We offer ATT Prepaid SIM cards that allow you to enjoy the same network services as the locals during your travels. This SIM provides reliable and high-quality connectivity, ensuring you stay connected with ease while exploring new destinations.
Welcome to G-Starlink Help Center
We provide Travel SIM cards and eSIM cards for destinations worldwide, ensuring you can enjoy the same network services as the locals during your travels. Our SIM cards are designed to offer seamless connectivity, reliable data, and affordable rates, making your travel experience more convenient and enjoyable. Whether you're on a business trip or a vacation, our Travel SIM and eSIM options keep you connected wherever you go.
We also offer detailed product descriptions, FAQs, and troubleshooting guides for each of our products. Our aim is to provide you with all the information you need to make the most of our services and resolve any issues you might encounter quickly and efficiently.
If you would like to speak directly with our customer service team, you can visit our company website : www.globalstarlink.com.au and click on the chat window in the bottom right corner to reach us.
Troubleshooting
Product Description
For your upcoming European adventure, we've curated an extensive selection of Travel SIMs tailored to meet various travel needs. Our collection includes both physical SIM cards and eSIM options, available with diverse data packages and validities to suit the length of your stay. You can easily find and select the perfect SIM by visiting our website and filtering based on your specific travel requirements.
We offer SIM cards from major European telecom providers, including Three UK in the United Kingdom, Orange in France, Movistar in Spain, and Vodafone and Orange across various European countries. These SIM cards provide reliable and high-quality network services, allowing you to stay connected seamlessly during your travels throughout Europe.
We offer T-Mobile Prepaid SIM cards that allow you to enjoy the same network services as the locals during your travels. This SIM provides reliable and high-quality connectivity, ensuring you stay connected with ease while exploring new destinations.
Europe & UK eSIM 20GB/30GB - 30 Days Data Only
Movistar Spain
Japan
Europe Prepaid Travel eSIM Card 22GB 28Days - Orange
Orange France
Product Description
Plan Overview
Data: Unlimited Data in USA & Mexico (including: Hawaii, Alaska & Puerto Rico)
Roaming Data: 25GB Data in Canada
Bouygues Telecom
Website:
Here are the articles in this section:
Speed: 5G / 4G Lte
Calls & Texts: Unlimited Calls and Texts within USA, Canada & Mexico
Phone Number: USA Phone number
Coverage: USA, Canada & Mexico
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: No
Network: Telus network in Canada, AT&T network in USA & Mexico
Recharges: Yes
ID Requirement: None
Validity: 7/15/30/60 Days
Delivery: Via email (please allow up to 24 hours)
When to install: Upon arrival at your destination
Activation: Push notification upon arrival at your destination
What else is included
Calls to Australia not included. We recommend you using a App like WhatsApp and Skype
All our Pay As You Go SIMs get access to our 5G network at no extra cost.
Worldwide Roaming
Go Roam
Use your UK call and text allowance and up to 12GB data in over 71 destinations at no extra cost.
99% UK Coverage
Our 3G and 4G network covers 99% of the outdoor UK population. So you can rely on us to keep you connected.
Three+
Enjoy exclusive offers from the brands you love, like Uber Eats and Cineworld. There’s more to life with Three+.
No commitment
With Pay As You Go you there's no contract and no commitment. You can cancel any time and it's completely hassle-free.
Vodafone and Three UK officially announced their merger on June 14, 2023. This agreement is set to combine their operations in the UK, with Vodafone owning 51% and CK Hutchison (owner of Three UK) owning 49% of the merged entity, referred to as MergeCo. This merger aims to create a more competitive third telecom operator in Britain, significantly enhancing the 5G infrastructure and services across the UK.
Orange Spain
South East Asia
Stay Connected Throughout Southeast Asia with Our Hassle-Free eSIM!
Exploring the vibrant cultures, stunning landscapes, and delicious food of Southeast Asia? Don't let worries about staying connected hold you back! Our Southeast Asia eSIM is the perfect solution for short-term travelers seeking a reliable and convenient way to stay online throughout their adventure.
Here's why you'll love our Southeast Asia eSIM:
Seamless Coverage in 6 Countries: This single eSIM keeps you connected across Vietnam, Cambodia, Malaysia, Indonesia, Thailand, and Singapore. No need to swap SIM cards as you travel between these amazing destinations.
Reliable Connectivity: We take pride in the high reliability of this eSIM. Unlike some competitors, you can expect smooth and consistent internet access throughout your trip.
Stay Connected, Stay Informed: Never miss a travel update, important message, or social media moment. Share your experiences, research destinations on the go, and stay connected with loved ones back home.
Simple Activation: Skip the hassle of finding a local SIM card upon arrival. Our eSIM is easily activated on your phone, allowing you to be online as soon as you land.
Peace of Mind: Focus on exploring and enjoying your Southeast Asian adventure, knowing you have reliable internet access at your fingertips.
This eSIM is ideal for:
Short-term travelers exploring Southeast Asia
Adventure seekers who need to stay connected on the go
Anyone who wants to avoid the hassle and expense of purchasing multiple local SIM cards
Don't let connectivity concerns disrupt your dream Southeast Asian adventure. Order your eSIM today and experience the freedom of staying online throughout your trip!
FAQ
Source : Sims Direct
When should I install my eSIM?
You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!
When does my eSIM plan start?
Your plan will only start when you land at your destination and connect to a network!
Is it possible to use an eSIM alongside a physical SIM?
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
How do I check my balance?
You can check your balance by looking at your phone settings under data usage.
Apple
Settings > Mobile > Scroll to find Current Period Roaming
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown
How do I recharge?
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
I'm having issue making phone calls or text messages
This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.
Can I hotspot/tether from my phone?
Yep, you can hotspot/tether from your phone.
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
Keep in touch throughout Asia with our prepaid travel SIM cards and eSIMs! Traverse Japan, South Korea, China, and Southeast Asia effortlessly with our customised SIM cards and eSIMs. Experience top-notch networks and hassle-free activation for a stress-free journey. Embrace continuous connectivity throughout your Asian escapades. Enjoy quick and complimentary shipping within Australia.
Europe Prepaid Travel Holiday eSIM Card - 30GB 15Days
FAQ
NORTH AMERICA
Stay Connected in North America
When travelling across North America, staying connected is essential – whether you're navigating the streets of New York, sharing your experiences on social media, or staying in touch with family and friends. Thankfully, there are a variety of SIM card options available, offering plans that suit different needs, budgets, and travel styles.
Types of North American SIM Cards
In North America, SIM cards can generally be split into two categories:
Local SIM Cards: These SIM cards are provided by major U.S., Canadian, and Mexican telecom companies such as AT&T, Verizon, Telus, Rogers, Telcel, and others. Local SIM cards are ideal if you're staying in the region for an extended period, or if you're travelling throughout North America.
International SIM Cards: Providers like Three UK, Vodafone, and Orange offer SIM cards that work across multiple countries, including North America. These are a great choice if you're planning to travel beyond just the U.S., Canada, and Mexico, providing coverage in dozens of countries around the world.
mention calls/data only
Key Providers in North America
Here's a table that compares the major North American telecom providers and their features.
How to Choose the Best SIM Card for Your Needs
Here are some factors to keep in mind when choosing the right SIM card for your North American travels:
Duration of Stay: If you're only staying for a short period, a prepaid plan is likely the most cost-effective option. For longer stays, a local SIM with a monthly plan might offer better value.
Data Usage: If you're planning to use a lot of data for things like navigation, streaming, or social media, ensure the plan you choose has a sufficient data allowance or offers unlimited data.
Coverage Area: If you’ll be visiting rural areas, choose a provider with strong coverage outside major cities. Verizon and Telus often offer the best coverage in
Troubleshooting
My SIM card or eSIM is not working, what can I do?
As soon as you insert your SIM card into your cell phone in a covered country, or install your eSIM from the QR code received in your order confirmation e-mail, it will connect directly to the best local network. If this is not the case, please check the following points:
1- Make sure you have enabled data roaming on your phone. To do this, go to your phone's settings. If you have an iPhone: Settings > Mobile data > Mobile data options > Enable data roaming. If you have an Android: Settings > SIM card and mobile data > Select SIM card > Enable data roaming.
2 - Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.
3-Check that the APN settings are correct (see section on APN settings).
If you still cannot get your SIM or eSIM to work, please contact our customer service [email protected]
My SIM card or eSIM is not working, what can I do?
As soon as you insert your SIM card into your cell phone in a covered country, it will connect directly to the best local network.
If this is not the case, please check the following points:
Make sure you have enabled data roaming on your phone.
iPhone:
Settings > Mobile data > Mobile data options > Enable data roaming.
Android:
Settings > SIM card and mobile data > Select SIM card > Enable data roaming.
Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.
Check that the APN settings are correct
My SIM or my eSIM is connected to a network but I cannot access the Internet
If you are unable to access the Internet, check that the APN settings are correct. For Orange Holiday Europe or Orange Holiday World offers, the apn is as follows:
Access point name (or APN): orange
User name: (Leave Blank)
Product Description
Plan Overview
Data: 25GB Data in UK
Roaming Data: No
Speed: 5G/4G Lte
Calls & Texts: Unlimited Calls and SMS within UK (just 07, 01, 02 starting number)
Phone Number: UK phone number
Coverage: UK
Compatibility: Unlocked SIM compatible mobile phones
Hotspot/Tethering: Yes (within UK)
Network: EE Network
Recharges: Yes
ID Requirement: No
Delivery: Australia Post
Validity: 30 Days
When to install: Upon arrival at your destination
Activation: Arrival Date submission required
What else is included
International Calls not included. We recommend you using a web based app like WhatsApp.
Hotspot/tethering allowed (within UK only)
No Incoming call charges from any country
This SIM does not include roaming and will not connect to carriers outside the UK.
📲
Troubleshooting
My data isn't working
If you've just activated your SIM
If you've just activated your SIM and you've got a signal, you might need to check a couple of things to get your data working.
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
Name: AT&T
APN: att.mvno
User name: Not set
Password: Not set
Restart your phone
If it's still not working, try the SIM in another phone to see if it'll work there.
If you've been using your SIM but suddenly your data has stopped working
Check that you have data balance left by dialling *777#
Try turning your device off and on
Try to remove the SIM from your device and re-insert it
in the area you're in, remember to click AT&T Prepaid at the top
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at lobalstarlink.com.au 📩
Before contacting us, please have the following information ready:
Which SIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Product Description
Plan Overview
Data: 30GB/60GB High Speed Data within Europe
Speed: in Europe 4G+/Lte
Calls & Texts: Unlimited Calls and SMS within Europe and 25€ credit for Europe to Worldwide
Speed: 5G / 4G Lte
Phone Number: French Phone number
Coverage: 32 countries （NOT include switzerland）
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: Yes
Network: Bouygues Telecom
Recharges: Yes
ID Requirement: None
Delivery: Via email (please allow up to 24 hours)
Validity: 30 Days
When to install: Anytime before your intended travel date
Activation: Arrival Date submission required
What else is included:
French phone number with Bouygues Telecom
Initial credit valid for 30 days from activation
Hotspot/tethering allowed
No usage limitations (videos, apps, etc)
Roaming Countries
EU countries (Calls & Data): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Estonia, Finland (including Aland Islands), France, Germany, Greece (including Corfu, Crete, Cyclades, and Rhodes Island), Hungary, Ireland, Italy (including Sardinia and Sicily), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Azores and Madeira), Romania, Slovakia, Slovenia, Spain (including Balearic Islands and Canary Islands), and Sweden.
Non-EU countries (Calls & Data): Andorra, Iceland, Liechtenstein, Norway, United Kingdom (including England, Scotland, Wales, Northern Ireland, Isle of Man, Isle of Wight, Gibraltar, Guernsey, and Jersey), and Vatican City.
📲
Product Description
Plan Overview
OPTION 1Plan: 8GB + Unlimited calls and text in Europe
Data: 8GB in Europe in 4G+/LTECalls: Unlimited calls in Europe and 30 mins calls from Europe to Worldwide
SMS: Unlimited text in Europe and 200 texts from Europe to Worldwide
OPTION 2Plan: 20GB + Unlimited calls and text in Europe
Data: 20GB in Europe in 4G+/LTECalls: Unlimited calls in Europe and 120 mins calls from Europe to Worldwide
SMS: Unlimited text in Europe and 1000 texts from Europe to Worldwide
Speed: 5G / 4G Lte
Phone Number: French Phone number
Coverage: 47 countries
Compatibility: Unlocked SIM compatible devices
Hotspot/Tethering: Yes
Network: Orange France Network
Recharges: Yes
ID Requirement: None
Delivery: Australia Post
Validity: 14 Days
When to install: Upon arrival at your destination
Activation: Plug-in-Play
What else is included:
French phone number with Orange France
Initial credit valid for 14 days from activation
Hotspot/tethering allowed
No usage limitations (videos, apps, etc)
Roaming Countries
Outside EU (Calls & Data): UK, Faeroe islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Norway, Switzerland
EU countries (Calls & Data): Andorra, Azores, Aland islands, Austria, Balearic Islands, Belgium, Canary islands, Cyprus, Corfu, Crete, the Cyclades, Croatia, Czech Republic, Denmark, Estonia, Finland, France mainland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Rhodes, Romania, Spain, San Marino, Sardinia, Sicily, Slovakia, Slovenia, Sweden, Vatican
📲
Troubleshooting
Source : Sims Direct
My data isn't working...
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
For iOS devicesName: 3gnet
APN: 3gnet
User name: [leave this section blank]
Password: [leave this section blank]
For Android devicesName: 3gnet
APN: 3gnet
Proxy: [leave this section blank]
Port: [leave this section blank]
User name: [leave this section blank]
Password: [leave this section blank]
MCC: 234
MNC: 10
Authentication type: PAP
APN Protocal: IPV4
APN Roaming Protocal: IPV4
Restart your phone
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [email protected] 📩
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Japan Prepaid Travel eSIM Card - IIJmio (Data Only)
Plan Overview
Data: 5GB/10GB/20GB High Speed Data; Unlimited 256Kbps Data
Speed: 4G/Lte
Calls & Texts: No Calls and Texts, Data only eSIM
Phone Number: No
Coverage: Japan
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: Yes
Network: IIJmio Mobile Network
Recharges: No
ID Requirement: None
Delivery: Via email (please allow up to 24 hours)
When to install: Anytime before your intended travel date
Validity: Starts on first network connection
Activation: Scan QR code from email
What else is included
Digital eSIM profile (QR Code)
Calls to and from Australia not included. We recommend you using Apps like WhatsApp
7/15/30 days service options from activation date
For more data plan options, please contact our customer service
📲
Troubleshooting
Source: SIMsDirect
Questions about South East Asia eSIM
My data isn't working....
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
For iOS devicesName: internet
APN: internet
User name: [leave this section blank]
Password: [leave this section blank]
For Android devicesName: internet
APN: internet
Proxy: [leave this section blank]
Port: [leave this section blank]
User name: [leave this section blank]
Password: [leave this section blank]
MCC: 234
MNC: 10
Authentication type: PAP
APN Protocal: IPV4
APN Roaming Protocal: IPV4
Restart your phone
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [email protected] 📩
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Thailand eSIM
AIS Website:
Troubleshooting
Questions about EE UK SIM card
My data isn't working....
1. Check that you have Mobile Data turned on in your device settings2. Make sure that you have changed your APN settings to match the following :
- Name : ee (This is for Android devices only and can be set to anything)
- APN : everywhere
- Username : (leaveblank)
- Password : (leave blank)
- APN Type : internet
3. Restart Your Phone
I am having trouble making calls/sending text messages...
Product Description
Plan Overview
OPTION 1
Data in Spain: 10GB Standard + 30GB Bonus* (activate by 31st May 2024)Roaming Data: 6GB Data in EU & UKCalls: Unlimited calls
Troubleshooting
source: Global Starlink website, SIMsDirect
I'm having trouble activating my eSIM. What should I do?
If you're having trouble scanning the code to activate your eSIM, don't worry! You can also do it manually using the SM-DP+ Address and Activation Code we included in your confirmation email. If you've tried the manual method and still need some assistance, our helpful team is just a message away! Feel free to reach out to us at [email protected]. We're happy to get you connected!
My data isn't working on my eSIM. How can I fix it?
Product Description
Plan Overview
Data: 5GB / 20GB / 30GB High Speed Data
Speed: 5G / 4G Lte
Product Description
Plan Overview
Data: 150GB Data in Spain
Roaming Data: 26GB 4G Lte Data in Europe (UK, Iceland and Switzerland are not included)
Troubleshooting
Source : Sims Direct
My data isn't working...
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
Troubleshooting
Source : Sims Direct
My data isn't working...
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
How to change your APN settings
In the realm of modern mobile technology, seamless connectivity on smartphones is paramount for staying connected and productive. Access Point Name (APN) settings play a crucial role in ensuring smooth internet access and communication services.
This article aims to provide a detailed overview of APN settings, what is APN settings, why users change them, and step-by-step instructions for changing APN on Android phones. Keep reading to learn more!
What Is an APN?
An Access Point Name (APN) is a network-specific gateway that allows mobile devices, like smartphones or tablets, to connect to the internet and other services provided by a mobile carrier. It acts as a bridge between the cellular network and the wider internet, facilitating communication between the device and the carrier's infrastructure. Each carrier has its own unique APN settings, which include parameters like authentication methods, IP addresses, and protocols, necessary to establish a secure and proper connection for data transmission, such as browsing, messaging, and app usage.
Vodafone Pre-Paid SIM card
Vodafone Prepaid Plans come with heaps of Included Data, and with Data Rollover, you can roll over up to 200GB unused data each time you recharge before expiry on an eligible plan.
Troubleshooting
Source : Sims Direct
My data isn't working...
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
Troubleshooting
Source : Sims Direct
My data isn't working...
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
For iOS devices
Product Description
Plan Overview
Option 1
Data: 15GB Roaming Data in Europe & UK
FAQ
Source: Global Starlink User Guide and Orange Spain eSIM website:
What do I need to do before I depart?
Before you depart, please make sure you have:
Step 1. Checked your device's eSIM compatibility
Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.
Step 2. Checked your device is unlocked
Hong Kong & Macau Prepaid Travel eSIM Card (Data Only)
Plan Overview
Data: 30GB/15GB/10GB High Speed Data; Unlimited 128Kbps Data
Speed: 4G/Lte
Vietnam Prepaid Travel eSIM Card 5GB Per Day 15Days- Viettel (Data Only)
Plan Overview
Data: 5GB Per day
Speed: 4G
Southeast Asia Prepaid Travel eSIM Card 1GB/Day (Data Only)
Plan Overview
Data: 1GB High Speed Data Per Day; Unlimited 128Kbps Data
Speed: 4G/Lte
How to find my travel SIM phone number
How to Find My Travel SIM Phone Number
Traveling with a Travel SIM card is an excellent way to stay connected without incurring hefty roaming charges. However, one common question travelers often have is, "How do I find my Travel SIM phone number?" This blog will guide you through the simple steps to locate your Travel SIM phone number, ensuring you stay connected effortlessly.
Troubleshooting
Source : Sims Direct
My data isn't working...
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
South Korea Prepaid Travel eSIM Card 30GB/20GB Data- SK Telecom (Data Only)
Plan Overview
Data: 5GB/20GB/30GB High Speed Data
Speed: 4G Lte
Product Description
Plan Overview
Data: 1GB High Speed Data Per Day; Unlimited 128Kbps Data
Speed: 5G/4G Lte
FAQ
Source : Sims Direct
How do I find my number?
This SIM is data-only and therefore does not come with a phone number!
When should I install my eSIM?
You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!
FAQ
Source : Sims Direct
How do I find my number?
This SIM is data-only and therefore does not come with a phone number!
When should I install my eSIM?
You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!
Data: 20GB High Speed Data; Unlimited 128Kbps Data
Speed: 4G/Lte
China Prepaid Travel eSIM Card 10GB/20GB 30Days- China Unicom (Data Only)
Plan Overview
Data: 5GB/ 10GB / 20GB High Speed Data; Unlimited 128Kbps Data
Speed: 4G/Lte
No SMS included
It does not come with calls or data whilst your outside of any of the covered EU countries listed.
If you try to make a call outside of these 👆parameters, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call.
If you are within the above parameters, make sure you have the correct country code in front of the number that you're trying to call.
We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia
Password: (Leave Blank)
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
This SIM only comes with Calls & texts to UK mobile numbers starting with 07 or UK landlines starting with 01 or 02. Does not include calls to UK landlines starting with 03, 08, or 09, Premium Rate Numbers, Non-geographical numbers, MMS (Multimedia Messaging Service) or International calls and SMS.
We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia or the USA
My data is still not working!
If it's still not working, then you will need to manually switch network providers through your device settings :
IOS : Settings > Mobile > Mobile Data > select your new EE SIM Card > Restart your phoneAndroid : Settings > Connections > SIM Card manager > tap Mobile data > select your new EE SIM Card > Restart your phone
Pixel : Settings > Network & internet > Mobile network > tap Mobile data > select your new EE SIM Card > Restart your phone
You can try each and all of the available networks that pop up.
If your device settings are different to the ones above, explore your settings until you find Network Selection or Network Operators. A quick Google search will also point you in the right direction!
No SIM
1. Take the SIM out, reinsert and restart your device2. Try the SIM in another phone3. If you receive a message saying 'No SIM' in two different phones, reach out to us for help!
I've tried all of the above and it's still not working!!
If you've followed the above steps and you step cannot get things up and running, please reach out to us at [email protected] with the following information :
- Which SIM do you have- Where are you currently located- When did you activate your SIM and what happened during activation- Have you followed all of the above activation and troubleshooting steps?- Did you receive your new number via SMS? If so, what is it?- Please attach a screenshot of your mobile network settings, your APN settings with the WiFi turned off and your mobile data turned on, and a screen shot of your data balance.
**We will need all of the above information in order to help get you up and running as quickly as possible!
in Spain and 200 mins within/between UK and EU countries
SMS:
No SMS included
OPTION 2
Data in Spain: 20GB Standard + 60GB Bonus* (activate by 31st May 2024)Roaming Data: 8GB Data in EU & UKCalls: Unlimited calls in Spain and 400 mins within/between UK and EU countriesSMS: No SMS included
OPTION 3
Data in Spain: 35GB Standard + 105GB Bonus*(activate by 31st May 2024)
Roaming Data: 11GB Data in EU & UKCalls:Unlimited Local calls in Spain (can not make calls in Europe)
SMS: No SMS included
Speed:5G / 4G Lte
Phone Number: Spanish Phone number
Coverage: 30 countries
Compatibility: Unlocked SIM compatible devices
Hotspot/Tethering: Yes
Network: Movistar Network
Recharges: Yes
ID Requirement: Passport
Delivery: Australia Post
Validity: 28 Days
When to install: Upon arrival at your destination
Activation: Arrival Date submission required
What else is included:
Free Roaming to 30 UK and EU countries. Switzerland and Turkey NOT included.
Can receive calls from Australia. Calls to Australia not included. We recommend you using a web based app like WhatsApp.
Spain Phone Number
Hotspot/tethering allowed
28 days service from activation date
5G ready at no extra cost
Roaming Countries
EU countries (Calls & Data): Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Outside EU (Data Only): UK, Iceland, Liechtenstein and Norway.
Calls & Texts: Unlimited calls within the EU, No SMS included
Phone Number:Spain phone number
Coverage: EU, Iceland, Norway and Liechtenstein
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: Yes
Network: Orange Network
Recharges: Yes
ID Requirement: Passport
Delivery: Via email (please allow up to 24 hours)
Validity: 28 Days
When to install: Upon arrival at your destination
Activation: Scan QR code from email
Highlights
Spain Orange Network
Quick delivery via email
No subscriptions, contracts, credit checks or activation fees
What else is included
Spanish phone number with Orange Spain
Calls to Australia not included. We recommend you using apps like WhatsApp, Skype.
Roaming Countries
EU countries (Calls & Data): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland (including the Aland Islands), France (including Martinique, Guadeloupe, Saint Martin, French Guyana, Reunion and Mayotte), Germany, Greece, Hungary, Ireland, Italy (including Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Madeira and Azores, excludes Andorra), Romania, Slovakia, Slovenia, and Sweden.
Non-EU countries (Calls & Data): Norway and Liechtenstein
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [email protected]📩
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
Money Back Guarantee
We try our hardest to make sure each and every single one of our customers are set up with reliable SIM cards but there are certain manufacturing and network errors that are simply out of our control. This is why we have implemented our money-back guarantee - to protect you against faulty SIMs and poor experiences.
In order to claim your Money-Back Guarantee, you’ll first need to make sure you have worked your way through this guide & followed all of the suggested troubleshooting & steps. If you still can’t get things sorted, you can email us at [email protected] and we’ll try and work our magic. If even we can’t set things right, we’re more than happy to offer you a full refund!
For iOS devices
Name
: internet
APN
: internet
User name
: [leave this section blank]
Password
: [leave this section blank]
For Android devices
Name
: internet
APN
: internet
Proxy:
[leave this section blank]
Port:
[leave this section blank]
User name
: [leave this section blank]
Password
: [leave this section blank]
MCC:
234
MNC
: 10
Authentication type
: PAP
APN Protocal
: IPV4
APN Roaming Protocal
: IPV4
Restart your phone
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [email protected]📩
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
Money Back Guarantee
We try our hardest to make sure each and every single one of our customers are set up with reliable SIM cards but there are certain manufacturing and network errors that are simply out of our control. This is why we have implemented our money-back guarantee - to protect you against faulty SIMs and poor experiences.
In order to claim your Money-Back Guarantee, you’ll first need to make sure you have worked your way through this guide & followed all of the suggested troubleshooting & steps. If you still can’t get things sorted, you can email us at [email protected] and we’ll try and work our magic. If even we can’t set things right, we’re more than happy to offer you a full refund!
For iOS devices
Name
: 3gnet
APN
: 3gnet
User name
: [leave this section blank]
Password
: [leave this section blank]
For Android devices
Name
: 3gnet
APN
: 3gnet
Proxy:
[leave this section blank]
Port:
[leave this section blank]
User name
: [leave this section blank]
Password
: [leave this section blank]
MCC:
234
MNC
: 10
Authentication type
: PAP
APN Protocal
: IPV4
APN Roaming Protocal
: IPV4
Restart your phone
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [email protected] 📩
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
Data in Spain: 300GB
Calls & Texts: Unlimited Calls within Spain & EU, 1200 International Call Minutes*; No SMS included
Option 2
Data: 26GB Roaming Data in Europe & UK
Data in Spain: 350GB
Calls & Texts: Unlimited Calls within Spain & EU, 1600 International Call Minutes*; No SMS included
Option 3
Data: 40GB Roaming Data in Europe & UK
Data in Spain: 400GB
Calls & Texts: Unlimited Calls within Spain & EU, 1600 International Call Minutes*; No SMS included
Speed: 5G/4G Lte
Phone Number: Spanish Phone number
Coverage: 37 countries
Compatibility: Unlocked SIM compatible devices
Hotspot/Tethering: Yes
Network: Vodafone Network
Recharges: Yes
ID Requirement: Passport
Delivery: Australia Post
Validity: 28 Days
Expiry if SIM Card remains unused: 31/03/2025
When to install: Upon arrival at your destination
Activation: Arrival Date submission required
What else is included
Free Roaming to 37 UK and EU countries.Includes Iceland, Norway, Liechtenstein, Switzerland, Turkey, Vatican, Kosovo and Monaco
Calls from Spain to Australian Standard Landline and Mobile Numbers are included (excludes Norfolk Islands). Conditions apply. Can receive calls from Australia. We recommend you using a web based app like WhatsApp.
28 days service from activation date
5G ready no extra cost
Roaming Countries
EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (excludes Andorra), Romania, Slovakia, Slovenia, Spain, Sweden
Outside EU: US (No Calls) , UK, Iceland, Liechtenstein, Norway, Switzerland, Turkey, Vatican, Kosovo and Monaco
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [email protected] 📩
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
Calls & Texts: No calls and SMS included
Phone Number: No
Coverage: South Korea
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: Yes
Network: SK Telecom Network
Recharges: No
ID Requirement: None
Delivery: Via email (please allow up to 24 hours)
Validity: Starts on first network connection
When to install: Anytime before your intended travel date
Activation: Scan QR code from email
What else is included
Calls to Australia not included. We recommend you using apps like WhatsApp, Skype
7/15/30 days service options from activation date
For more data plan options, please contact our customer service
Your plan will only start when you land at your destination and connect to a network!
Is it possible to use an eSIM alongside a physical SIM?
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
How do I check my balance?
You can check your balance by looking at your phone settings under data usage.
Apple
Settings > Mobile > Scroll to find Current Period Roaming
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown
How do I recharge?
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
I'm having issues making phone calls or text messages
This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.
We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data you have allocated to you.
Can I hotspot/tether from my phone?
Yep, you can hotspot/tether from your phone.
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
When does my eSIM plan start?
Your plan will only start when you land at your destination and connect to a network!
Is it possible to use an eSIM alongside a physical SIM?
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
How do I check my balance?
You can check your balance by looking at your phone settings under data usage.
Apple
Settings > Mobile > Scroll to find Current Period Roaming
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown
How do I recharge?
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
I'm having issues making phone calls or text messages
This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.
We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data you have allocated to you.
Can I hotspot/tether from my phone?
Yep, you can hotspot/tether from your phone.
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
Calls & Texts: No Calls and Texts, Data only eSIM
Phone Number: No
Coverage: Taiwan
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: Yes
Network: Chunghwa Telecom Mobile Network
Recharges: No
ID Requirement: None
Delivery: Via email (please allow up to 24 hours)
Validity: 10 Days
When to install:Anytime before your intended travel date
Activation:Scan QR code from email
What else is included
Calls to and from Australia not included. We recommend you using Apps like WhatsApp and Skype
10 days service options from activation date
For more data plan options, please contact our customer service
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Use your 5G approved device in a 5G coverage area on Vodafone’s 5G network, which is rolling out to selected areas of major Australian cities. Check your coverage.
Get rewarded with Automatic Recharge
Save $5 on every recharge for 28-day expiry plans or get extra data on every recharge for longer-expiry plans when you opt-in to Automatic Recharge. T&C apply.
Buy now, pay later
Use PayPal Pay in 4 to split your purchase into 4 interest-free payments when you buy a Prepaid Plus Starter Pack over $35.
BYO number
It’s easy to transfer your number from your current provider to Vodafone.
Frequently asked questions
Why should I choose Vodafone prepaid?
Get rewarded with Automatic Recharge
Save $5 on every recharge for 28-day expiry plans or get extra data on every recharge for longer-expiry plans when you opt-in to Automatic Recharge. T&C apply.
Roll over your data
Data Rollover lets you save up to 200GB unused data each time you recharge on a Prepaid Plus plan before your recharge expires. T&C apply.
BYO number
It’s easy to transfer your number from your current provider to Vodafone.
Is my prepaid plan 5G ready?
Yes, all of our Prepaid Plans are 5G ready. With a 5G approved device you could access our 5G network if you are in a 5G coverage area. Our 5G network is rolling out in selected areas of major Australian cities. Check your coverage.
What's the difference between Prepaid Plus,and Pay and Go?
Prepaid Plus comes with great inclusions to use with each recharge.
With Pay and Go, you can select the expiry period that suits you and then put the value of the recharge towards our great rates.
Can I bring my current number across to Vodafone?
Yes. You can bring your current number across to Vodafone when you activate your new SIM.
Can I contact emergency services using a BYO device?
Using a device other than an approved Vodafone device may impact your ability to call emergency services.
Are there multiple payment options for my plan?
Yes. You can choose between multiple payment options including credit/debit card, PayPal, Google Pay, Apple Pay and Alipay. You can even pay in interest-free instalments with PayPal Pay in 4.
When you first insert your Travel SIM card and turn on your phone, you should receive a welcome SMS from your service provider. This message typically contains essential information, including your new phone number.
Action: Open your SMS inbox and look for a message from your Travel SIM provider. The phone number and plan details should be included in this message.
Step 2: Check the SIM Card Packaging
If you still have the packaging your Travel SIM card came in, it may have your phone number printed on it. This is common practice for many SIM card providers.
Action: Look for any documentation or printed information on the SIM card packaging. The phone number might be listed along with other important details.
Step 3: Use Your Phone Settings
Many smartphones allow you to view your phone number directly through the settings menu. This method can vary slightly depending on whether you are using an Android or an iPhone.
For Android:
Open the Settings app.
Scroll down and tap About phone or About device.
Tap Status or Phone identity.
Look for My phone number or SIM status. Your phone number should be displayed here.
For iPhone:
Open the Settings app.
Scroll down and tap Mobile.
Look for SIMs. Your phone number should be displayed here.
Step 5: Use an Online Service
Another easy way to find your phone number is by using an online service like WhatIsMyNumber.io. This website can help you quickly identify your phone number.
Follow the instructions on the website to retrieve your phone number.
For more tips and troubleshooting guides, visit our Help Center on our website. Safe travels and happy connecting!
FAQ
Source : Sims Direct
Questions about South Korea eSIM
How do I find my number?
This SIM is data-only and therefore does not come with a phone number!
When should I install my eSIM?
You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!
When does my eSIM plan start?
Your plan will only start when you land at your destination and connect to a network!
Is it possible to use an eSIM alongside a physical SIM?
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
How do I check my balance?
You can check your balance by looking at your phone settings under data usage.
Apple
Settings > Mobile > Scroll to find Current Period Roaming
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown
How do I recharge?
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
I'm having issues making phone calls or text messages
This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.
We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data you have allocated to you.
Can I hotspot/tether from my phone?
Yep, you can hotspot/tether from your phone.
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
Coverage: Where will this eSIM work?
South Korea
FAQ
Source : Sims Direct
Questions about South Korea eSIM
How do I find my number?
This SIM is data-only and therefore does not come with a phone number!
When should I install my eSIM?
You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!
When does my eSIM plan start?
Your plan will only start when you land at your destination and connect to a network!
Is it possible to use an eSIM alongside a physical SIM?
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
How do I check my balance?
You can check your balance by looking at your phone settings under data usage.
Apple
Settings > Mobile > Scroll to find Current Period Roaming
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown
How do I recharge?
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
I'm having issues making phone calls or text messages
This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.
We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data you have allocated to you.
Can I hotspot/tether from my phone?
Yep, you can hotspot/tether from your phone.
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
Coverage: Where will this eSIM work?
South Korea
South East Asia Prepaid Travel eSIM Card 20GB/30GB 30 Days (Data Only)
Plan Overview
Data: 20GB/30GB High Speed Data
Speed: 4G/Lte
Calls & Texts: No Calls and Texts, Data only eSIM
Phone Number: No
Coverage:Vietnam, Cambodia, Malaysia, Indonesia, Thailand, Singapore
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: Yes
Network: Multiple Mobile Network
Recharges: No
ID Requirement: None
Delivery: Via email (please allow up to 24 hours)
Validity: Starts on first network connection
When to install: Anytime before your intended travel date
Activation: Scan QR code from email
What else is included
Digital eSIM profile (QR Code)
Calls to and from Australia not included. We recommend you using Apps like WhatsApp
30 days service options from activation date
For more data plan options, please contact our customer service
APN
:
User name: [leave this section blank]
Password: [leave this section blank]
For Android devicesAPN:
Proxy: [leave this section blank]
Port: [leave this section blank]
User name: [leave this section blank]
Password: [leave this section blank]
Restart your phone
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [email protected]📩
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours.
What if I'm not sure about my Arrival Date?
If you're not sure when you'll be traveling, you can register your dates later.
It's best to do this at least three days before you travel to ensure a smooth activation process
What if my Arrival Date changes?
Your Orange Spain QR code is generated between 07:00 and 00:00 UTC+2/CET (Central European Time) on your provided Arrival Date. Should you wish to change your Activation Date after your request has been processed, please contact us at least 3 days prior to your current date, so we can change the commencement date of your service. Please note we cannot change the time of activation, only the date. Please email us at [email protected] for further assistance.
How do I find my Order Number?
Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.
Please see below for an example for each Marketplace:
eBay: 12-34567-89123
Global Starlink: #INV1234GS
Amazon: 503-1234567-1234567
Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased
How do I find my PIN code?
You will find your PIN code in the Welcome Pack (pdf file) you received in your order confirmation email.
Budget: For those on a tight budget, consider more affordable providers like Mint Mobile, or T-Mobile for reasonable rates without compromising too much on coverage.
International Travel: If your trip includes stops in multiple countries, an international SIM card like Three UK might be your best bet, offering coverage in over 70 countries.
Provider
Coverage Area
Data Allowance
Calls & SMS
Hotspot Support
Best For
AT&T (USA)
U.S., Canada, Mexico
5GB, 10GB, 20GB+
Unlimited calls & SMS (within U.S.)
Yes, included in plans
Nationwide coverage & reliable service
Find out more
Verizon (USA)
U.S., Canada
5GB, 10GB, Unlimited
Unlimited calls & SMS (within U.S.)
Yes, included in plans
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
Name: v-internet
APN: v-internet
User name: [leave this section blank]
Password: [leave this section blank]
Restart your phone
My data isn't working even though I've enabled data roaming, mobile data, and set up the APN.
If those steps don't work, you will have to manually select a network through your settings.
iOS
Settings > Mobile > Network Selection > Disable Automatic > Wait for networks to pop up and select one
Android
Settings > Connections > Mobile Networks > Network Operators > Search networks manually > Wait for networks to pop up and select another one > Restart your phone
Note: May differ depending on your device - If these instructions don't match, explore your settings until your findNetwork Selection or Network Operators
Which one do I choose?
Try any of them and if one doesn't work, try another one!
If you've tried all these steps and your eSIM remains not working, kindly send us the screenshots of steps that you've tried
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the eSIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance.
Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
Email us: If the situation occurs outside of our working hours, please email us immediately at [email protected]. We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
Order Number (or SIM number)
Which eSIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
How Does APN Work?
When you access the internet or use data-dependent services on your smartphone, the device communicates with the carrier's network using the designated APN. This connection allows data to flow back and forth between your device and the internet, enabling you to browse websites, use apps, and send messages.
Why Do Users Change APN?
Users sometimes find the need to change these settings due to various reasons. Here are some of the important reasons why do so:
• Network Troubleshooting: Users may change APN settings in Android to troubleshoot network issues. Modifying the APN can refresh the connection, resolve data connectivity problems, and restore normal internet access.
• Carrier Switching: When users switch to a new mobile carrier, they may need to update the APN settings to align with the new carrier's network requirements, ensuring seamless data usage.
• Roaming: While traveling abroad, users may switch APN settings to enable data roaming. This allows them to access the internet while connected to a foreign carrier's network.
• Internet Speed: Some users experiment with different Android APN settings in search of better internet speeds or reduced latency, potentially improving their overall mobile data experience.
• Unlocking Phone: In some cases, changing APN settings in Android is necessary to unlock a phone for use with carriers other than the original provider.
You might need to change your Access Point Names (APN) setting sometimes in order to get your data working.
It's super simple.
Apple
Settings > Mobile > Mobile Data Network > Change Mobile Data APN
iOS APN Settings
Note: It may appear different on other iOS models. Just look around in your Mobile settings!
Note #2: The setting will only pop up if your network provider allows it.
Android
Settings > Connections > Mobile Networks > Access Point Names > Add > Change name and APN
Note: It may appear different on other Android devices. Just look around in your network settings for Access Point Names!
Other devices
If you're having trouble finding the setting, you can quickly Google your device and APN settings and it should pop up!
ATT Prepaid SIM FAQ
First things first... Activation
Give us your Activation Date ✈️
You will be prompted at checkout to select the Activation Date for your SIM.
Your Activation Date is the date that you will need your SIM to be connected for use.
We recommend choosing the date that you land - keeping in mind that we activate on the date you selected at 2 pm AEST (4 am GMT). Your SIM will not work unless you have given us your activation date.
Once activated, connection to the network can take anywhere from a few minutes to a few hours.
If you are unsure, you can choose an estimated date and reach out to us to change it 🗓
How does activation work?
We will activate your SIM card on the date that you provide during checkout.
Once you arrive at your destination country, insert the SIM into your device.
Turn on Data Roaming in your settings
Restart your device
Easy peasy! 🙌
Contacting AT&T Mobile
If you're having issues with your SIM, you can get in touch with AT&T Mobile Customer Service. The options to contact them are:
Dial 611 from your phone
Dial 888-331-0500 from another phone
Contact them on social media |
How do I find my mobile number?
Your new US mobile number will be texted to you after activation in the US.
How do I check my balance?
You can find how much data you've used by simply dialling *777# and then press call or you can check in your .
How do I recharge?
As described on the website, the SIM is non-rechargeable. The only way around this is to buy multiple SIM cards and swap them out as you go.
How do I make calls/texts?
Within USA
Simply call or text the US phone number.
Within Canada
Simply add the Canadian country code +1 in front of the number.
For example, if the phone number is 7939158158 then you will need to dial +1 7939158158 (To get the + on a mobile phone, press and hold 0 until it turns into a +)
Within Mexico
Simply add the Mexican country code +52 in front of the number.
For example, if the phone number is 7929148988 then you will need to dial +52 7929148988 (To get the + on a mobile phone, press and hold 0 until it turns into a +)
International Calls
We recommend using data apps like Whatsapp, Viber, Skype or Messenger to make calls/texts to overseas numbers!
What's Included & Things to know
Some Android phones are currently having issues on the networks, for more information. If you need more clarifications, please contact us.
Is my phone compatible?
You can check if your phone is compatible by 📱
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
Product Description
Plan Overview
Data: Unlimited Data in Spain
Roaming Data: 30GB 4G Lte Data in Europe (UK and Switzerland are not included)
Speed: 5G/4G Lte
Calls & Texts: 100 mins calls within the EU, No SMS included
Phone Number: Spain phone number
Coverage: EU, Iceland, Norway and Liechtenstein
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: Yes
Network: Orange Network
Recharges: Yes
ID Requirement: Passport
Delivery: Via email (please allow up to 24 hours)
Validity: 15 Days
(If your travel date is more than 15 days, you can purchase 2 cards and choose different activation dates to use.)
When to install:Upon arrival at your destination
Activation: Scan QR code from email
Highlights
Spain Orange Network
Quick delivery via email
No subscriptions, contracts, credit checks or activation fees
What else is included
Spanish phone number with Orange Spain
Initial credit valid for 15 days from activation
Calls to Australia not included. We recommend you using apps like WhatsApp, Skype.
Roaming Countries
EU countries (Calls & Data): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland (including the Aland Islands), France (including Martinique, Guadeloupe, Saint Martin, French Guyana, Reunion and Mayotte), Germany, Greece, Hungary, Ireland, Italy (including Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Madeira and Azores, excludes Andorra), Romania, Slovakia, Slovenia, and Sweden.
Non-EU countries (Calls & Data): Iceland, Norway and Liechtenstein
📲
FAQ
FAQs
Source: Sims Direct
How do I find my number?
This SIM is data-only and therefore does not come with a phone number!
When should I install my eSIM?
You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!
When does my eSIM plan start?
Your plan will only start when you land at your destination and connect to a network!
Is it possible to use an eSIM alongside a physical SIM?
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
How do I check my balance?
You can check your balance by looking at your phone settings under data usage.
Apple
Settings > Mobile > Scroll to find Current Period Roaming
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown
How do I recharge?
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
I'm having issues making phone calls or text messages
This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.
We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data you have allocated to you.
Can I hotspot/tether from my phone?
Yep, you can hotspot/tether from your phone.
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
Coverage: Where will this eSIM work?
Vietnam
Cambodia
Malaysia
Troubleshooting
Source: SIMsDirect
Questions about Three UK SIM card
My data isn't working....
If you've just activated your eSIM and you've got a signal, you might need to check a couple of things to get your data working.
Check that you have & Mobile Data turned on in your Settings.
Make sure that you have changed your to match the following:
Name: internet
APN: internet
User name: [leave this field blank]
Password: [leave this field blank]
Restart your phone
If that is still not working check your phone settings to see if there is an LTE option and select that.
If you've been using your eSIM but suddenly your data has stopped working
Check that you have data balance left
Try turning your device off and on
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at or 📩
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Troubleshooting
My SIM card or eSIM is not working, what can I do?
As soon as you insert your SIM card into your cell phone in a covered country, or install your eSIM from the QR code received in your order confirmation e-mail, it will connect directly to the best local network. If this is not the case, please check the following points:
1- Make sure you have enabled data roaming on your phone. To do this, go to your phone's settings. If you have an iPhone: Settings > Mobile data > Mobile data options > Enable data roaming. If you have an Android: Settings > SIM card and mobile data > Select SIM card > Enable data roaming.
2 - Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.
3-Check that the APN settings are correct (see section on APN settings).
If you still cannot get your SIM or eSIM to work, please contact our customer service [email protected]
I'm having problem making calls..
This SIM only comes with :
50mins calls within the EU (22GB Option)
100 mins calls within the EU (30GB Option)
My data is still not working!
Thailand Prepaid Travel eSIM Card 15GB/50GB Data 7/10 Days - AIS &
Highlights
AIS - Thailand’s largest telecom operator, offering strong signal and fast internet speeds.
TrueMove - Thailand’s largest mobile network operator, providing extensive coverage and high-speed connectivity.
Cheaper than at Bangkok Suvarnabhumi Airport, and no need to wait in line.
Local eSIM card makes it convenient for you to register for Grab.
Plan Overview
Data Options:
AIS: 15GB/50GB High Speed Data; Unlimited Data at 384Kbps
TrueMove: Unlimited Data*
*50GB High Speed Data; Unlimited Data at 15Mb
Recharging will extend the usage period.You can easily recharge online or visit a 7-Eleven store to extend the validity
When to install: Anytime before your intended travel date
Activation: Scan QR code from email
What else is included:
Free Chat Apps usage with AIS (Facebook Messenger, WhatsApp, Line, Wechat, Tiktok, Twitter on Android and iOS devices (not applicable via hotspot)
Calls to and from Australia not included. We recommend you using Apps like WhatsApp.
7 or 10 days service from activation date
📲
South Korea Prepaid Travel eSIM Card - SK Telecom (Data Only)
Plan Overview
Data: 1GB High Speed Data Pre Day; Unlimited 128Kbps Data
Speed: 4G Lte
Calls & Texts: No calls and SMS included
Phone Number: No
Coverage: South Korea
Compatibility: Unlocked eSIM compatible devices
Hotspot/Tethering: Yes
Network: SK Telecom Network
Recharges: No
ID Requirement: None
Delivery: Via email (please allow up to 24 hours)
Validity: 7 or 10 Days
When to install: Anytime before your intended travel date
Activation: Scan QR code from email
Data for the new day is refreshed every day at 00:00:00 UTC+8
What else is included
Calls to Australia not included. We recommend you using apps like WhatsApp, Skype
7 or 10 days service options from activation date
For more data plan options, please contact our customer service
📲
Vietnam SIM Card (Three UK)
Plan Overview
Data: 12GB Data in Vietnam
Speed: 4G Lte
Calls & Texts: Outside of the UK & EU, can make calls back to the UK (Unlimited* Calls and Texts within UK & EU only)
Phone Number: UK phone number
Coverage: 71 countries
Compatibility: Unlocked SIM compatible devices
Hotspot/Tethering: Yes (within the UK and EU only)
Network: Three Network
Recharges: Yes
ID Requirement: No
Delivery: Australia Post
Validity: 30 Days
When to install: Upon arrival at your destination
Activation:plug-in-play
What else is included:
Free Roaming to 71 countries
Can receive calls from Australia. Calls to Australia not included. We recommend you using a web-based app like WhatsApp.
Hotspot/tethering not allowed
30 days service from activation date
Roaming Countries
EU countries (Calls & Data): Aland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, the Netherlands, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden.
Outside EU (Data Only, except UK): UK, Iceland, Liechtenstein, Norway, Switzerland, Vatican, Australia, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Hong Kong, Indonesia, Israel, Macau, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, Singapore, Sri Lanka, Uruguay, The US Virgin Islands, The USA, Vietnam.
📲
Troubleshooting
Source: SIMs Direct
My phone is asking for a PIN
You must keep the SIM packaging with you. This SIM PIN is needed anytime you insert the SIM, restart or turn your phone on. Keep this safe or simply take a photo of it.
We don't have a record of this so it's important that you have this number!
Find the PIN on your SIM and enter it into your phone! It's that simple - as long as you have the PIN with you 😊
China
FAQs
How do I find my number?
This SIM is data-only and therefore does not come with a phone number!
When should I install my eSIM?
You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!
When does my eSIM plan start?
Your plan will only start when you land at your destination and connect to a network!
Is it possible to use an eSIM alongside a physical SIM?
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
How do I check my balance?
Troubleshooting
Questions about my Bouygues UK SIM card
My data isn't working....
If you've just activated your eSIM and you've got a signal, you might need to check a couple of things to get your data working.
Check that you have & Mobile Data turned on in your Settings.
Troubleshooting
Source: SIMsDirect
My data isn't working
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Product Description
Plan Overview
Data: Unlimited Data in USA & Hawaii
Roaming Data: 5GB in Canada & Mexico
Southeast Asia Prepaid Travel eSIM Card Unlimited Data (Data Only)
Plan Overview
Data: Unlimited High Speed Data
Speed: 4G/Lte
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
Indonesia
Thailand
Singapore
If you're having connectivity issues in Singapore, try connecting manually to the "StarHub" network. 👇
iPhone
Settings > Mobile > Network Selection > Disable automatic and change to another network and restart
Android
Settings > Wireless & Networks > Mobile Networks > Network Operators > Search manually and change to another network and restart
You can still connect to networks that say "Forbidden Networks" - just press it a few times until it connects 📱
No SMS included
It does not come with calls or data whilst your outside of any of the covered EU countries listed.
If you try to make a call outside of these 👆parameters, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call.
If you are within the above parameters, make sure you have the correct country code in front of the number that you're trying to call.
We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia
You can check your balance by looking at your phone settings under data usage.
Apple
Settings > Mobile > Scroll to find Current Period Roaming
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown
How do I recharge?
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
I'm having issues making phone calls or text messages
This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.
We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data you have allocated to you.
Can I hotspot/tether from my phone?
Yep, you can hotspot/tether from your phone.
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
Coverage: Where will this eSIM work?
China
Hong Kong
Macao
Troubleshooting :
My data isn't working...
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
For iOS devicesName: internet
APN: internet
User name: [leave this section blank]
Password: [leave this section blank]
For Android devicesName: internet
APN: internet
Proxy: [leave this section blank]
Port: [leave this section blank]
User name: [leave this section blank]
Password: [leave this section blank]
MCC: 234
MNC: 10
Authentication type: PAP
APN Protocal: IPV4
APN Roaming Protocal: IPV4
Restart your phone
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [email protected]
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
Make sure the APN settings match the following:
APN Name: Vodafone Internet (This is for Android devices only and can be set to anything)
APN: airtelnet.es
Username: wap@wap
Password: wap125
Restart your phone
If it's still not working, try the SIM on another phone to see if it'll work the
I'm having issues making phone calls or text messages
This SIM only comes with :
Unlimited local calls in Spain and Romania
It does not come with calls or texts whilst your outside of Spain (No calls and text in Europe and UK), it will be data only!
If you try to make a call outside of Spain and Romania, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call or send the text.
If you are within Spain and Romania, make sure you have the correct country code in front of the number that you're trying to call. You can find a list of country codes here.We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts internationally. This will work using the data allowance that you have purchased.
I've just put my SIM in my phone and it says "No Service"
If you've inserted the SIM into your phone and you didn't get a 'Welcome' text message or it says 'No Service', it's possible that it hasn't been activated yet. Our system automatically activates these SIMs at 2pm Sydney time on the nominated date - simply message us to let us know that you need an earlier activation and we can help you out :)
You can also try to manually select a network through your settings.
iPhone:
Settings > Mobile > Network Selection > Disable Automatic > Wait for networks to pop up and select one
Android:
Settings > Connections > Mobile Networks > Network Operators > Search networks manually > Wait for networks to pop up and select one
If it doesn't connect, you might need toclick on one a couple of timesand then restart your phone.
Note: Settings may differ depending on your device - If these instructions don't match, explore your device's settings until your find "Network Selection" or something along those lines.
Which one do I choose?
Try any of them, and if it doesn't work, try another one!
It's still not working...
Try the SIM in another phone if you can, and see if it'll activate.
My SIM was working great but suddenly it says "No Service"
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
My device says "No SIM"
Take the SIM out and put it back into your device and restart
Try the SIM in another device
If it's saying No SIM in 2 different devices, then contact us!
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [email protected] 📩
Before contacting us, please have the following information ready:
Which SIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
Speed: 5G / 4G Lte
Calls & Texts: Unlimited Calls and Texts within USA, Canada & Mexico
Phone Number: USA Phone number
Coverage: USA, Canada & Mexico
Compatibility: Unlocked SIM compatible devices
Hotspot/Tethering: No
Network: T-Mobile network in USA, Telus network in Canada, Telcel network in Mexico
Recharges: Yes
ID Requirement: None
Delivery: Australia Post
Validity: Starts on your submitted Arrival Date
When to install: Upon arrival at your destination
Activation: Arrival Date submission required
What else is included
T-Mobile’s USA Coverage map includes Hawaii (it does NOT include Alaska and Puerto Rico).
Calls to Australia not included. We recommend you using a web based app like WhatsApp.
No hotspot/tethering
7/10/15/20/30/60/90 Days service from activation date
Network: Multiple Mobile Network.In Malaysia, it uses the U Mobile network; in Indonesia, it uses the Telkomsel network; and in Singapore, it uses the SIMBA network.
Recharges: No
ID Requirement: None
Delivery: Via email (please allow up to 24 hours)
Validity: Starts on first network connection
When to install: Anytime before your intended travel date
Activation: Scan QR code from email
What else is included
Digital eSIM profile (QR Code)
Calls to and from Australia not included. We recommend you using Apps like WhatsApp
15 days service options from activation date
For more data plan options, please contact our customer service
Unlimited Data for the following apps: Facebook, Instagram, Line, WeChat, Tiktok, Twitter on Android and iOS devices (not applicable via hotspot)
Speed: 5G/4G Lte
Calls & Texts:
AIS: 30 mins/100 mins local calls, NO SMS. 10 Days eSIM includes: 100-baht credit for calls and SMS.
TrueMove: 100 mins local calls, 30 mins International calls*, no SMS.
* International Calls to Hong Kong, Macau, Taiwan, South Korea, India and Vietnam only.
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
APN Name: Movistar ES (This is for Android devices only and can be set to anything)
APN: movistar.es
Username: MOVISTAR
Password: MOVISTAR
Restart your phone
If it's still not working, try the SIM on another phone to see if it'll work there
I'm having issues making phone calls or text messages
This SIM comes with calls but no texts.
When you are in Europe including the UK, you will have unlimited minutes for local calls to standard landlines and mobiles within all the countries listed. So if you are in Spain you can call Spanish phone numbers. If you are in Italy you can call Italian phone numbers, and so on...
You can still receive phone calls or text messages through your Spanish phone number though.
We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data allowance that you have purchased.
I've just put my SIM in my phone and it says "No Service"
If you've inserted the SIM into your phone and you didn't get a 'Welcome' text message or it says 'No Service', it's possible that it hasn't been activated yet.
You can also try to manually select a network through your settings.
iPhone:
Settings > Mobile > Network Selection > Disable Automatic > Wait for networks to pop up and select one
Android:
Settings > Connections > Mobile Networks > Network Operators > Search networks manually > Wait for networks to pop up and select one
If it doesn't connect, you might need toclick on one a couple of timesand then restart your phone.
Note: Settings may differ depending on your device - If these instructions don't match, explore your devices settings until your find "Network Selection" or something along those lines.
Which one do I choose?
Try any of them, and if it doesn't work, try another one!
It's still not working...
Try the SIM in another phone if you can, and see if it'll activate.
My SIM was working great but suddenly it says "No Service"
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection
My device says "No SIM"
Take the SIM out and put it back into your device and restart
Try the SIM in another device
If it's saying No SIM in 2 different devices, then contact us!
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [email protected] 📩
Before contacting us, please have the following information ready:
Which SIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Make sure that you have changed your APN settings to match the following:
Name: Bouygues Telecom
APN: mmsbouygtel.com
User name: (Leave Blank)
Password: (Leave Blank)
Restart your phone
If that is still not working check your phone settings to see if there is an LTE option and select that.
If you've been using your eSIM but suddenly your data has stopped working
Check that you have data balance left
Try turning your device off and on
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode
I am having trouble making calls/sending text messages...
If you're unable to make calls or send text messages, try the following:
Check the number you’re calling: If the number is outside of France, ensure you include the correct country code (e.g., +44 for the UK).
Verify the country is included in your plan: Make sure the country you’re calling is part of the plan's covered regions.
Check your international call credit: If the country isn’t included in the plan, calls will use your international credit. Remember, your eSIM includes €25 of international credit, so ensure you have enough remaining to complete the call.
If the issue persists after these checks, restart your device and try again.
My data is still not working!
If it's still not working, then you will need to manually switch network providers through your device settings :
iOS:
Settings > Mobile > Mobile Data > select your new Bouygues eSIM > Restart your phone
Android:
Settings > Connections > SIM Card manager > tap Mobile data > select your new Bouygues eSIM > Restart your phone
Pixel:
Settings > Network & internet > Mobile network > tap Mobile data > select your new Bouygues eSIM > Restart your phone
You can try each and all of the available networks that pop up. If your device settings are different to the ones above, explore your settings until you find Network Selection or Network Operators. A quick Google search will also point you in the right direction!
I've tried all of the above and it's still not working!!
If you've followed the above steps and you step cannot get things up and running, please reach out to us at [email protected] with the following information :
- Which eSIM you purchase- Where are you currently located- When did you activate your eSIM and what happened during activation- Have you followed all of the above activation and troubleshooting steps?- Did you receive your new number via SMS? If so, what is it?- Please attach a screenshot of your mobile network settings, your APN settings with the WiFi turned off and your mobile data turned on, and a screen shot of your data balance.
**We will need all of the above information in order to help get you up and running as quickly as possible!
Only insert your SIM card in your device once you have arrived in UK to avoid activating your service before the start of your trip. Your 30-day service usually takes only a few minutes, but in some cases, it may take up to 30 minutes commence as you insert the SIM card into your device. You need to have mobile data enabled/turned on your mobile phone to use the service.
When you insert it in your phone, and you’ll receive a text message telling you your SIM is ready to use. The best thing to do is to register on the Three app, so you can keep an eye on your usage and your spend. The SIM is automatically activated as soon as you make a call, send a text, or use your data.
What is my new phone number and can I find it before I travel?
Your number will be send to you by welcome message after you inserting your EE UK SIMs. This is a UK mobile number, so in order to call it, the country code (+44) will need to be added.
Please note you cannot find out your phone number until the SIM card is activated. Please only insert it when you are ready to use it.
How easy is it to set up my EE UK SIM?
Very! You can get going in 3 easy steps:
1. Order your SIM. You can either choose your Data Pack now, or choose later once you’ve ordered your SIM.
2. Download the EE app on the or .
3. Add your Data Pack on the app. Or top up your credit on the app, in , or .
What happens when my data runs out?
You’ll still get unlimited minutes and texts for the rest of the month.
To check your calls and data balance, visit the EE UK and use the phone number you received to register for your EE UK account. Once registered, you can check your balance, view your usage history, and recharge your data by logging into your EE UK account at any time.
Alternatively, you can also text BALANCE to 150 which will provide you with information about your remaining calls and data balance.
What if I need extra data for the rest of the month?
You will need to register an EE UK account via website or download the EE UK app to recharge your EE UK SIM card.
Please note: To register an account via the EE UK website or app, you will need to verify your identity.
Do EE UK SIM work Abroad?
No, this EE 50GB UK Prepaid SIM card is designed exclusively for use within the United Kingdom. It provides full access to the EE network, one of the UK's largest and most reliable networks, ensuring excellent coverage across the UK for calls, SMS, and data.
How do I make calls/texts?
Within UK: Simply dial any UK mobile or landline number without the need for additional prefix code.
Please note: Only standard UK mobile and landline numbers are included in your travel SIM plan.
Can I call the USA or Australia with this SIM?
Unfortunately, the EE UK Prepaid SIM does not include international calling to countries outside of the UK. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.
Can I receive calls from Australia or the USA? What will it cost?
Yep - you can receive calls from Australia and USA to your UK number with the prefix +44., but the person calling may be charged by their network provider for calls to the UK/EU.
If I have trouble with the SIM while I'm overseas, what should I do?
If you experience issues with our SIM card while overseas, we will make every effort to assist you:
1. Self-service: Visit .
2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
3. Email us: If the situation occurs outside of our working hours, please email us immediately at . We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
- Order Number (or SIM number)
- Your current location
- Your Spanish phone number received in the welcome message
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue.
4. Contact EE UK Customer Service: Dial 150 from your EE mobile or 0800 956 6000 from any other phone. You can also call Freephone +44 800 079 8586 on Skype.
To chat with EE UK customer service, go to
How to keep track of your data usage from your phone settings
Keeping track of your data usage directly from your phone settings is a practical way to manage your data consumption and avoid overages. Most smartphones today offer built-in features to monitor and control how much data you use. Here’s how you can do it:
For Android Devices:
Open Settings: Navigate to your device’s main settings menu.
Find Data Usage: Look for an option labeled "Network & Internet," "Connections," or directly "Data Usage." The exact wording can vary depending on your device.
View Data Usage: Within the Data Usage menu, you’ll see your total usage for the current cycle. You can set the cycle date to match your billing cycle for accurate monitoring.
Set Data Warning/ Limit: Many Android devices allow you to set a data warning and even a hard limit, after which your mobile data will turn off automatically to prevent overuse.
For iOS Devices (iPhone):
Open Settings: Go to the settings app on your iPhone.
Tap "Cellular" or "Mobile Data": In some regions, it might be labeled differently.
Scroll to "Cellular Data Usage": Here you can see your data usage for the current period. Note that iOS does not automatically reset this data at the end of your billing cycle, so you may need to do this manually.
Monitor App Data Usage: Further down, you can see how much data each app has used. This can be helpful in identifying any apps that are consuming a lot of data.
Additional Tips:
Reset Data Statistics: For both Android and iOS, consider resetting your data usage statistics at the start of each billing cycle to keep accurate track of your usage.
Use Data-Saving Modes: Many phones offer a data-saving mode that reduces the amount of data used by apps in the background.
Monitor Through Carrier Apps: Most mobile carriers have their own apps that provide real-time data usage information, which can be more accurate than the phone’s internal tracking.
By regularly checking your data usage, you can avoid unexpected charges on your bill and adjust your usage as necessary to stay within your data plan limits.
Troubleshooting
Source: SIMsDirect
Questions about Three UK SIM card
My data isn't working....
1. Check that you have Data Roaming & Mobile Data turned on in your device settings
France Orange Holiday Europe 20/8GB 14Days Travel SIM Card - FAQ
Source: Global Starlink website and Orange web:
What do I need to do before I depart?
The Orange France SIM is easy to activate with no registration needed. When you arrive in your destination country, just insert the SIM into your phone, turn on data roaming, and it will connect to the local network to activate your plan. The 14-day service period starts immediately. Activation usually takes only a few minutes, but in some cases, it may take up to 30 minutes.
I am not in Europe; can I test my SIM card before leaving?
Bouygues Telecom FAQ
Questions about Bouygues Telecom eSIM
What do I need to do before I depart?
Before you depart, please make sure you have:
Step 1. Checked your device's eSIM compatibility
Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.
Step 2. Checked your device is unlocked
Step 3.
FAQ
FAQs
Source: Sims Direct
What do I need to do before I depart?
Before you depart, please make sure you have:
Step 1. Checked your device's eSIM compatibility
Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.
Step 2. Checked your device is unlocked
FAQ
What's included?
Genuine Vietnam Viettel eSIM and Plan
5GB Per Day High Speed Data
2. Make sure that you have changed your APN settings to match the following :
- Name : 3
- APN : three.co.uk
- Username : (leave this field blank)
- Password : (leave this field blank)
- MMSC : http://mms.um.three.co.uk:10021/mmsc
- MMS Proxy : mms.three.co.uk
- MMS Port : 8799
- APN Tyle : internet + mms
3. Restart Your Phone
I am having trouble making calls/sending text messages...
This SIM only comes with :
- Calls & texts to UK landlines and mobiles whilst in the UK- Calls & texts to any of the covered European country numbers whilst in any of the covered European countries
It does not come with calls or texts whilst your outside of any of the covered EU/UK countries listed. You will be able to use it in the 'other' countries listed below in 'Coverage' however it will be data only!
If you try to make a call outside of these 👆parameters, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call or send the text.
If you are within the above parameters, make sure you have the correct country code in front of the number that you're trying to call. You can find a list of country codes here.We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia or the USA
My data is still not working!
If it's still not working, then you will need to manually switch network providers through your device settings :
Apple : settings > mobile > network selection > disable automatic > (when networks populate select one) > restart your phoneAndroid : settings > connections > mobule networks > network operators > search networks manually > (when networks populate select one) > restart your phone
You can try each and all of the available networks that pop up.
If your device settings are different to the ones above, explore your settings until you find Network Selection or Network Operators. A quick Google search will also point you in the right direction!
"No Service" or no 3UK SMS received
If you've inserted the SIM into your phone and you didn't get any of the 3UK SMS or it says 'No Service', you will have to manually select a Network through your settings.
Apple : settings > mobile > network selection > disable automatic > (wait for networks to begin to populate) > select one > restart your device
Android : settings > connections > mobile networks > networks operators > search for networks manually > (wait for networks to begin to populate > select one > restart your device
You can try and all of the available networks that populate. Just a heads up - if a selected network doesn't connect on the first try, you might need to click on it a couple of times!
No SIM
1. Take the SIM out, reinsert and restart your device2. Try the SIM in another phone3. If you receive a message saying 'No SIM' in two different phones, reach out to us for help!
I've tried all of the above and it's still not working!!
If you've followed the above steps and you step cannot get things up and running, please reach out to us at [email protected] with the following information :
- Which SIM do you have- Where are you currently located- When did you activate your SIM and what happened during activation- Have you followed all of the above activation and troubleshooting steps?- Did you receive your new number via SMS? If so, what is it?- Please attach a screenshot of your mobile network settings, your APN settings with the WiFi turned off and your mobile data turned on, and a screen shot of your data balance.
**We will need all of the above information in order to help get you up and running as quickly as possible!
Traveling to a new destination can be both exciting and challenging, especially when you rely on a Travel SIM card to stay connected. There may be times when you insert your Travel SIM into your phone, enable Data Roaming, and find that your phone still shows no signal. Here’s a step-by-step guide to help you troubleshoot this issue and get your connection up and running.
Step 1: Change Your Location
Upon arrival at your destination, if your phone shows no signal after inserting your Travel SIM and enabling Data Roaming, the first thing to try is changing your location. Airports can sometimes have poor signal reception due to their structure and the presence of interference.
Action: Move to a different part of the airport or step outside to see if the signal improves.
Step 2: Leave the Airport
If changing your location within the airport doesn't help, the next step is to leave the airport premises. Sometimes the signal strength can improve significantly once you're outside.
Action: Once you’ve left the airport, check your phone again to see if the signal appears.
Step 3: Toggle Airplane Mode
If there is still no signal after leaving the airport, toggling Airplane Mode on and off can sometimes reset your phone’s network settings and help establish a connection.
Action:
Enable Airplane Mode on your phone.
Wait for about 10-15 seconds.
Disable Airplane Mode.
This action forces your phone to search for available networks again, which can often resolve signal issues.
Step 4: Check for Package Activation Issues
If you have followed the steps above and still have no signal, it may indicate that there is an issue with the activation of your SIM card package.
Action: Contact our customer support team for assistance. There could be a problem with the activation process of your Travel SIM package, and we may need to replace your SIM card.
Additional Check: Verify Your Number and Plan Details
If your phone does have a signal, it's important to check the details of your Travel SIM package. Upon successful connection, you should receive an SMS with your new phone number and the details of your plan.
Action:
Open your SMS inbox.
Look for a message from your Travel SIM provider.
Verify the phone number and the details of the plan you purchased.
This message will confirm that your SIM card is active and will provide you with essential information about your number and data plan.
Conclusion
Travel SIM cards are designed to make your travel experience smoother by keeping you connected. However, technical issues can sometimes occur. By following the steps above, you can troubleshoot common signal problems and get back online quickly. If these steps do not resolve the issue, our customer support team is ready to help you get a replacement SIM card or further assistance.
Stay connected and enjoy your travels!
Step 3. Registered your Arrival Date via our website here.
How do I register my Arrival Date?
To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours
What if I'm not sure about my Arrival Date?
If you're not sure when you'll be traveling, you can register your dates later.
It's best to do this at least three days before you travel to ensure a smooth activation process.
What if my Arrival Date changes?
The eSIM QR code is valid until 31st January 2025. If you are traveling within this timeframe, no changes need to be made to your activation date. If you are traveling outside of this timeframe, please email us at [email protected] for further assistance.
How do I find my Order Number?
Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.
Please see below for an example for each Marketplace:
eBay: 12-34567-89123
Global Starlink: #INV1234GS
Amazon: 503-1234567-1234567
Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.
How do I activate this eSIM?
To Activate your eSIM, please use the following step:
Step 1. Go to device settings and scan the QR code to install your QR code
iOS
Settings > Mobile > under SIMs, select add eSIM > scan the QR code
Android
Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code
Pixel
Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'
Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.
What do I do once I have arrived in Thailand?
Once you have arrived in Thailand, please use the following steps:
Step 1. Turn your eSIM ‘ON’
iOS
Settings > Mobile > under SIMs go to your new Thailand eSIM > toggle the switch for 'Turn on this Line' to ON
Android
Settings > Connections > SIM card manager > go to your new Thailand eSIM > toggle the switch to turn ON the eSIM
Pixel
Settings > Network & internet > Mobile network > go to your new Thailand > toggle the switch to turn ON the eSIM
Step 2. Change your Mobile Data to your new Thailand eSIM
iOS
Settings > Mobile > Mobile Data > select your new Thailand eSIM
Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new Thailand eSIM
Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new Thailand eSIM
Step 3. Check your Data Roaming is turned ON
iOS
Settings > Mobile > under SIMs go to your new Thailand eSIM > check 'Data Roaming' is switched ON
Android
Settings > Connections > Mobile networks > check Data Roaming is switched ON
Pixel
Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your Thailand eSIM
Step 4. Check your APN settings the following:
APN Name: internetAPN Username: (Leave Blank)APN Password: (Leave Blank)iOS
Settings > Mobile > select your new Thailand eSIM > Mobile Data Network > APN details will be listed
Android
Settings > Connections > Mobile networks > Access Point Names
Pixel
Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)
Please allow up to 30 mins for the eSIM to properly connect to the network.
What will my phone number be?
Your local Thai phone number is generated once the eSIM is active, which will be once the eSIM is installed, and you have arrived and connected to the local network in Thailand. You will receive a text message from AIS with your local Thai phone number.
Can I get my phone number earlier?
If you would like to know the phone number for your Thailand AIS eSIM before your activation date, you can email us to request your phone number, which we will promptly forward to you.
How do I check My Data Balance?
To check your data balance, simply dial *121#. You'll receive a prompt displaying the amount of data you've used so far. Otherwise, we usually recommend using your device settings to check your data balance for the Thailand eSIM. Depending on your device type, please use the following steps:
iOS
Settings > Mobile > under Mobile Data for your [Thailand eSIM name] > Current Period
Android
Settings > Connections > Data usage or Mobile data usage
Pixel
Settings > Network & internet > Mobile network or Data usage
Can I recharge my eSIM?
The Thailand eSIM is designed as a single-use eSIM and cannot be recharged or extended once it has been activated. If you need to extend your data connectivity beyond the initial duration, you will need to purchase a new eSIM for the desired duration.
Which countries does this eSIM work in?
The Thailand AIS eSIM Card is specifically designed for use in Thailand. It provides high-speed data connectivity within Thailand, allowing travelers to stay connected while visiting the country.
If you plan to travel to other countries, you may need to purchase a separate eSIM card or make alternative arrangements for connectivity in those destinations.
How do my family and friends call and message me?
Your family and friends can call and message you on your Thai phone number with the prefix +66. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)
Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.
What happens if I am travelling for longer than the Service Days I purchased?
If you are travelling for longer than the duration covered by the Thailand eSIM, you will need to purchase another eSIM for the additional days you need. This allows you to continue enjoying high-speed data connectivity during your extended stay in Thailand.
If I have trouble with eSIM while I'm overseas, what should I do?
1. Self-service: Visit www.globalstarlink.com.au/pages/faq.
2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
3. Email us: If the situation occurs outside of our working hours, please email us immediately at [email protected]. We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
- Order Number (or SIM number)
- Your current location
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue.
No Calls and Texts (Data only eSIM)
Hotspot/Tethering allowed
What do I need to do before I depart?
Before you depart, please make sure you have:
Step 1. Checked your device's eSIM compatibility
Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.
Step 2. Checked your device is unlocked
Step 3. Registered your Arrival Date via our website here.
How do I register my Arrival Date?
To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours to receive the confirmation email.
What if I'm not sure about my Arrival Date?
You can register your travel dates later for your eSIM. To ensure a seamless activation experience, we recommend registering at least three business days before your trip.
What if my Arrival Date changes?
Once the eSIM QR code is generated, it is valid for 30 days. If you are traveling within 30 days, no changes need to be made to your activation date. If you are traveling outside of 30 days, please email us at [email protected] for further assistance.
How do I find my Order Number?
Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.
Please see below for an example for each Marketplace:
eBay: 12-34567-89123
Global Starlink: #INV1234GS
Amazon: 503-1234567-1234567
Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.
How do I activate this eSIM?
To Activate your eSIM, please use the following step:
Step 1. Go to device settings and scan the QR code to install your eSIM
iOS
Settings > Mobile > under SIMs, select add eSIM > scan the QR code or enter the activation code manually
Android
Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code or enter the activation code manually
Pixel
Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'
Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, CSL/1010, etc.
What do I do once I have arrived in Vietnam?
Once you have arrived in Vietnam, please use the following steps:
Step 1. Turn your eSIM ‘ON’
iOS
Settings > Mobile > under SIMs go to your new Vietnam eSIM > toggle the switch for 'Turn on this Line' to ON
Android
Settings > Connections > SIM card manager > go to your new Vietnam eSIM > toggle the switch to turn ON the eSIM
Pixel
Settings > Network & internet > Mobile network > go to your new Vietnam > toggle the switch to turn ON the eSIM
Step 2. Change your Mobile Data to your new Vietnam eSIM
iOS
Settings > Mobile > Mobile Data > select your new Vietnam eSIM
Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new Vietnam eSIM
Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new Vietnam eSIM
Step 3. Check your Data Roaming is turned ON
iOS
Settings > Mobile > under SIMs go to your new Vietnam eSIM > check 'Data Roaming' is switched ON
Android
Settings > Connections > Mobile networks > check Data Roaming is switched ON
Pixel
Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your Vietnam eSIM
Step 4. Check your APN settings the following:
APN Name: v-internet
APN Username: (Leave Blank)
APN Password: (Leave Blank)
iOS
Settings > Mobile > select your new Vietnam eSIM > Mobile Data Network > APN details will be listed
Android
Settings > Connections > Mobile networks > Access Point Names
Pixel
Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)
Please allow up to 30 mins for the eSIM to properly connect to the network.
What will my phone number be?
Unfortunately as the Vietnam eSIM is a data-only eSIM, it doesn't come with a traditional phone number for voice calls or SMS. Instead, it provides high-speed data connectivity for browsing the web, using apps, and staying connected online while you're in Vietnam.
How do I check My Data Balance?
We usually recommend using your device settings to check your data balance for the Vietnam eSIM. Unfortunately, aside from this method, there are no other ways to check your data balance. Depending on your device type, please use the following steps:
iOS
Settings > Mobile > under Mobile Data for your [Vietnam eSIM name] > Current Period
Android
Settings > Connections > Data usage or Mobile data usage
Pixel
Settings > Network & internet > Mobile network or Data usage
Can I recharge my eSIM?
The Vietnam eSIM is designed as a single-use eSIM and cannot be recharged or extended once it has been activated. If you need to extend your data connectivity beyond the initial duration, you will need to purchase a new eSIM for the desired duration.
Which countries does this eSIM work in?
The Vietnam eSIM Card is specifically designed for use in Vietnam. It provides high-speed data connectivity within Vietnam, allowing travelers to stay connected while visiting the country.
If you plan to travel to other countries, you may need to purchase a separate eSIM card or make alternative arrangements for connectivity in those destinations.
How do my family and friends call and message me?
Since the Vietnam eSIM is a data-only eSIM, your family and friends won't be able to call or text you using a traditional phone number. Instead, they can communicate with you through internet-based messaging apps, such as WhatsApp, Facebook Messenger, or email. You can share your contact details or preferred messaging app username with them to stay in touch during your time in Vietnam.
What happens if I am traveling for longer than the Service Days I purchased?
If you are travelling for longer than the duration covered by the Vietnam eSIM, you will need to purchase another eSIM for the additional days you need. This allows you to continue enjoying high-speed data connectivity during your extended stay in Vietnam.
, select "Technical support," then "Mobile phone." (Call hours: 08:00 – 21:00 Monday to Friday, and 08:00 – 20:00 Saturday and Sunday UK local time.)
To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours.
What if I'm not sure about my Arrival Date?
If you're not sure when you'll be traveling, you can register your dates later.
It's best to do this at least one day before you travel to ensure a smooth activation process.
What if my Arrival Date changes?
The eSIM QR code is valid for the timeframe specified in your confirmation email. If you are traveling within this timeframe, no changes need to be made to your activation date. If you are traveling outside of this timeframe, please email us at [email protected] for further assistance.
How do I find my Order Number?
Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.
Please see below for an example for each Marketplace:
eBay: 12-34567-89123
Global Starlink: #INV1234GS
Amazon: 503-1234567-1234567
Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.
How do I activate this eSIM?
To Activate your eSIM, please use the following step:
Step 1. Go to device settings and scan the QR code to install your QR code
iOS
Settings > Mobile > under SIMs, select add eSIM > scan the QR code
Android
Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code
Pixel
Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'
Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.
What do I do once I have arrived in Europe?
Once you have arrived in Europe, please use the following steps:
Step 1. Turn your eSIM ‘ON’
iOS
Settings > Mobile > under SIMs go to your new Europe eSIM > toggle the switch for 'Turn on this Line' to ON
Android
Settings > Connections > SIM card manager > go to your new Europe eSIM > toggle the switch to turn ON the eSIM
Pixel
Settings > Network & internet > Mobile network > go to your new Europe > toggle the switch to turn ON the eSIM
Step 2. Change your Mobile Data to your new Europe eSIM
iOS
Settings > Mobile > Mobile Data > select your new Europe eSIM
Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new Europe eSIM
Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new Europe eSIM
Step 3. Check your Data Roaming is turned ON
iOS
Settings > Mobile > under SIMs go to your new Europe eSIM > check 'Data Roaming' is switched ON
Android
Settings > Connections > Mobile networks > check Data Roaming is switched ON
Pixel
Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your Europe eSIM
Step 4. Check your APN settings the following:
APN Name: mmsbouygtel.com
APN Username: (Leave Blank)
APN Password: (Leave Blank)
iOS
Settings > Mobile > select your new Europe eSIM > Mobile Data Network > APN details will be listed
Android
Settings > Connections > Mobile networks > Access Point Names
Pixel
Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)
Please allow up to 30 mins for the eSIM to properly connect to the network.
What is my new phone number and can I find it before I travel?
Your new phone number is a French number and will be sent to you in a welcome message once you’ve arrived at your destination and your eSIM is active. To receive calls while overseas, ensure the caller uses the French country code (+33) followed by your number.
Please note you cannot find out your phone number until the eSIM is activated.
How do I check My Data Balance?
You will receive automated text updates showing the percentage of your data used. Additionally, you can monitor your data balance through the Bouygues app or website. To use the app or website, you'll need to register with your phone number and provide identification.
Can I recharge my eSIM?
Yes, you can recharge your eSIM if you run out of data. Additional data can be purchased through the Bouygues app or website once you are registered. Simply log in with your phone number and follow the steps to top up your data.
Which countries does this eSIM work in?
EU countries (Calls & Data): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Estonia, Finland (including Åland Islands), France, Germany, Greece (including Corfu, Crete, Cyclades, and Rhodes Island), Hungary, Ireland, Italy (including Sardinia and Sicily), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Azores and Madeira), Romania, Slovakia, Slovenia, Spain (including Balearic Islands and Canary Islands), and Sweden.
Non-EU countries (Calls & Data): Andorra, Iceland, Liechtenstein, Norway, United Kingdom (including England, Scotland, Wales, Northern Ireland, Isle of Man, Isle of Wight, Gibraltar, Guernsey, and Jersey), and Vatican City.
How do my family and friends call and message me?
Your family and friends can call and message you on your French phone number with the prefix +33. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)
Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.
How do I make calls/texts?
Within France: Simply dial any French mobile or landline number without the need for additional prefix code.
Outside of France: To make calls or send texts to any number, you will need to use the country code (e.g., +44 for the UK, +49 for Germany). Calls to other countries may be covered by the included international credit or minutes, depending on your plan. Be sure to check your available international minutes.
What happens if I am travelling for longer than the Service Days I purchased?
If you are travelling beyond the service days you purchased, your eSIM will no longer be active once the service period ends. To continue using the eSIM, you will need to recharge or purchase a new plan. You can recharge through the Bouygues app or website, once registered, to extend your service.
If I have trouble with the eSIM while I'm overseas, what should I do?
If you experience issues with our SIM card while overseas, we will make every effort to assist you:
1. Self-service: Visit www.globalstarlink.com.au/pages/faq.
2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
3. Email us: If the situation occurs outside of our working hours, please email us immediately at [email protected]. We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
- Order Number (or SIM number)
- Your current location
- Your Spanish phone number received in the welcome message
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue.
If you bought a physical SIM card, we advise you to insert it in your device only when arrived at destination as it might activate in your home country and start deducing your credit validity period.
Is my device compatible to use this Orange France SIM Card?
Orange France SIMs can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.
How do I activate this Orange France SIM Card?
To activate your Orange France SIM Card, insert the SIM card into your device and turn on data roaming. The SIM will connect to a network, starting your 14 days of service. This SIM will activate in any of the included 47 roaming countries, so please only insert it when you are ready to use it.
Please note, you will need to have both MOBILE DATA and DATA ROAMINGENABLED/TURNED ON on your mobile phone to use the service.
How do I turn on Mobile Data?
iOS
Settings > Mobile > Mobile Data > select your new Orange France SIM Card
Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new Orange France SIM Card
Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new Orange France SIM Card
How do I turn on Data Roaming?
iOS
Settings > Mobile > under SIMs go to your new Orange France SIM Card > check 'Data Roaming' is switched ON
Android
Settings > Connections > Mobile networks > check Data Roaming is switched ON
Pixel
Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your new Orange France SIM Card
What is the Data APN Settings for this SIM card?
Default APN settings are automatically set on most recent smartphone models after inserting the SIM card.
To manually set up APN settings, use the following configuration:
APN Name: Orange (This is for Android devices only and can be set to anything)
APN: orange
Username: (Leave Blank)
Password: (Leave Blank)
What will my new phone number be?
Orange France SIM cards come with a French phone number. After inserting your Orange France SIM card, you will receive a welcome message with your new phone number. Alternatively, you can dial *144# to find out.
Please note: You cannot find out your phone number until the SIM card is activated.
How do I check my Orange France call and data balance?
Once registered you can log in here: https://travel.orange.com/en/login to check your balance, view your usage history, and recharge your data by logging into your Orange France account at any time.
You can also manage your mobile account by downloading the Orange France app from your app store. To download the Orange France app, you'll need to change your app store location to Europe to enable the download.
Alternatively, you can also dial *123# which will provide you with information about your remaining calls and data balance.
Can I recharge my Orange France SIM card?
Yes, you'll need to registered Orange France account via website or download the Orange France app (detail instructions provided above) to recharge your Orange France SIM card.
How many times/during what period can I top up my SIM?
You can top up your SIM/eSIM online on our travel.orange.com website with no limit.
How do I make calls/texts?
Within France: Simply dial any French mobile or landline number without the need for additional prefix code.
Outside France: + (Country Code) (Area Code) (Number)
For example, Dial +39 01 234 5678 (to call an Italian number from France)
Please note:
1. Only standard mobile and landline numbers are included in your travel SIM plan.
2. Press and hold '0' on the dial pad to get the '+' sign.
Can I make calls to Australia using this SIM card?
The Orange France SIM does include international calling to countries outside of the EU, however the minutes are limited to what is included in the plan purchased (e.g. 30mins or 120mins). We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.
How do my family and friends call and message me?
Your family and friends can call and message you on your Orange France phone number with the prefix +33. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)
Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.
Can I use my phone as a hotspot or tethering device?
Yes, however, hotspot / data tethering are only available in the EU countries and UK.
Which network carriers does this SIM connect to in different countries?
In France, the Orange France SIMs use their own network infrastructure.
When you are outside of France, Orange France partners with different service providers in the roaming countries. Typically, the SIM will automatically connect to the best available network according to your location. In some cases, if you feel you are not getting the best network coverage, you may also try to manually select the available network in your phone settings.
Unfortunately, we do not have a list of service providers that Orange France is partnering with in each country. If you require a specific network service provider in a particular country, you may want to explore our other Europe travel SIMs.
What happens if I am travelling for longer than 14 Days?
You can recharge your Orange France SIM via your Orange account. Register your Orange account on the website or download the Orange France App to recharge after 14 days. (
Alternatively, we recommend purchasing multiple SIMs before you travel. Simply insert the SIM when needed. (Please note that your phone number changes when activating new SIMs.)
My SIM card has expired, is it possible to reactivate it?
Several reasons can cause your SIM card or your eSIM to expire:
You have used all your credit or the validity date of the plan has expired : you can recharge your SIM here https://travel.orange.com/en/top-up/ by choosing the offer that fits your needs.
You have not registered your SIM card within 14 days : it cannot be reactivated due to French law. You need to buy a new SIM card or eSIM.
You have not used your SIM for more than 6 months after the end of validity of the last plan : it cannot be reactivated. You need to buy a new SIM card or eSIM.
If I have trouble with the SIM while I'm overseas, what should I do?
If you experience issues with our SIM card while overseas, we will make every effort to assist you:
Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
Email us: If the situation occurs outside of our working hours, please email us immediately at . We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
- Order Number (or SIM number)
- Your current location
- Your French phone number received in the welcome message
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue.
4. Contact Orange France customer service: The best way to get in touch with Orange France is by calling:
3900 which is free from any Orange France SIM card (available 24/7).
+33 9 69 36 39 00 from any other phone
Alternatively, you can use the Live Chat function to chat with Orange France customer service: Go to , and click on "Support".
The Movistar SIM Card is easy to activate. Please register your Arrival Date here: https://www.globalstarlink.com.au/pages/activate. Once completed, your request will be processed within 24 hours. You will receive a confirmation email once we have completed the request. Your 28 days of service will commence from the Arrival Date provided.
In order to activate your SIM card, we require passport information to complete the activation (Given Name(s), Last Name, Nationality, Passport Number, Date of Birth and Gender (no passport photos are required)).
* Disclaimer: All personal information collected during the SIM card registration process is solely for the purpose of complying with legal requirements and ensuring proper identification. We are committed to safeguarding your privacy, and we assure you that your information will not be used, kept, or stored for any other purpose.
Is my device compatible to use this Movistar SIM Card?
Movistar SIM Cards can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.
How do I activate this Movistar SIM Card?
After you have completed your activation request you will receive a confirmation email that your activation request has been processed. Please note we usually activate your SIM card 1 day prior to the arrival date set for the activation request.
Once you have arrived at your destination, insert the SIM card into your device and dial 22661 to complete the plan activation. Once the automated message in Spanish is complete, you can end the call (this is free from your Movistar SIM card).
DO NOT throw away the SIM Card. You need the PIN & PUK code on the actual SIM Card every time you restart your phone. We highly recommend you take a photo of the physical SIM Card.
Please note, you will need to have both MOBILE DATA and DATA ROAMINGENABLED/TURNED ON on your mobile phone to use the service.
How do I turn on Mobile Data?
iOS
Settings > Mobile > Mobile Data > select your new Movistar SIM Card
Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new Movistar SIM Card
Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new Movistar SIM Card
How do I turn on Data Roaming?
iOS
Settings > Mobile > under SIMs go to your new Movistar SIM Card > check 'Data Roaming' is switched ON
Android
Settings > Connections > Mobile networks > check Data Roaming is switched ON
Pixel
Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your new Movistar SIM Card
How do I find my SIM Card Number?
You can find the 13 digits SIM Card number starting with 893407 on the back of your Movistar SIM Card under the barcode.
What is the Data APN Settings for this SIM card?
Default APN settings are automatically set on most recent smartphone models after inserting the SIM card.
To manually set up APN settings, use the following configuration:
APN Name: Movistar ES (This is for Android devices only and can be set to anything)
APN: movistar.es
Username: MOVISTAR
Password: MOVISTAR
What will my new phone number be?
Your Movistar SIM Card come with a Spanish phone number. Upon arrival, once your SIM is connected to the network, you will receive a welcome message from 1004 with your new phone number.
Please note: You cannot find out your phone number until the SIM card is activated.
How do I check my Movistar call and data balance?
To avoid unnecessary balance deductions, we recommend that you use the data usage history feature on your mobile phone to check your data usage, as the Movistar data balance inquiry service via dialling code incurs a fee.
iOS
Settings > Mobile > Scroll to find Current Period Roaming
Can I recharge my SIM card?
Please note that the Movistar Travel SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs.
How do I make calls/texts?
Within Spain: Simply dial any Spanish mobile or landline number without the need for additional prefix code.
Outside Spain: + (Country Code) (Area Code) (Number)
For example, Dial +39 01 234 5678 (to call an Italian number from France)
Please note:
1. Only standard mobile and landline numbers are included in your travel SIM plan.
2. Press and hold '0' on the dial pad to get the '+' sign.
Can I make calls to Australia using this SIM card?
Unfortunately, the Movistar SIM Card does not include international calling to countries outside of the EU. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.
How do my family and friends call and message me?
Your family and friends can call and message you on your Spanish phone number with the prefix +34. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)
Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.
Can I use my phone as a hotspot or tethering device?
Yes, however, hotspot / data tethering are only available in the 30 EU countries and UK countries.
Which network carriers does this SIM connect to in different countries?
In Spain, Movistar SIM Cards use their own network infrastructure.
When you are outside of the Spain, Movistar Spain partners with different service providers in the roaming countries. Typically, the SIM will automatically connect to the best available network according to your location. In some cases, if you feel you are not getting the best network coverage, you may also try to manually select the available network in your phone settings.
Unfortunately, we do not have a list of service providers that Movistar is partnering with in each country. If you require a specific network service provider in a particular country, you may want to explore our other Europe travel SIMs.
What happens if I am travelling for longer than 28 Days?
Please note that the Movistar SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs. (Please note that your phone number changes when activating new SIMs.)
If I have trouble with the SIM while I'm overseas, what should I do?
If you experience issues with our SIM card while overseas, we will make every effort to assist you:
1. Self-service: Visit .
2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
3. Email us: If the situation occurs outside of our working hours, please email us immediately at . We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
- Order Number (or SIM number)
- Your current location
- Your Spanish phone number received in the welcome message
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue.
4. Contact Movistar customer service: The best way to get in touch with Movistar is calling 1004. It's free from any Movistar phone. Please note however, Movistar Customer Service line primarily operates in Spanish. While some representatives may have limited proficiency in English, it's generally advisable to seek assistance from a Spanish-speaking individual or to use translation services if you're not fluent in Spanish.
Calls & Texts: Unlimited* Calls and SMS within UK & EU; Outside of the UK and EU network coverage countries, you can make calls back to the UK
Phone Number: UK phone number
Coverage: 71 countries
Compatibility: Unlocked SIM compatible devices
Hotspot/Tethering: Yes (within the UK and EU only)
Network: Three Network
Recharges: Yes
ID Requirement: None
Delivery: Australia Post
Validity: 30 Days
When to install: Upon arrival at your destination
Activation: Self-activation
What else is included
Genuine Three UK SIM card and Plan
Network covers 99% of the UK outdoor population
Free Roaming to 71 countries
Can receive calls from Australia. Calls to Australia not included. We recommend you using a web-based app like WhatsApp.
Roaming Countries
EU countries (Calls & Data): Aland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, the Netherlands, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden.
Outside EU (Data Only, except UK): UK, Iceland, Liechtenstein, Norway, Switzerland, Vatican, Australia, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Hong Kong, Indonesia, Israel, Macau, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, Singapore, Sri Lanka, Uruguay, The US Virgin Islands, The USA, Vietnam.
FAQ
What's included?
Genuine Orange Spain eSIM and Plan
100GB/60GB High Speed Data in Spain; Unlimited 128Kbps Data
Vodafone Spain FAQ
Source: Global Starlink website
What do I need to do before I depart?
The Vodafone Spain SIM Card is easy to activate. Please register your Arrival Date here: . Once completed, your request will be processed within 24 hours. You will receive a confirmation email once we have completed the request. Your 28 days of service will commence from the Arrival Date provided.
In order to activate your SIM card, we require passport information to complete the activation (Given Name(s), Last Name, Nationality, Passport Number, Date of Birth and Gender (no passport photos are required)).
* Disclaimer: All personal information collected during the SIM card registration process is solely for the purpose of complying with legal requirements and ensuring proper identification. We are committed to safeguarding your privacy, and we assure you that your information will not be used, kept, or stored for any other purpose.
22GB/30GB High Speed Roaming Data; Unlimited 128Kbps Data
Calls & Texts: 50mins calls within the EU (22GB Option) or 100 mins calls within the EU (30GB Option), No SMS included
Hotspot/Tethering allowed
Spanish Phone Number
What do I need to do before I depart?
Before you depart, please make sure you have:
Step 1. Checked your device's eSIM compatibility
Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.
Step 2. Checked your device is unlocked
Step 3. Registered your Arrival Date via our website here.
How do I register my Arrival Date?
To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours.
What if I'm not sure about my Arrival Date?
If you're not sure when you'll be traveling, you can register your dates later.
It's best to do this at least three days before you travel to ensure a smooth activation process.
What if my Arrival Date changes?
Your Orange Spain QR code is generated between 07:00 and 00:00 UTC+2/CET (Central European Time) on your provided Arrival Date. Should you wish to change your Activation Date after your request has been processed, please contact us at least 3 days prior to your current date, so we can change the commencement date of your service. Please note we cannot change the time of activation, only the date. Please email us at [email protected] for further assistance.
How do I find my Order Number?
Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.
Please see below for an example for each Marketplace:
eBay: 12-34567-89123
Global Starlink: #INV1234GS
Amazon: 503-1234567-1234567
Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.
How do I activate this eSIM?
To Activate your eSIM, please use the following step:
Step 1. Go to device settings and scan the QR code to install your QR code
iOS
Settings > Mobile > under SIMs, select add eSIM > scan the QR code or enter the activation code manually
Android
Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code or enter the activation code manually
Pixel
Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'
Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.
What do I do once I have arrived in Europe?
Once you have arrived in Europe, please use the following steps:
Step 1. Turn your eSIM ‘ON’
iOS
Settings > Mobile > under SIMs go to your new Europe eSIM > toggle the switch for 'Turn on this Line' to ON
Android
Settings > Connections > SIM card manager > go to your new Europe eSIM > toggle the switch to turn ON the eSIM
Pixel
Settings > Network & internet > Mobile network > go to your new Europe eSIM > toggle the switch to turn ON the eSIM
Step 2. Change your Mobile Data to your new Europe eSIM
iOS
Settings > Mobile > Mobile Data > select your new Europe eSIM
Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new Europe eSIM
Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new Europe eSIM
Step 3. Change your Default Voice Line/Calls to your new Europe eSIM
iOS
Settings > Mobile > Default Voice Line > select your new Europe eSIM
Android
Settings > Connections > SIM Card manager > tap Calls > select your new Europe eSIM
Pixel
Settings > Network & internet > Mobile network > tap Calls > select your new Europe eSIM
Step 4. Check your Data Roaming is turned ON
iOS
Settings > Mobile > under SIMs go to your new Europe eSIM > check 'Data Roaming' is switched ON
Android
Settings > Connections > Mobile networks > check Data Roaming is switched ON
Pixel
Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your China eSIM
Step 4. Check your APN settings the following:
APN Name: orangeworldAPN Username: orangeAPN Password: orangeiOS
Settings > Mobile > select your new Europe eSIM > Mobile Data Network > APN details will be listed
Android
Settings > Connections > Mobile networks > Access Point Names
Pixel
Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)
Please allow up to 30 mins for the eSIM to properly connect to the Orange Spain (or Roaming) network.
What will my phone number be?
The Spanish phone number for your Orange Spain eSIM is included with your QR code. You can find this on the same PDF attachment, to the right of your QR code under the title: Tu número móvil.
To make calls to a European country outside of Spain, you will need to use their country code at the front of the phone number you are trying to call. To receive calls from outside of Spain, the caller will need to use the Spanish country code +34 in front of your phone number.
How do I check My Data Balance?
To check the balance of your Orange Spain eSIM data usage, please dial *111# and reply with option 1. Saldo y consumo.
Alternatively, you can use your device settings to check your data balance. Depending on your device type, please use the following steps:
iOS
Settings > Mobile > under Mobile Data for your [Orange Spain eSIM name] > Current Period or Current Roaming Period (for usage outside of Spain)
Android
Settings > Connections > Data usage or Mobile data usage
Pixel
Settings > Network & internet > Mobile network or Data usage
Can I recharge my eSIM?
The Orange Spain eSIM is designed as a single-use eSIM and cannot be recharged or extended once it has been activated. If you need to extend your data connectivity beyond the initial duration, you will need to purchase a new eSIM for the desired duration.
Which countries does this eSIM work in?
The Orange Spain eSIM Card is specifically designed for use in Europe. It provides high-speed data connectivity within Europe, allowing travelers to stay connected while visiting different countries. Please see the specific product listing for list of countries included for your specific plan.
If you plan to travel to other countries, you may need to purchase a separate eSIM card or make alternative arrangements for connectivity in those destinations
How do my family and friends call and message me?
With the Orange Spain eSIM, you can stay connected with your loved ones across Europe & the world. They can simply call or text your Spanish phone number as usual (including the country code of +34 in front of your Spanish phone number). However, it's important to note that depending on their service provider, they may incur additional fees for international calls or texts. Encourage them to check their service plan to understand any potential charges.
Additionally, they can also reach you through internet-based messaging apps like WhatsApp, Facebook Messenger, or email, ensuring seamless communication regardless of distance. Feel free to share your contact details or preferred messaging app username to keep the conversation going while you're traveling
What happens if I am travelling for longer than the Service Days I purchased?
If you are travelling for longer than the duration covered by the Orange Spain eSIM, you will need to purchase another eSIM for the additional days you need. This allows you to continue enjoying high-speed data connectivity during your extended stay in Europe.
If I have trouble with eSIM while I'm overseas, what should I do?
1. Self-service: Visit www.globalstarlink.com.au/pages/faq.
2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
3. Email us: If the situation occurs outside of our working hours, please email us immediately at [email protected]. We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
- Order Number (or SIM number)
- Your current location
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue
Hotspot/tethering allowed (within the UK and EU only)
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown.
You may also check the balance of your prepaid SIM for free by using “Mi Movistar” App at any time (registration required). To download the "Mi Movistar" app, you'll need to change your app store location to Europe to enable the download.
Call 2266 toll-free (Select Menu Option 1). Each balance enquiry will cost €0.18.
Is my device compatible to use this Vodafone Spain SIM Card?
Vodafone Spain SIM Cards can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.
How do I activate this Vodafone Spain SIM Card?
After you have completed your activation request you will receive a confirmation email that your activation request has been processed. Please note we usually activate your SIM card 1 day prior to the arrival date set for the activation request.
DO NOT throw away the SIM Card. You need the PIN code on the actual SIM Card every time you restart your phone. We highly recommend you take a photo of the physical SIM Card.
Please note, you will need to have both MOBILE DATA and DATA ROAMINGENABLED/TURNED ON on your mobile phone to use the service.
How do I turn on Mobile Data?
iOS
Settings > Mobile > Mobile Data > select your new Vodafone Spain SIM Card
Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new Vodafone Spain SIM Card
Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new Vodafone Spain SIM Card
How do I turn on Data Roaming?
iOS
Settings > Mobile > under SIMs go to your new Vodafone Spain SIM Card > check 'Data Roaming' is switched ON
Android
Settings > Connections > Mobile networks > check Data Roaming is switched ON
Pixel
Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your new Vodafone Spain SIM Card
How do I find my SIM Card Number?
You can find the 17 digits SIM Card number starting with 3456 on the back of your Vodafone Spain SIM Card under the barcode.
What is the Data APN Settings for this SIM card?
Default APN settings are automatically set on most recent smartphone models after inserting the SIM card.
To manually set up APN settings, use the following configuration:
APN Name: Vodafone Internet (This is for Android devices only and can be set to anything)
APN: airtelnet.es
Username: wap@wap
Password: wap125
What will my new phone number be?
Your Vodafone Spain SIM Card come with a Spanish phone number. Upon arrival, once your SIM is connected to the network, you will receive a welcome message from Vodafone with your new phone number. If you do not receive the welcome message, dial *138# from your mobile to receive your number via SMS.
Please note: You cannot find out your phone number until the SIM card is activated.
How do I check my Vodafone Spain call and data balance?
To avoid unnecessary balance deductions, we recommend that you use the data usage history feature on your mobile phone to check your data usage.
iOS
Settings > Mobile > Scroll to find Current Period Roaming
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown.
2. You may also check the balance of your prepaid SIM for free by using “Mi Vodafone” App at any time (registration required). To download the "Mi Vodafone" app, you'll need to change your app store location to Europe to enable the download.3. Call 22189 or dial any of the numbers below:Check Current Plan: *555*1#
Check Prepaid Expiry Date: *555*3#
Check Remaining Data & Call Balance: *555*4#
Can I recharge my SIM card?
Please note that the Vodafone Spain Travel SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs.
How do I make calls/texts?
Within Spain: Simply dial any Spanish mobile or landline number without the need for additional prefix code.
Outside Spain: + (Country Code) (Area Code) (Number)
For example, Dial +39 01 234 5678 (to call an Italian number from France)
Please note:
1. Only standard mobile and landline numbers are included in your travel SIM plan.
2. Press and hold '0' on the dial pad to get the '+' sign.
Can I make calls to Australia using this SIM card?
Unfortunately, the Vodafone Spain SIM Card does not include international calling to countries outside of Spain or Romania. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.
How do my family and friends call and message me?
Your family and friends can call and message you on your Spanish phone number with the prefix +34. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)
Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.
Can I use my phone as a hotspot or tethering device?
Yes, however, hotspot / data tethering are only available in the 37 EU countries and UK countries.
Which network carriers does this SIM connect to in different countries?
In Spain, Vodafone Spain SIM Cards use their own network infrastructure.
When you are outside of the Spain, Vodafone Spain partners with different service providers in the roaming countries. Typically, the SIM will automatically connect to the best available network according to your location. In some cases, if you feel you are not getting the best network coverage, you may also try to manually select the available network in your phone settings.
Unfortunately, we do not have a list of service providers that Vodafone Spain is partnering with in each country. If you require a specific network service provider in a particular country, you may want to explore our other Europe travel SIMs.
What happens if I am travelling for longer than 28 Days?
Please note that the Vodafone Spain SIM card you purchased is for single-use only and cannot be recharged. If your travel duration is longer than 28 days, we recommend purchasing multiple SIM cards and selecting different activation dates to suit your needs. (Please note that your phone number changes when activating new SIMs.)
If I have trouble with the SIM while I'm overseas, what should I do?
If you experience issues with our SIM card while overseas, we will make every effort to assist you:
1. Self-service: Visit www.globalstarlink.com.au/pages/faq.
2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)
3. Email us: If the situation occurs outside of our working hours, please email us immediately at [email protected]. We will start processing your request when we are back online the next day.
To expedite the process, please include the following information in your email for us to investigate further:
- Order Number (or SIM number)
- Your current location
- Your Spanish phone number received in the welcome message
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue.
4. Contact Vodafone Spain customer service: The best way to get in touch with Vodafone Spain is calling 123. It's free from any Vodafone Spain phone. Please note however, Vodafone Spain Customer Service line primarily operates in Spanish. While some representatives may have limited proficiency in English, it's generally advisable to seek assistance from a Spanish-speaking individual or to use translation services if you're not fluent in Spanish.
The physical Traveller SIM is designed for travellers and is available for purchase in our online store.
How can I activate my Prepaid Traveller SIM?
You will be able to set up and activate this plan with ease via My Optus app after you pass through the Australian Customs.
You will need:
A WiFi connection to download My Optus app, if you do not already have it installed;
An Optus Prepaid traveller SIM (physical or eSIM);
What happens after my first recharge?
Your following recharges will revert to the standard inclusions of the Flex Plus plan.
The $35 Flex Plus plan recharge gives you 40GB on the 2nd and 3rd recharges, and 20GB thereafter and $45 Flex Plus plan recharges provide 60GB on the 2nd and 3rd recharges, and 30GB thereafter. For more details, visit optus.com.au/prepaid/recharges.
Can I access the 5G network on Optus Flex Plus?
Yes, all Optus Flex Plus recharge options provide access to the 4G and 5G network (subject to speed caps). You’ll need a 5G compatible device and 5G coverage to access 5G which is only available in selected areas (exc. NT) – for coverage details see .
And if you don't use it, you won't lose it. Recharge before expiry or turn on AutoRecharge to rollover up to 200GB. Plus, enjoy the freedom to tweak and manage your plan and tune into great value add-ons anytime.
What will speed caps mean for my experience while using Optus Flex Plus?
All of our network speed caps are great for day to day usage of your mobile devices including video streaming, video calling, web browsing, social media, email and messaging. If you are downloading or transferring large files (such as movie or gaming files), it may take longer than it would at uncapped speeds. It’s important to note that the speed cap is the maximum speed you may get access to. Your actual network speed may be slower and will vary depending on various factors including your device, location and source of download.
Data tips & tricks
Adjust your device settings
Keep your operating system up to date
Set device and app updates to run on WiFi only
Limit push content & noyification
Limit push notifications from email and other apps
Adjust upload/download settings
Set downloads, syncs and photo/file backups to run on WiFi only
Keep file sizes small when sharing or backing them up
Manage streaming options
Switch music and video streaming from high definition to standard definition
Flex Plus. Prepaid your way
Great value flexible plans
Get the most out of your plan by choosing what suits you. All with enough data to suit any appetite plus flexibility and unlimited standard national talk and text.
Rollover up to 200GB data
Carry over unused data to your next recharge with automatic rollover up to 200GB when you recharge before expiry or have an active AutoRecharge.
Our best network yet
Stream, browse online and more by taking advantage of the Optus Network with Flex Plus. All on the 4G and 5G Optus Network. Speed caps apply.
📲
Recharge online or using the My Optus app.
Roaming
Heading overseas? We've got great roaming Add-ons with great rates.
Frequently asked questions
What is Optus Flex Plus?
Want great value Prepaid plans? Connect to Optus Flex Plus today and unlock data benefits on your first 3 recharges, like on our $35 Flex Plus plan, you'll get 40GB for 28 days. New services only. T&Cs apply.
And if you don't use it, you won't lose it. Recharge before expiry or turn on AutoRecharge to rollover up to 200GB. Plus, enjoy the freedom to tweak and manage your plan and tune into great value add-ons anytime.
Can I acces the 5G network on Optus Flex Plus?
Yes, all Optus Flex Plus recharge options provide access to the 4G and 5G network (subject to speed caps). You’ll need a 5G compatible device and 5G coverage to access 5G which is only available in selected areas (exc. NT) – for coverage details see .
What will speed caps mean for my experience while using Optus Flex Plus?
All of our network speed caps are great for day to day usage of your mobile devices including video streaming, video calling, web browsing, social media, email and messaging. If you are downloading or transferring large files (such as movie or gaming files), it may take longer than it would at uncapped speeds. It’s important to note that the speed cap is the maximum speed you may get access to. Your actual network speed may be slower and will vary depending on various factors including your device, location and source of download.
What is AutoRecharge for Optus Flex Plus?
AutoRecharge is the simple solution for automatically recharging your Optus Flex Plus plan on a regular cycle (on the day of expiry) or when you run low on data. Set and forget with AutoRecharge.
How can I set up my AutoRecharge?
You can set up your AutoRecharge via My Optus app or online when you activate your SIM.
If AutoRecharge is not set up at the time of activation you can set it up at any time via My Optus app.
Managing my account
How can I recharge my Prepaid service?
You can recharge your service the following ways:
using the
going to
Transferring my number to Optus
Can I keep my number when switching to Optus Prepaid?
Yes! Once you get your new SIM you will be able to choose to either keep your number or get a new one.
Head to and have your new Optus Prepaid SIM and some ID handy.
Make sure your details match those provided to your current mobile provider.
T-Mobile Prepaid SIM FAQ
Your T-Mobile eSIM will be sent to your device and activated based on the Activation Date(s) that you provide. You will be able to nominate a date once you receive your SIM, just follow the prompts in the email!
Once your order has been processed, you will receive an email with instructions on how to provide your EID and IMEI number which can be found in your device settings. You will need an internet connection to install and activate your eSIM when you are in the US.
The activation of eSIMs is subject to receipt of both the EID and IMEI numbers. Once we receive these numbers, activation may take up to 24 hours. Please note that this is an estimated timeframe. To reduce delays purchase and nominate the EID and IMEI a few days before landing in the US.
How does activation work?
Your eSIM will be activated on the date that you provide during checkout.
Once you arrive at your destination country, you will get a notification to finish Mobile Set-Up
Follow the prompts for activation
Set the Default line to Primary and Mobile data to Secondary and make sure that Mobile Data Switching is Switched off
Turn on Data Roaming in your settings
Restart your device
What do I do if I don't get a notification to set up my eSIM?
When your activation date comes around and there is still no prompt for you to set up the eSIM, you will just need to scan the QR code provided and it will prompt you to activate.
The QR code is the same for everyone as once you scan it will read the EID and IMEI that you provided us and apply the SIM you purchased.
If you scan the QR code and it doesn't allow you to set up or it says 'already in use' please reach out and confirm with us your activation date, as this means that your SIM is not activated yet.
What do I do if my data isn't working?
If you've just activated your eSIM
If you've just activated your eSIM and you've got a signal, you might need to check a couple of things to get your data working.
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following:
Name: T-Mobile
APN: Fast.t-mobile.com (for LTE devices) or epc.tmobile.com (for non-LTE devices)
User name: Not set
Password: Not set
Restart your phone
If you've been using your eSIM but suddenly your data has stopped working
Check that you have data balance left by dialing #225#
Try turning your device off and on
in the area you are in
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at 📩
Before contacting us, please have the following information ready:
Which SIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Contacting T-Mobile Mobile
If you're having issues with your SIM, you can get in touch with T-Mobile Customer Service. The options to contact them are:
Dial 611 from your phone
Dial 1-800-937-8997 from another phone
How do I find my mobile number?
You can only find out your number after you activate your SIM and your new US mobile number will be texted to you after activation in the US.
How do I check my balance?
Simply dial #932# and it will show you how much data you've used. If you receive any prompt/texts about have zero credit balance, you can ignore this!
How do I recharge?
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs. they will get applied to your account so you will not have to remove the current eSIM.
What's the coverage like?
You can find the coverage map .
How do I make calls/texts?
Unlimited Calls within USA to USA Mobiles and Landline
Unlimited SMS to USA Mobiles
Simply dial the local USA number from your device. You may need to use a state code for landline numbers when calling interstate.
The unlimited local SMS/texts that come with the sim can be used to text US mobiles. The same process still applies for texting in terms of using the country codes as noted above.
The International Talk and Text Feature:
Unlimited calls to Standard Landlines to Australia, New Zealand and other landlines in select countries (Premium numbers not included)
Unlimited texting back to Australia, NZ and 200 other countries.
You can search for the countries and rates via the link . If you just add credit without adding the international talk add-on, then you will be charged at the pay-as-you-go rates which can be expensive.
To add credit for International Mobile calls you can use the following link .
What's Included & Things to know
Add-On Feature Option:
Will my phone be compatible?
This eSIM will work in any unlocked mobile phone that is compatible with the T-mobile network and eSIMs.
All models from the iPhone XS, XR onward, including the iPhone SE 2 (2020).
From the Samsung Galaxy S20, S20+ and S20 Ultra onwards.
From the Samsung Galaxy Fold, Fold 2 and onwards.
From the Samsung Galaxy Note 20 and onwards.
You can view a full list of eSIM-compatible devices .
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
Three UK FAQ
Source:
Questions about Three UK SIM card
How to activate my Pay As You Go SIM?
📱 Plug and Play
FAQ
Source : Sims Direct
How do I find my number?
This SIM is data-only and therefore does not come with a phone number!
When should I install my eSIM?
You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!
When does my eSIM plan start?
Your plan will only start when you land at your destination and connect to a network!
Is it possible to use an eSIM alongside a physical SIM?
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
How do I check my balance?
You can check your balance by looking at your phone settings under data usage.
Apple
Settings > Mobile > Scroll to find Current Period Roaming
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown
How do I recharge?
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
I'm having issues making phone calls or text messages
This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.
We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data you have allocated to you.
Can I hotspot/tether from my phone?
Yep, you can hotspot/tether from your phone.
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
A valid form of identification.
Delete unused apps, photos and other unused media
Set strong passwords and run regular antivirus checks to prevent unauthorised use of your devices/network
If you're going away for an extended period, switch your modem / router and computer off
Limit location services within apps
You can also turn on AutoRecharge by SMS (Text ‘Menu’ to 9999) if you have a saved payment method.
Can I cancel my AutoRecharge anytime?
Yes, you can cancel your AutoRecharge anytime and once your current recharge expires or if you reach a low balance after cancellation you will no longer be automatically charged. Cancelling your AutoRecharge also means you will no longer be able to use data, make calls or send texts when your current recharge expires unless you recharge manually.
We will send you an SMS to verify your number transfer, so please keep your current SIM in your device.
Note: Don’t disconnect your service with your current provider - the number needs to be active at the time of the transfer.
How long does it take to transfer my number?
You can go through the activation process online at any time, however we can only transfer your number during:
Mon-Fri: 8am - 8pm
Sat: 10am - 6pm
If you activate outside these hours, your number will remain active with your existing provider until the next transfer day.
Transfer normally takes 15 minutes but can take up to 4 hours.
Is there a cost to transfer my number?
We don’t charge any fees to transfer your number, but if you cancel a contract with another provider early, they may charge you. Be sure to check with your existing provider as Optus is not liable for fees incurred as a result of you transferring your sevice from another carrier.
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
From the Samsung Galaxy Z Flip and onwards.
Huawei P40, P40 Pro (does not include P40 Pro+) and Mate 40 Pro
Google Pixel 3, 3a, 4 and onwards
Motorola Razr 2019
Oppo Find X3 Pro, Reno 5 A, Reno6 Pro 5G
Unlimited data
Unlimited calls & texts to US numbers
5G data speeds
Works in USA & Hawaii (Does not include Alaska or Canada)
Only insert your SIM card in your device once you have arrived in Europe or your Roam destination to avoid activating your service before the start of your trip. Your 30-day service will commence as soon as you insert the SIM card into your device.
When you insert it in your phone, and you’ll receive a text message telling you your SIM is ready to use. The best thing to do is to register on the Three app, so you can keep an eye on your usage and your spend. The SIM is automatically activated as soon as you make a call, send a text, or use your data.
What is my new phone number and can I find it before I travel?
Your number will be sent to you via text once your SIM has been activated. Unfortunately, there is not way for us to provide your number beforehand.
This is a UK mobile number, so in order to call it, the country code (+44) will need to be added.
For example :Your 3UK number will look something like this - 07123456789 (yes, it will be 11 digits!) For people to reach you on this number, they will need to drop the first zero and dial +447123456789Please note that your number will stay the same (with the same country code prefix!) regardless of which country you are in
How easy is it to set up my Pay As You Go SIM?
Very! You can get going in 3 easy steps:
1. Order your SIM. You can either choose your Data Pack now, or choose later once you’ve ordered your SIM.
2. Download the Three app on the Apple App Store or Google Play Store.
3. Add your Data Pack on the app. Or top up your credit on the app, in your account, or from your browser.
How do I keep my Pay As You Go number active?
To keep your Pay As You Go number active, you must use it for at least one chargeable activity - like making use of existing top-up credit or Data Pack allowance, adding top-up credit, buying a new Data Pack, or making telephone call, sending a text, or using the internet on Three’s mobile network - every 180 days.
What is Data Pack?
A Data Pack lets you exchange your credit for a set amount of data with unlimited minutes and texts. If you use a lot of data, they’re better value than our standard Pay As You Go rates. Data Packs last 1 calendar month and you can change them each month to suit you.
What happens when my Pay As You Go data runs out?
You’ll still get unlimited minutes and texts for the rest of the month, but you’ll be charged our standard rate for any data you use. This will be taken from your existing credit. As you can only buy 1 Data Pack at a time, you'll need to wait for it to expire before you can get a new one.
Are Data Packs like a contract?
No. With a Pay As You Go SIM card on Three, there’s no contract. Data Packs only last a month and there’s no commitment to buy another one. You can go back to using your credit like normal, or buy another Data Pack for the next month. You can even set up auto-renew so you’re always topped up.
What if I need extra data for the rest of the month?
Use the Three app to buy a Data Add-on, or use your credit for data at our standard rate.
What is auto-renew bonus data?
When you set up auto-renew on a Data Pack, you'll get additional bonus data, on us, each month when you auto-renew, which means you can get extra data when you auto-renew on the Three app.
How do I get auto-renew bonus data?
You can activate auto-renew on Three UK app or My3 when you buy a Data Pack. If you already auto-renew and want to get this promotion, it’s easy. First, turn off auto-renew and wait for your Data Pack to expire. Then select a promotional Data Pack and reactivate auto-renew.
What's a Pay As You Go Data SIM?
If you need a Pay As You Go SIM for a mobile device that only uses the internet – i.e. it doesn’t make calls or send texts – like a tablet or a Mobile Broadband hub, then you wouldn’t use a Pay As You Go phone SIM like the ones shown above, you’d need a Pay As You Go Data Only SIM. Take a look at our range of Pay As You Go Data SIM deals.
How does a Pay As You Go SIM work?
Pay As You Go SIMs give you freedom and flexibility, as you only pay for what you use – you’re not tied into a monthly phone contract. Pay As You Go phones and SIM users have recently used Data Packs, which give you a fixed amount of data for a fixed price for a month, which you can renew each month. But this isn’t the same as a contract, as you can opt-in and opt-out of your Data Pack each month. Traditional Pay As You Go users use credit, where you add money to your Pay As You Go account, which gets used up as you make calls, send texts, and use data. You can then top up as you go along.
Do Pay As You Go SIM expire?
Yes, if you don’t use your Pay As You Go SIM for 18 months, then it will expire. Make sure you make a call, send a text, or use your data within this time to keep your SIM active.
Do Pay As You Go SIMs work Abroad?
Yes! As long as you’ve activated your Pay As You Go SIM in the UK before you head abroad, you can use your UK allowance in any of our Go Roam destinations at no extra cost. Activate your SIM by making a call, sending a text, or using your data in the UK before you travel.
How do I top up my Pay As You Go SIM?
There are lots of ways to top up your Pay As You Go SIM. You’ll get the best value by adding a Data Pack and setting up auto-renew. You can do this on the Three app. You can also use the Three app to add traditional credit that you can use as you go along. Alternatively, you can top up online, or you can buy a voucher from a participating retailer, or you can top up by phone: dial 444 free from your Three phone, or +447782 333 444 if you're using another phone.
Can I call the USA or Australia with this SIM?
Unfortunately, this SIM doesn't come with calls/texts to USA or Australian numbers!
We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, iMessages, Viber or Skype to make calls and texts in stead. This will use the 10GB of data you have allocated to you.
Here's a neat little article about ways to call home!
Can I receive calls from Australia or the USA? What will it cost?
Yep - you can receive calls from Australia and USA to your new 3UK number. It won't cost anything to receive them but the person calling may be charged by their network provider for calls to the UK/EU.
Where does this SIM work?
Below is a list of which countries the SIM works in:
Calls/texts and hotspotting is only available in all countries listed (max speeds are indicated next to the country)
Great value for everyday use. Enjoy included data, continuous data rollover, unlimited calls and texts to standard Australian numbers and international call minutes from Australia to selected destinations with each recharge. Choose a Pre-Paid SIM Starter Kit with SIM card included and activate on this plan. All inclusions for use in Australia.
Recharge your Pre-Paid SIM
The easiest way to recharge and manage your Pre-Paid services is through the My Telstra app, but you can also recharge online. Please click .
Why choose us?
Australia's largest network
Our 4G network reaches further than any other.
Continuous data rollover
Not going to use up your data in time? Just recharge before expiry on Telstra Pre-Paid Mobile and rollover up to 200GB of your unused data.
Available on 7 to 28 day recharges. For use in Australia.
Call overseas with included minutes
With capped international call minutes from Australia to selected destinations on Pre-Paid Mobile, you can stay in touch with friends and family overseas.
For use in Australia.
Be rewarded with Telstra Plus
Join Telstra Plus and get rewarded just for recharging. Earn points to put towards must-have devices, recharges, accessories and more. Eligibility criteria apply.
How do I activate and start my Pre-Paid service?
To get started with your Pre-Paid service, you'll need to insert your new SIM card into your phone.
To activate it, go to and follow the prompts. You don't need an internet connection or credit balance to access this page.
Once your service is active, you may need to .
If you are new to Telstra, you'll need to finish setting up your before you can use it to sign in to the .
Check your inbox for an email from us, asking you to verify your email
You need to verify your email, enter your date of birth and set up a password. You can also choose to opt into our Telstra Plus rewards program
You can sign in to the with your username and password.
What if I'm keeping my existing number?
If you want to transfer your existing number to Telstra, keep the SIM from your current provider in your phone until your service is disconnected.
On your smartphone, tablet or desktop computer, go to
Follow the prompts to activate a Pre-Paid service
On the Your SIM details page, select Keep existing number
Important:
Make sure the details you provide exactly match the details held by your current provider, such as the spelling of your name and date of birth. It can take up to one business day for your number to transfer to Telstra. You can keep using your current service while you're waiting.
How do I know when my number has been transferred?
Your service with your previous provider will stop working. We'll also send you an SMS or email as soon as your number has been moved to Telstra.
What if I'm using an existing device?
If you're using your own device, you should first check:
Which size SIM card you’ll need. If you're not sure check the manufacturer's website or guide, or visit your local
That your device is unlocked and compatible with the Telstra mobile network. Some devices are locked to other providers. You’ll need to contact your provider to have your phone unlocked and you may be charged an unlocking fee for this
That you have the correct data settings. These let you browse the internet, send emails or MMS. Many mobiles will have their settings updated automatically over the Telstra network. To find out if your settings are updated automatically, visit or check the manufacturer's website.
How to Manage my Pre-Paid service?
You can manage your Pre-Paid service in the .
Check your balance
Recharge
View usage and recharge history
Change your Pre-Paid offer
You can also manage your account with .
How do I access Pre-Paid call history?
If you're on a new Pre-Paid mobile plan (Pre-Paid Mobile, Pre-Paid Mobile Casual, Pre-Paid Mobile Broadband):
Select Services
Select the Pre-Paid mobile number
Select More with your mobile
Select Usage history
For all other Pre-Paid mobile plans:
Select Services
Select the Pre-Paid mobile number
Select More with your mobile
Select Usage history
How do I cancel a Pre-Paid service?
Your Pre-Paid SIM card will be automatically deactivated 6 months after the expiry date of your last recharge.
You can also keep your existing number when you
View or change my Pre-Paid plan
As new Pre-Paid plans become available or as your needs change, you should check your plan to make sure it still suits you.
Important:
Changing to a new Pre-Paid plan will take effect immediately and you’ll lose your current recharge balance. For this reason, you should consider changing your plan close to your recharge expiry or once you have used all your current inclusions.
Ways you can view or change your Pre-Paid plan
In the My Telstra app
Sign in to
Tap on the Services tab then select the Pre-Paid service you’d like to view or change
Scroll down to Your plan to view your plan details
Select Change plan to make the switch
In My Telstra in a browser
Sign in to using your
On the homepage, find the Pre-Paid service in the Account overview section, and select the Manage Pre-Paid link
Scroll down to Your Plan and select Change plan. A list of available plans will be shown
Under Change plan, a list of available plans will be shown
Good to know:
You’ll receive an SMS confirmation on your mobile device
To finalise the change and enjoy the new plan, you’ll need to
You can also find more information about
Frequently asked questions
How to send a text message to check the balance of my Telstra Pre-paid SIM card?
Send a text message: "Balance" to 125100 to check balance.
Send a text message : "info" to 125100 to get more information.
Can I set up auto-recharge for my Pre-Paid service?
Yes, you can set up an auto recharge, so you don’t have to worry about running out of calls, texts and data. You’ll also continue receiving low credit and expiry SMS notifications from us.
Set up auto-recharge in the My Telstra app
Download or open the
Tap on the
Which Telstra Pre-Paid plan is best for me?
We offer two types of Pre-Paid plans, both with a range of SIM starter kits to choose from. Which plan suits you depends on how much you use your mobile phone.
Our Pre-Paid Mobile plan is great value for everyday use, with included data, continuous data rollover, and unlimited calls and texts in Australia to standard Australian numbers with each recharge.
Our Pre-Paid mobile Casual plan is a good option if you don’t use your phone all that often as it gives you longer expiry.
How do I recharge my Telstra Pre-Paid phone?
We now offer two easy ways to recharge online. You can choose to recharge your service now, or you can choose to have a digital recharge voucher emailed to you for later use (available to selected recharges only).
A digital recharge voucher gives you the flexibility to pay for your recharge at a time that suits you and save it for when you need it. Or you can buy a voucher as a gift for someone else. n.
What's the difference between recharge voucher and digital recharge voucher?
A recharge voucher is a physical voucher that you buy in-store. A digital recharge voucher is one that you buy online and is emailed to you for easy access, anytime.
Can I get a new Telstra SIM card but keep my old number ?
Yes, you can transfer your number from another service provider to Telstra on a new Pre-Paid service.
Should I get a new SIM card when I upgrade my phone?
Most current and later generation major smartphones use a nano SIM card. If your older phone uses a different SIM card and you need a new SIM card, visit your local or dealer and request a SIM replacement. It is free, and your local store assistant should be able to get the order sorted for you in a matter of minutes. Just make sure you take some ID with you so they can confirm you're the owner of the service.
What countries are included in Telstra Pre-Paid international calls?
Keep in touch with family and friends overseas. offers capped standard international calls to selected destinations.
Things you need to know
The Telstra Mobile Network offers 4GX in all major and regional cities and in over 1,600 towns and communities around Australia. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check .
Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.
Got more questions about Pre-Paid? We’re here to help click
Download a tax invoice
Set up auto-recharge
Select Calls.
Choose the month you'd like to view your usage report.
Click on them to learn more about each Pre-Paid plan
If you choose to make a change, click Select on the plan you want to change to and follow the prompts
Services
tab and select your Pre-Paid service
Scroll down and select Auto recharge then follow the prompts
On the homepage, find the Pre-Paid service in the Account overview section, and select the Manage Pre-Paid link
Scroll to the bottom of the page, select Auto Recharge and follow the prompts
You must have a Telstra ID in order to set up auto recharge.
Plan speeds
Download speeds are capped on our 4G and 5G network on some plans.
Telstra Pre-Paid Mobile
Your capped download speed is the maximum potential download speed for data included in your recharge. Factors impacting typical speed include location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. Telstra 5G now reaches 80% of Australians. Compatible device required. Roll over unused data when you recharge $12-$65 before expiry. Unlimited calls and text exclude satellite and premium numbers (e.g. 19xx numbers), operator assisted calls (e.g. most 12xx numbers) and diverted calls. Our FairPlay policy applies. Carbon neutral certification excludes mobile devices.
Telstra Pre-Paid mobile devices
Unlocking fee may apply for use with a non-Telstra SIM card. See more unlocking information. Limit 1 per customer and no trade sales. Blue Tick lets you know which phones are recommended for handheld coverage in rural areas.
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