshooting steps? - Did you receive your new number via SMS? If so, what is it? - Please attach a screenshot of your mobile network settings, your APN settings with the WiFi turned off and your mobile data turned on, and a screen shot of your data balance. **We will need all of the above information in order to help get you up and running as quickly as possible!

The Movistar SIM Card is easy to activate. Please register your Arrival Date here: https://www.globalstarlink.com.au/pages/activate. Once completed, your request will be processed within 24 hours. You will receive a confirmation email once we have completed the request. Your 28 days of service will commence from the Arrival Date provided.

In order to activate your SIM card, we require passport information to complete the activation (Given Name(s), Last Name, Nationality, Passport Number, Date of Birth and Gender (no passport photos are required)). * Disclaimer: All personal information collected during the SIM card registration process is solely for the purpose of complying with legal requirements and ensuring proper identification. We are committed to safeguarding your privacy, and we assure you that your information will not be used, kept, or stored for any other purpose.

Movistar SIM Cards can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.

After you have completed your activation request you will receive a confirmation email that your activation request has been processed. Please note we usually activate your SIM card 1 day prior to the arrival date set for the activation request.

Once you have arrived at your destination, insert the SIM card into your device and dial 22661 to complete the plan activation. Once the automated message in Spanish is complete, you can end the call (this is free from your Movistar SIM card).

DO NOT throw away the SIM Card. You need the PIN & PUK code on the actual SIM Card every time you restart your phone. We highly recommend you take a photo of the physical SIM Card.

Please note, you will need to have both MOBILE DATA and DATA ROAMING ENABLED/TURNED ON on your mobile phone to use the service.

iOS Settings > Mobile > Mobile Data > select your new Movistar SIM Card Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Movistar SIM Card Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Movistar SIM Card

iOS Settings > Mobile > under SIMs go to your new Movistar SIM Card > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your new Movistar SIM Card

You can find the 13 digits SIM Card number starting with 893407 on the back of your Movistar SIM Card under the barcode.

Default APN settings are automatically set on most recent smartphone models after inserting the SIM card. To manually set up APN settings, use the following configuration:

APN Name: Movistar ES (This is for Android devices only and can be set to anything) APN: movistar.es Username: MOVISTAR Password: MOVISTAR

Your Movistar SIM Card come with a Spanish phone number. Upon arrival, once your SIM is connected to the network, you will receive a welcome message from 1004 with your new phone number. Please note: You cannot find out your phone number until the SIM card is activated.

1. To avoid unnecessary balance deductions, we recommend that you use the data usage history feature on your mobile phone to check your data usage, as the Movistar data balance inquiry service via dialling code incurs a fee.

iOS

• Settings > Mobile > Scroll to find Current Period Roaming

Android

• Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown.

1. You may also check the balance of your prepaid SIM for free by using “Mi Movistar” App at any time (registration required). To download the "Mi Movistar" app, you'll need to change your app store location to Europe to enable the download.

2. Call 2266 toll-free (Select Menu Option 1). Each balance enquiry will cost €0.18.

Please note that the Movistar Travel SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs.

Within Spain: Simply dial any Spanish mobile or landline number without the need for additional prefix code. Outside Spain: + (Country Code) (Area Code) (Number) For example, Dial +39 01 234 5678 (to call an Italian number from France) Please note: 1. Only standard mobile and landline numbers are included in your travel SIM plan. 2. Press and hold '0' on the dial pad to get the '+' sign.

Unfortunately, the Movistar SIM Card does not include international calling to countries outside of the EU. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.

Your family and friends can call and message you on your Spanish phone number with the prefix +34. (Please note that standard international call and text rates may apply depending on their Australian phone plan.) Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.

Yes, however, hotspot / data tethering are only available in the 30 EU countries and UK countries.

In Spain, Movistar SIM Cards use their own network infrastructure.

When you are outside of the Spain, Movistar Spain partners with different service providers in the roaming countries. Typically, the SIM will automatically connect to the best available network according to your location. In some cases, if you feel you are not getting the best network coverage, you may also try to manually select the available network in your phone settings.

Unfortunately, we do not have a list of service providers that Movistar is partnering with in each country. If you require a specific network service provider in a particular country, you may want to explore our other Europe travel SIMs.

Please note that the Movistar SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs. (Please note that your phone number changes when activating new SIMs.)

If you experience issues with our SIM card while overseas, we will make every effort to assist you: 1. Self-service: Visit www.globalstarlink.com.au/pages/faq. 2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time) 3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day. To expedite the process, please include the following information in your email for us to investigate further: - Order Number (or SIM number) - Your current location - Your Spanish phone number received in the welcome message - Make and model of your phone - Screenshots of any error messages you are receiving - Any other information about the issue that you think will help us assist you in resolving the issue. 4. Contact Movistar customer service: The best way to get in touch with Movistar is calling 1004. It's free from any Movistar phone. Please note however, Movistar Customer Service line primarily operates in Spanish. While some representatives may have limited proficiency in English, it's generally advisable to seek assistance from a Spanish-speaking individual or to use translation services if you're not fluent in Spanish.

1. Check that you have Data Roaming & Mobile Data turned on in your Settings.

2. Make sure the APN settings match the following: APN Name: Vodafone Internet (This is for Android devices only and can be set to anything) APN: airtelnet.es Username: wap@wap Password: wap125

3. Restart your phone

4. If it's still not working, try the SIM on another phone to see if it'll work the

This SIM only comes with : Unlimited local calls in Spain and Romania It does not come with calls or texts whilst your outside of Spain (No calls and text in Europe and UK), it will be data only! If you try to make a call outside of Spain and Romania, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call or send the text. If you are within Spain and Romania, make sure you have the correct country code in front of the number that you're trying to call. You can find a list of country codes here. We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts internationally. This will work using the data allowance that you have purchased.

If you've inserted the SIM into your phone and you didn't get a 'Welcome' text message or it says 'No Service', it's possible that it hasn't been activated yet. Our system automatically activates these SIMs at 2pm Sydney time on the nominated date - simply message us to let us know that you need an earlier activation and we can help you out :)

You can also try to manually select a network through your settings.

iPhone:

Settings > Mobile > Network Selection > Disable Automatic > Wait for networks to pop up and select one

Android:

Settings > Connections > Mobile Networks > Network Operators > Search networks manually > Wait for networks to pop up and select one

If it doesn't connect, you might need to click on one a couple of times and then restart your phone.

Note: Settings may differ depending on your device - If these instructions don't match, explore your device's settings until your find "Network Selection" or something along those lines.

Which one do I choose?

Try any of them, and if it doesn't work, try another one!

It's still not working...

Try the SIM in another phone if you can, and see if it'll activate.

Sometimes the SIM can stop working. When this happens:

1. Turn on Airplane Mode for 1 minute

2. Turn off Airplane Mode - this should reboot the connection!

1. Take the SIM out and put it back into your device and restart

2. Try the SIM in another device

3. If it's saying No SIM in 2 different devices, then contact us!

These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at hello@globalstarlink.com.au 📩

Before contacting us, please have the following information ready:

• Which SIM have you bought?

• Where are you located?

• When did you activate and what happened when you activated it?

• What troubleshooting steps have you tried?

• Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.

• Any other details that might help us, help you!

Vodafone Spain SIM Cards can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.

iOS Settings > Mobile > Mobile Data > select your new Vodafone Spain SIM Card Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Vodafone Spain SIM Card Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Vodafone Spain SIM Card

iOS Settings > Mobile > under SIMs go to your new Vodafone Spain SIM Card > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your new Vodafone Spain SIM Card

Default APN settings are automatically set on most recent smartphone models after inserting the SIM card. To manually set up APN settings, use the following configuration:

APN Name: Vodafone Internet (This is for Android devices only and can be set to anything) APN: airtelnet.es Username: wap@wap Password: wap125

Your Vodafone Spain SIM Card come with a Spanish phone number. Upon arrival, once your SIM is connected to the network, you will receive a welcome message from Vodafone with your new phone number. If you do not receive the welcome message, dial *138# from your mobile to receive your number via SMS. Please note: You cannot find out your phone number until the SIM card is activated.

To avoid unnecessary balance deductions, we recommend that you use the data usage history feature on your mobile phone to check your data usage.

iOS

• Settings > Mobile > Scroll to find Current Period Roaming

Android

• Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown.

2. You may also check the balance of your prepaid SIM for free by using “Mi Vodafone” App at any time (registration required). To download the "Mi Vodafone" app, you'll need to change your app store location to Europe to enable the download.3. Call 22189 or dial any of the numbers below:Check Current Plan: *555*1# Check Prepaid Expiry Date: *555*3# Check Remaining Data & Call Balance: *555*4#

Please note that the Vodafone Spain Travel SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs.

Within Spain: Simply dial any Spanish mobile or landline number without the need for additional prefix code. Outside Spain: + (Country Code) (Area Code) (Number) For example, Dial +39 01 234 5678 (to call an Italian number from France) Please note: 1. Only standard mobile and landline numbers are included in your travel SIM plan. 2. Press and hold '0' on the dial pad to get the '+' sign.

Unfortunately, the Vodafone Spain SIM Card does not include international calling to countries outside of Spain or Romania. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.

Your family and friends can call and message you on your Spanish phone number with the prefix +34. (Please note that standard international call and text rates may apply depending on their Australian phone plan.) Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.

Yes, however, hotspot / data tethering are only available in the 37 EU countries and UK countries.

In Spain, Vodafone Spain SIM Cards use their own network infrastructure.

When you are outside of the Spain, Vodafone Spain partners with different service providers in the roaming countries. Typically, the SIM will automatically connect to the best available network according to your location. In some cases, if you feel you are not getting the best network coverage, you may also try to manually select the available network in your phone settings.

Unfortunately, we do not have a list of service providers that Vodafone Spain is partnering with in each country. If you require a specific network service provider in a particular country, you may want to explore our other Europe travel SIMs.

Please note that the Vodafone Spain SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs. (Please note that your phone number changes when activating new SIMs.)

1. Check that you have Data Roaming & Mobile Data turned on in your Settings.

2. Make sure that you have changed your APN settings to match the following: APN Name: Movistar ES (This is for Android devices only and can be set to anything) APN: movistar.es Username: MOVISTAR Password: MOVISTAR

3. Restart your phone

4. If it's still not working, try the SIM on another phone to see if it'll work there

This SIM comes with calls but no texts.

When you are in Europe including the UK, you will have unlimited minutes for local calls to standard landlines and mobiles within all the countries listed. So if you are in Spain you can call Spanish phone numbers. If you are in Italy you can call Italian phone numbers, and so on...

You can still receive phone calls or text messages through your Spanish phone number though.

We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data allowance that you have purchased.

If you've inserted the SIM into your phone and you didn't get a 'Welcome' text message or it says 'No Service', it's possible that it hasn't been activated yet.

You can also try to manually select a network through your settings.

iPhone:

Settings > Mobile > Network Selection > Disable Automatic > Wait for networks to pop up and select one

Android:

Settings > Connections > Mobile Networks > Network Operators > Search networks manually > Wait for networks to pop up and select one

If it doesn't connect, you might need to click on one a couple of times and then restart your phone.

Note: Settings may differ depending on your device - If these instructions don't match, explore your devices settings until your find "Network Selection" or something along those lines.

Which one do I choose?

Try any of them, and if it doesn't work, try another one!

It's still not working...

Try the SIM in another phone if you can, and see if it'll activate.

Sometimes the SIM can stop working. When this happens:

1. Turn on Airplane Mode for 1 minute

2. Turn off Airplane Mode - this should reboot the connection

1. Take the SIM out and put it back into your device and restart

2. Try the SIM in another device

3. If it's saying No SIM in 2 different devices, then contact us!

These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at hello@globalstarlink.com.au 📩

Before contacting us, please have the following information ready:

• Which SIM have you bought?

• Where are you located?

• When did you activate and what happened when you activated it?

• What troubleshooting steps have you tried?

• Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.

• Any other details that might help us, help you!

As soon as you insert your SIM card into your cell phone in a covered country, or install your eSIM from the QR code received in your order confirmation e-mail, it will connect directly to the best local network. If this is not the case, please check the following points:

1- Make sure you have enabled data roaming on your phone. To do this, go to your phone's settings. If you have an iPhone: Settings > Mobile data > Mobile data options > Enable data roaming. If you have an Android: Settings > SIM card and mobile data > Select SIM card > Enable data roaming.

2 - Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.

3-Check that the APN settings are correct (see section on APN settings).

If you still cannot get your SIM or eSIM to work, please contact our customer service hello@globalstarlink.com.au

This SIM only comes with :

• 50mins calls within the EU (22GB Option)

• 100 mins calls within the EU (30GB Option)

• No SMS included

It does not come with calls or data whilst your outside of any of the covered EU countries listed.

If you try to make a call outside of these 👆parameters, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call.

If you are within the above parameters, make sure you have the correct country code in front of the number that you're trying to call.

We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia

As soon as you insert your SIM card into your cell phone in a covered country, or install your eSIM from the QR code received in your order confirmation e-mail, it will connect directly to the best local network. If this is not the case, please check the following points:

1- Make sure you have enabled data roaming on your phone. To do this, go to your phone's settings. If you have an iPhone: Settings > Mobile data > Mobile data options > Enable data roaming. If you have an Android: Settings > SIM card and mobile data > Select SIM card > Enable data roaming.

2 - Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.

3-Check that the APN settings are correct (see section on APN settings).

If you still cannot get your SIM or eSIM to work, please contact our customer service hello@globalstarlink.com.au

This SIM only comes with :

• 50mins calls within the EU (22GB Option)

• 100 mins calls within the EU (30GB Option)

• No SMS included

It does not come with calls or data whilst your outside of any of the covered EU countries listed.

If you try to make a call outside of these 👆parameters, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call.

If you are within the above parameters, make sure you have the correct country code in front of the number that you're trying to call.

We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia

• Genuine Orange Spain eSIM and Plan

• 100GB/60GB High Speed Data in Spain; Unlimited 128Kbps Data

• 22GB/30GB High Speed Roaming Data; Unlimited 128Kbps Data

• Calls & Texts: 50mins calls within the EU (22GB Option) or 100 mins calls within the EU (30GB Option), No SMS included

• Hotspot/Tethering allowed

• Spanish Phone Number

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.

Step 2. Checked your device is unlocked

Step 3. Registered your Arrival Date via our website here.

To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours.

If you're not sure when you'll be traveling, you can register your dates later. It's best to do this at least three days before you travel to ensure a smooth activation process.

Your Orange Spain QR code is generated between 07:00 and 00:00 UTC+2/CET (Central European Time) on your provided Arrival Date. Should you wish to change your Activation Date after your request has been processed, please contact us at least 3 days prior to your current date, so we can change the commencement date of your service. Please note we cannot change the time of activation, only the date. Please email us at hello@globalstarlink.com.au for further assistance.

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

• eBay: 12-34567-89123

• Global Starlink: #INV1234GS

• Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

To Activate your eSIM, please use the following step:

Step 1. Go to device settings and scan the QR code to install your QR code

iOS Settings > Mobile > under SIMs, select add eSIM > scan the QR code or enter the activation code manually Android Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code or enter the activation code manually Pixel Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'

Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.

Once you have arrived in Europe, please use the following steps:

Step 1. Turn your eSIM ‘ON’

iOS Settings > Mobile > under SIMs go to your new Europe eSIM > toggle the switch for 'Turn on this Line' to ON Android Settings > Connections > SIM card manager > go to your new Europe eSIM > toggle the switch to turn ON the eSIM Pixel Settings > Network & internet > Mobile network > go to your new Europe eSIM > toggle the switch to turn ON the eSIM

Step 2. Change your Mobile Data to your new Europe eSIM

iOS Settings > Mobile > Mobile Data > select your new Europe eSIM Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Europe eSIM Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Europe eSIM

Step 3. Change your Default Voice Line/Calls to your new Europe eSIM

iOS Settings > Mobile > Default Voice Line > select your new Europe eSIM Android Settings > Connections > SIM Card manager > tap Calls > select your new Europe eSIM Pixel Settings > Network & internet > Mobile network > tap Calls > select your new Europe eSIM

Step 4. Check your Data Roaming is turned ON

iOS Settings > Mobile > under SIMs go to your new Europe eSIM > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your China eSIM

Step 4. Check your APN settings the following:

APN Name: orangeworldAPN Username: orangeAPN Password: orangeiOS Settings > Mobile > select your new Europe eSIM > Mobile Data Network > APN details will be listed Android Settings > Connections > Mobile networks > Access Point Names Pixel Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)

Please allow up to 30 mins for the eSIM to properly connect to the Orange Spain (or Roaming) network.

The Spanish phone number for your Orange Spain eSIM is included with your QR code. You can find this on the same PDF attachment, to the right of your QR code under the title: Tu número móvil.

To make calls to a European country outside of Spain, you will need to use their country code at the front of the phone number you are trying to call. To receive calls from outside of Spain, the caller will need to use the Spanish country code +34 in front of your phone number.

To check the balance of your Orange Spain eSIM data usage, please dial *111# and reply with option 1. Saldo y consumo.

Alternatively, you can use your device settings to check your data balance. Depending on your device type, please use the following steps:

iOS Settings > Mobile > under Mobile Data for your [Orange Spain eSIM name] > Current Period or Current Roaming Period (for usage outside of Spain) Android Settings > Connections > Data usage or Mobile data usage Pixel Settings > Network & internet > Mobile network or Data usage

The Orange Spain eSIM is designed as a single-use eSIM and cannot be recharged or extended once it has been activated. If you need to extend your data connectivity beyond the initial duration, you will need to purchase a new eSIM for the desired duration.

The Orange Spain eSIM Card is specifically designed for use in Europe. It provides high-speed data connectivity within Europe, allowing travelers to stay connected while visiting different countries. Please see the specific product listing for list of countries included for your specific plan.

If you plan to travel to other countries, you may need to purchase a separate eSIM card or make alternative arrangements for connectivity in those destinations

With the Orange Spain eSIM, you can stay connected with your loved ones across Europe & the world. They can simply call or text your Spanish phone number as usual (including the country code of +34 in front of your Spanish phone number). However, it's important to note that depending on their service provider, they may incur additional fees for international calls or texts. Encourage them to check their service plan to understand any potential charges.

Additionally, they can also reach you through internet-based messaging apps like WhatsApp, Facebook Messenger, or email, ensuring seamless communication regardless of distance. Feel free to share your contact details or preferred messaging app username to keep the conversation going while you're traveling

If you are travelling for longer than the duration covered by the Orange Spain eSIM, you will need to purchase another eSIM for the additional days you need. This allows you to continue enjoying high-speed data connectivity during your extended stay in Europe.

1. Self-service: Visit www.globalstarlink.com.au/pages/faq. 2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time) 3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day. To expedite the process, please include the following information in your email for us to investigate further:

- Order Number (or SIM number) - Your current location - Make and model of your phone - Screenshots of any error messages you are receiving - Any other information about the issue that you think will help us assist you in resolving the issue

The Orange France SIM is easy to activate with no registration needed. When you arrive in your destination country, just insert the SIM into your phone, turn on data roaming, and it will connect to the local network to activate your plan. The 14-day service period starts immediately. Activation usually takes only a few minutes, but in some cases, it may take up to 30 minutes.

If you bought a physical SIM card, we advise you to insert it in your device only when arrived at destination as it might activate in your home country and start deducing your credit validity period.

Orange France SIMs can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.

To activate your Orange France SIM Card, insert the SIM card into your device and turn on data roaming. The SIM will connect to a network, starting your 14 days of service. This SIM will activate in any of the included 47 roaming countries, so please only insert it when you are ready to use it.

Please note, you will need to have both MOBILE DATA and DATA ROAMING ENABLED/TURNED ON on your mobile phone to use the service.

iOS Settings > Mobile > Mobile Data > select your new Orange France SIM Card Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Orange France SIM Card Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Orange France SIM Card

How do I turn on Data Roaming?

iOS Settings > Mobile > under SIMs go to your new Orange France SIM Card > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your new Orange France SIM Card

Default APN settings are automatically set on most recent smartphone models after inserting the SIM card. To manually set up APN settings, use the following configuration: APN Name: Orange (This is for Android devices only and can be set to anything) APN: orange Username: (Leave Blank) Password: (Leave Blank)

Orange France SIM cards come with a French phone number. After inserting your Orange France SIM card, you will receive a welcome message with your new phone number. Alternatively, you can dial *144# to find out. Please note: You cannot find out your phone number until the SIM card is activated.

Before checking your calls and data balance, you will need to register your Orange France SIM Card to the Orange France website: https://travel.orange.com/en/sim-card-registration/.

Once registered you can log in here: https://travel.orange.com/en/login to check your balance, view your usage history, and recharge your data by logging into your Orange France account at any time. You can also manage your mobile account by downloading the Orange France app from your app store. To download the Orange France app, you'll need to change your app store location to Europe to enable the download.

Alternatively, you can also dial *123# which will provide you with information about your remaining calls and data balance.

Yes, you'll need to registered Orange France account via website or download the Orange France app (detail instructions provided above) to recharge your Orange France SIM card.

You can top up your SIM/eSIM online on our travel.orange.com website with no limit.

Within France: Simply dial any French mobile or landline number without the need for additional prefix code. Outside France: + (Country Code) (Area Code) (Number) For example, Dial +39 01 234 5678 (to call an Italian number from France) Please note: 1. Only standard mobile and landline numbers are included in your travel SIM plan. 2. Press and hold '0' on the dial pad to get the '+' sign.

The Orange France SIM does include international calling to countries outside of the EU, however the minutes are limited to what is included in the plan purchased (e.g. 30mins or 120mins). We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.

Your family and friends can call and message you on your Orange France phone number with the prefix +33. (Please note that standard international call and text rates may apply depending on their Australian phone plan.) Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.

Yes, however, hotspot / data tethering are only available in the EU countries and UK.

In France, the Orange France SIMs use their own network infrastructure. When you are outside of France, Orange France partners with different service providers in the roaming countries. Typically, the SIM will automatically connect to the best available network according to your location. In some cases, if you feel you are not getting the best network coverage, you may also try to manually select the available network in your phone settings. Unfortunately, we do not have a list of service providers that Orange France is partnering with in each country. If you require a specific network service provider in a particular country, you may want to explore our other Europe travel SIMs.

You can recharge your Orange France SIM via your Orange account. Register your Orange account on the website or download the Orange France App to recharge after 14 days. ( Alternatively, we recommend purchasing multiple SIMs before you travel. Simply insert the SIM when needed. (Please note that your phone number changes when activating new SIMs.)

Several reasons can cause your SIM card or your eSIM to expire:

• You have used all your credit or the validity date of the plan has expired : you can recharge your SIM here https://travel.orange.com/en/top-up/ by choosing the offer that fits your needs.

• You have not registered your SIM card within 14 days : it cannot be reactivated due to French law. You need to buy a new SIM card or eSIM.

• You have not used your SIM for more than 6 months after the end of validity of the last plan : it cannot be reactivated. You need to buy a new SIM card or eSIM.

If you experience issues with our SIM card while overseas, we will make every effort to assist you:

1. Self-service: Visit www.globalstarlink.com.au/pages/faq.

2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)

3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day. To expedite the process, please include the following information in your email for us to investigate further: - Order Number (or SIM number) - Your current location - Your French phone number­­­­­­ received in the welcome message - Make and model of your phone - Screenshots of any error messages you are receiving - Any other information about the issue that you think will help us assist you in resolving the issue. 4. Contact Orange France customer service: The best way to get in touch with Orange France is by calling:

• 3900 which is free from any Orange France SIM card (available 24/7).

• +33 9 69 36 39 00 from any other phone

Alternatively, you can use the Live Chat function to chat with Orange France customer service: Go to https://support.travel.orange.com/hc/en-us, and click on "Support".

If you're unable to make calls or send text messages, try the following:

1. Check the number you’re calling: If the number is outside of France, ensure you include the correct country code (e.g., +44 for the UK).

2. Verify the country is included in your plan: Make sure the country you’re calling is part of the plan's covered regions.

3. Check your international call credit: If the country isn’t included in the plan, calls will use your international credit. Remember, your eSIM includes €25 of international credit, so ensure you have enough remaining to complete the call.

If the issue persists after these checks, restart your device and try again.

If it's still not working, then you will need to manually switch network providers through your device settings : iOS: Settings > Mobile > Mobile Data > select your new Bouygues eSIM > Restart your phone Android: Settings > Connections > SIM Card manager > tap Mobile data > select your new Bouygues eSIM > Restart your phone Pixel: Settings > Network & internet > Mobile network > tap Mobile data > select your new Bouygues eSIM > Restart your phone

You can try each and all of the available networks that pop up. If your device settings are different to the ones above, explore your settings until you find Network Selection or Network Operators. A quick Google search will also point you in the right direction!

If you've followed the above steps and you step cannot get things up and running, please reach out to us at hello@globalstarlink.com.au with the following information : - Which eSIM you purchase - Where are you currently located - When did you activate your eSIM and what happened during activation - Have you followed all of the above activation and troubleshooting steps? - Did you receive your new number via SMS? If so, what is it? - Please attach a screenshot of your mobile network settings, your APN settings with the WiFi turned off and your mobile data turned on, and a screen shot of your data balance. **We will need all of the above information in order to help get you up and running as quickly as possible!

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.

Step 2. Checked your device is unlocked

Step 3. Registered your Arrival Date via our website here.

To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours.

If you're not sure when you'll be traveling, you can register your dates later. It's best to do this at least one day before you travel to ensure a smooth activation process.

The eSIM QR code is valid for the timeframe specified in your confirmation email. If you are traveling within this timeframe, no changes need to be made to your activation date. If you are traveling outside of this timeframe, please email us at hello@globalstarlink.com.au for further assistance.

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

• eBay: 12-34567-89123

• Global Starlink: #INV1234GS

• Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

To Activate your eSIM, please use the following step:

Step 1. Go to device settings and scan the QR code to install your QR code

iOS Settings > Mobile > under SIMs, select add eSIM > scan the QR code Android Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code Pixel Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'

Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.

Once you have arrived in Europe, please use the following steps:

Step 1. Turn your eSIM ‘ON’

iOS Settings > Mobile > under SIMs go to your new Europe eSIM > toggle the switch for 'Turn on this Line' to ON Android Settings > Connections > SIM card manager > go to your new Europe eSIM > toggle the switch to turn ON the eSIM Pixel Settings > Network & internet > Mobile network > go to your new Europe > toggle the switch to turn ON the eSIM

Step 2. Change your Mobile Data to your new Europe eSIM

iOS Settings > Mobile > Mobile Data > select your new Europe eSIM Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Europe eSIM Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Europe eSIM

Step 3. Check your Data Roaming is turned ON

iOS Settings > Mobile > under SIMs go to your new Europe eSIM > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your Europe eSIM

Step 4. Check your APN settings the following:

APN Name: mmsbouygtel.com

APN Username: (Leave Blank)

APN Password: (Leave Blank)

iOS Settings > Mobile > select your new Europe eSIM > Mobile Data Network > APN details will be listed Android Settings > Connections > Mobile networks > Access Point Names Pixel Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)

Please allow up to 30 mins for the eSIM to properly connect to the network.

Your new phone number is a French number and will be sent to you in a welcome message once you’ve arrived at your destination and your eSIM is active. To receive calls while overseas, ensure the caller uses the French country code (+33) followed by your number.

Please note you cannot find out your phone number until the eSIM is activated.

You will receive automated text updates showing the percentage of your data used. Additionally, you can monitor your data balance through the Bouygues app or website. To use the app or website, you'll need to register with your phone number and provide identification.

Yes, you can recharge your eSIM if you run out of data. Additional data can be purchased through the Bouygues app or website once you are registered. Simply log in with your phone number and follow the steps to top up your data.

• EU countries (Calls & Data): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Estonia, Finland (including Åland Islands), France, Germany, Greece (including Corfu, Crete, Cyclades, and Rhodes Island), Hungary, Ireland, Italy (including Sardinia and Sicily), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Azores and Madeira), Romania, Slovakia, Slovenia, Spain (including Balearic Islands and Canary Islands), and Sweden.

• Non-EU countries (Calls & Data): Andorra, Iceland, Liechtenstein, Norway, United Kingdom (including England, Scotland, Wales, Northern Ireland, Isle of Man, Isle of Wight, Gibraltar, Guernsey, and Jersey), and Vatican City.

Your family and friends can call and message you on your French phone number with the prefix +33. (Please note that standard international call and text rates may apply depending on their Australian phone plan.) Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.

Within France: Simply dial any French mobile or landline number without the need for additional prefix code.

Outside of France: To make calls or send texts to any number, you will need to use the country code (e.g., +44 for the UK, +49 for Germany). Calls to other countries may be covered by the included international credit or minutes, depending on your plan. Be sure to check your available international minutes.

If you are travelling beyond the service days you purchased, your eSIM will no longer be active once the service period ends. To continue using the eSIM, you will need to recharge or purchase a new plan. You can recharge through the Bouygues app or website, once registered, to extend your service.

If you experience issues with our SIM card while overseas, we will make every effort to assist you: 1. Self-service: Visit www.globalstarlink.com.au/pages/faq. 2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time) 3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day. To expedite the process, please include the following information in your email for us to investigate further: - Order Number (or SIM number) - Your current location - Your Spanish phone number received in the welcome message - Make and model of your phone - Screenshots of any error messages you are receiving - Any other information about the issue that you think will help us assist you in resolving the issue.

As soon as you insert your SIM card into your cell phone in a covered country, it will connect directly to the best local network.

If this is not the case, please check the following points:

• Make sure you have enabled data roaming on your phone. iPhone: Settings > Mobile data > Mobile data options > Enable data roaming. Android: Settings > SIM card and mobile data > Select SIM card > Enable data roaming.

• Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.

• Check that the APN settings are correct

If you are unable to access the Internet, check that the APN settings are correct. For Orange Holiday Europe or Orange Holiday World offers, the apn is as follows:

• Access point name (or APN): orange

• User name: (Leave Blank)

• Password: (Leave Blank)

If you're not sure when you'll be traveling, you can register your dates later. It's best to do this at least three days before you travel to ensure a smooth activation process

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

• eBay: 12-34567-89123

• Global Starlink: #INV1234GS

• Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased

You will find your PIN code in the Welcome Pack (pdf file) you received in your order confirmation email.

1. Check that you have Data Roaming & Mobile Data turned on in your Settings.

2. Make sure that you have changed your APN settings to match the following: For iOS devices Name: internet APN: internet User name: [leave this section blank] Password: [leave this section blank] For Android devices Name: internet APN: internet Proxy: [leave this section blank] Port: [leave this section blank] User name: [leave this section blank] Password: [leave this section blank] MCC: 234 MNC: 10 Authentication type: PAP APN Protocal: IPV4 APN Roaming Protocal: IPV4

3. Restart your phone

Sometimes the SIM can stop working. When this happens:

1. Turn on Airplane Mode for 1 minute

2. Turn off Airplane Mode - this should reboot the connection!

3. If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.

Apple:

Settings > Mobile > Mobile data options > Disable LTE > Restart

Android:

Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart

It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode

These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at hello@globalstarlink.com 📩

Before contacting us, please have the following information ready:

• Which eSIM have you bought?

• Where are you located?

• When did you activate and what happened when you activated it?

• What troubleshooting steps have you tried?

• Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.

• Any other details that might help us, help you!

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.

Step 2. Checked your device is unlocked

Step 3. Registered your Arrival Date via our website here.

To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours

If you're not sure when you'll be traveling, you can register your dates later. It's best to do this at least three days before you travel to ensure a smooth activation process.

The eSIM QR code is valid until 31st January 2025. If you are traveling within this timeframe, no changes need to be made to your activation date. If you are traveling outside of this timeframe, please email us at hello@globalstarlink.com.au for further assistance.

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

• eBay: 12-34567-89123

• Global Starlink: #INV1234GS

• Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

To Activate your eSIM, please use the following step:

Step 1. Go to device settings and scan the QR code to install your QR code

iOS Settings > Mobile > under SIMs, select add eSIM > scan the QR code Android Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code Pixel Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'

Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.

Once you have arrived in Thailand, please use the following steps:

Step 1. Turn your eSIM ‘ON’

iOS Settings > Mobile > under SIMs go to your new Thailand eSIM > toggle the switch for 'Turn on this Line' to ON Android Settings > Connections > SIM card manager > go to your new Thailand eSIM > toggle the switch to turn ON the eSIM Pixel Settings > Network & internet > Mobile network > go to your new Thailand > toggle the switch to turn ON the eSIM

Step 2. Change your Mobile Data to your new Thailand eSIM

iOS Settings > Mobile > Mobile Data > select your new Thailand eSIM Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Thailand eSIM Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Thailand eSIM

Step 3. Check your Data Roaming is turned ON

iOS Settings > Mobile > under SIMs go to your new Thailand eSIM > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your Thailand eSIM

Step 4. Check your APN settings the following:

APN Name: internetAPN Username: (Leave Blank)APN Password: (Leave Blank)iOS Settings > Mobile > select your new Thailand eSIM > Mobile Data Network > APN details will be listed Android Settings > Connections > Mobile networks > Access Point Names Pixel Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)

Please allow up to 30 mins for the eSIM to properly connect to the network.

Your local Thai phone number is generated once the eSIM is active, which will be once the eSIM is installed, and you have arrived and connected to the local network in Thailand. You will receive a text message from AIS with your local Thai phone number.

If you would like to know the phone number for your Thailand AIS eSIM before your activation date, you can email us to request your phone number, which we will promptly forward to you.

To check your data balance, simply dial *121#. You'll receive a prompt displaying the amount of data you've used so far. Otherwise, we usually recommend using your device settings to check your data balance for the Thailand eSIM. Depending on your device type, please use the following steps:

iOS Settings > Mobile > under Mobile Data for your [Thailand eSIM name] > Current Period Android Settings > Connections > Data usage or Mobile data usage Pixel Settings > Network & internet > Mobile network or Data usage

The Thailand eSIM is designed as a single-use eSIM and cannot be recharged or extended once it has been activated. If you need to extend your data connectivity beyond the initial duration, you will need to purchase a new eSIM for the desired duration.

The Thailand AIS eSIM Card is specifically designed for use in Thailand. It provides high-speed data connectivity within Thailand, allowing travelers to stay connected while visiting the country.

If you plan to travel to other countries, you may need to purchase a separate eSIM card or make alternative arrangements for connectivity in those destinations.

Your family and friends can call and message you on your Thai phone number with the prefix +66. (Please note that standard international call and text rates may apply depending on their Australian phone plan.) Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.

If you are travelling for longer than the duration covered by the Thailand eSIM, you will need to purchase another eSIM for the additional days you need. This allows you to continue enjoying high-speed data connectivity during your extended stay in Thailand.

1. Self-service: Visit www.globalstarlink.com.au/pages/faq. 2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time) 3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day. To expedite the process, please include the following information in your email for us to investigate further:

- Order Number (or SIM number) - Your current location - Make and model of your phone - Screenshots of any error messages you are receiving - Any other information about the issue that you think will help us assist you in resolving the issue.

This SIM is data-only and therefore does not come with a phone number!

You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!

Your plan will only start when you land at your destination and connect to a network!

Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.

You can check your balance by looking at your phone settings under data usage.

Apple

Settings > Mobile > Scroll to find Current Period Roaming

Android

Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown

As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!

This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.

We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data you have allocated to you.

Yep, you can hotspot/tether from your phone.

If you bought your device outright, it's most likely unlocked!

If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔

• Vietnam

• Cambodia

• Malaysia

• Indonesia

• Thailand

• Singapore

If you're having connectivity issues in Singapore, try connecting manually to the "StarHub" network. 👇 iPhone Settings > Mobile > Network Selection > Disable automatic and change to another network and restart Android Settings > Wireless & Networks > Mobile Networks > Network Operators > Search manually and change to another network and restart You can still connect to networks that say "Forbidden Networks" - just press it a few times until it connects 📱

• Genuine Vietnam Viettel eSIM and Plan

• 5GB Per Day High Speed Data

• No Calls and Texts (Data only eSIM)

• Hotspot/Tethering allowed

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.

Step 2. Checked your device is unlocked

Step 3. Registered your Arrival Date via our website here.

To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours to receive the confirmation email.

You can register your travel dates later for your eSIM. To ensure a seamless activation experience, we recommend registering at least three business days before your trip.

Once the eSIM QR code is generated, it is valid for 30 days. If you are traveling within 30 days, no changes need to be made to your activation date. If you are traveling outside of 30 days, please email us at hello@globalstarlink.com.au for further assistance.

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

• eBay: 12-34567-89123

• Global Starlink: #INV1234GS

• Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

To Activate your eSIM, please use the following step:

Step 1. Go to device settings and scan the QR code to install your eSIM

iOS Settings > Mobile > under SIMs, select add eSIM > scan the QR code or enter the activation code manually Android Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code or enter the activation code manually Pixel Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'

Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, CSL/1010, etc.

Once you have arrived in Vietnam, please use the following steps:

Step 1. Turn your eSIM ‘ON’

iOS Settings > Mobile > under SIMs go to your new Vietnam eSIM > toggle the switch for 'Turn on this Line' to ON Android Settings > Connections > SIM card manager > go to your new Vietnam eSIM > toggle the switch to turn ON the eSIM Pixel Settings > Network & internet > Mobile network > go to your new Vietnam > toggle the switch to turn ON the eSIM

Step 2. Change your Mobile Data to your new Vietnam eSIM

iOS Settings > Mobile > Mobile Data > select your new Vietnam eSIM Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Vietnam eSIM Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Vietnam eSIM

Step 3. Check your Data Roaming is turned ON

iOS Settings > Mobile > under SIMs go to your new Vietnam eSIM > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your Vietnam eSIM

Step 4. Check your APN settings the following:

APN Name: v-internet

APN Username: (Leave Blank)

APN Password: (Leave Blank)

iOS Settings > Mobile > select your new Vietnam eSIM > Mobile Data Network > APN details will be listed Android Settings > Connections > Mobile networks > Access Point Names Pixel Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)

Please allow up to 30 mins for the eSIM to properly connect to the network.

Unfortunately as the Vietnam eSIM is a data-only eSIM, it doesn't come with a traditional phone number for voice calls or SMS. Instead, it provides high-speed data connectivity for browsing the web, using apps, and staying connected online while you're in Vietnam.

We usually recommend using your device settings to check your data balance for the Vietnam eSIM. Unfortunately, aside from this method, there are no other ways to check your data balance. Depending on your device type, please use the following steps:

iOS Settings > Mobile > under Mobile Data for your [Vietnam eSIM name] > Current Period Android Settings > Connections > Data usage or Mobile data usage Pixel Settings > Network & internet > Mobile network or Data usage

The Vietnam eSIM is designed as a single-use eSIM and cannot be recharged or extended once it has been activated. If you need to extend your data connectivity beyond the initial duration, you will need to purchase a new eSIM for the desired duration.

The Vietnam eSIM Card is specifically designed for use in Vietnam. It provides high-speed data connectivity within Vietnam, allowing travelers to stay connected while visiting the country.

If you plan to travel to other countries, you may need to purchase a separate eSIM card or make alternative arrangements for connectivity in those destinations.

Since the Vietnam eSIM is a data-only eSIM, your family and friends won't be able to call or text you using a traditional phone number. Instead, they can communicate with you through internet-based messaging apps, such as WhatsApp, Facebook Messenger, or email. You can share your contact details or preferred messaging app username with them to stay in touch during your time in Vietnam.

If you are travelling for longer than the duration covered by the Vietnam eSIM, you will need to purchase another eSIM for the additional days you need. This allows you to continue enjoying high-speed data connectivity during your extended stay in Vietnam.

If you're having trouble scanning the code to activate your eSIM, don't worry! You can also do it manually using the SM-DP+ Address and Activation Code we included in your confirmation email. If you've tried the manual method and still need some assistance, our helpful team is just a message away! Feel free to reach out to us at hello@globalstarlink.com.au. We're happy to get you connected!

1. Check that you have Data Roaming & Mobile Data turned on in your Settings.

2. Make sure that you have changed your APN settings to match the following: Name: v-internet APN: v-internet User name: [leave this section blank] Password: [leave this section blank]

3. Restart your phone

If those steps don't work, you will have to manually select a network through your settings. iOS Settings > Mobile > Network Selection > Disable Automatic > Wait for networks to pop up and select one Android Settings > Connections > Mobile Networks > Network Operators > Search networks manually > Wait for networks to pop up and select another one > Restart your phone

Note: May differ depending on your device - If these instructions don't match, explore your settings until your find Network Selection or Network Operators

Which one do I choose?

Try any of them and if one doesn't work, try another one!

If you've tried all these steps and your eSIM remains not working, kindly send us the screenshots of steps that you've tried

Sometimes the eSIM can stop working. When this happens:

1. Turn on Airplane Mode for 1 minute

2. Turn off Airplane Mode - this should reboot the connection!

3. If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.

Apple:

Settings > Mobile > Mobile data options > Disable LTE > Restart

Android:

Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart

These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance.

1. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)

2. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day.

To expedite the process, please include the following information in your email for us to investigate further:

• Order Number (or SIM number)

• Which eSIM have you bought?

• Where are you located?

• When did you activate and what happened when you activated it?

• What troubleshooting steps have you tried?

• Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.

• Any other details that might help us, help you!

1. Check that you have Data Roaming & Mobile Data turned on in your Settings.