Plan Overview

• Data: 5GB/ 10GB / 20GB High Speed Data; Unlimited 128Kbps Data

• Speed: 4G/Lte

• Calls & Texts: No Calls and Texts, Data only eSIM

• Phone Number: No

• Coverage: China, Hong Kong, Macao

• Compatibility: Unlocked eSIM compatible devices

• Hotspot/Tethering: Yes

• Network: China Unicom Mobile Network in China mainland, Three HK Network in Hong Kong and CTM Network in Macau

• Recharges: No

• ID Requirement: None

• Delivery: Via email (please allow up to 24 hours)

• Validity: Starts on first network connection

• When to install: Anytime before your intended travel date

• Activation: Scan QR code from email

What else is included

• Calls to and from Australia not included. We recommend you using Apps like WhatsApp,Skype.

• Allows access to Google, WhatsApp, Facebook, Instagram, etc. while travelling in China.

• 7/10/15/30 days service options from activation date

• For more data plan options, please contact our customer service.

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FAQs

How do I find my number?

This SIM is data-only and therefore does not come with a phone number!

When should I install my eSIM?

You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!

When does my eSIM plan start?

Your plan will only start when you land at your destination and connect to a network!

Is it possible to use an eSIM alongside a physical SIM?

Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.

How do I check my balance?

You can check your balance by looking at your phone settings under data usage.

Apple

Settings > Mobile > Scroll to find Current Period Roaming

Android

Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown

How do I recharge?

As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!

I'm having issues making phone calls or text messages

This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.

We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data you have allocated to you.

Can I hotspot/tether from my phone?

Yep, you can hotspot/tether from your phone.

How do I know if my device is unlocked?

If you bought your device outright, it's most likely unlocked!

If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔

Coverage: Where will this eSIM work?

• China

• Hong Kong

• Macao

Troubleshooting :

My data isn't working...

1. Check that you have Data Roaming & Mobile Data turned on in your Settings.

2. Make sure that you have changed your APN settings to match the following: For iOS devices Name: internet APN: internet User name: [leave this section blank] Password: [leave this section blank] For Android devices Name: internet APN: internet Proxy: [leave this section blank] Port: [leave this section blank] User name: [leave this section blank] Password: [leave this section blank] MCC: 234 MNC: 10 Authentication type: PAP APN Protocal

If you've been using your eSIM but suddenly your data has stopped working

Sometimes the SIM can stop working. When this happens:

1. Turn on Airplane Mode for 1 minute

2. Turn off Airplane Mode - this should reboot the connection!

3. If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.

Apple:

Settings > Mobile > Mobile data options > Disable LTE > Restart

Android:

Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart

It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode

I've tried everything and it's still not working

These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [email protected]

Before contacting us, please have the following information ready:

• Which eSIM have you bought?

• Where are you located?

• When did you activate and what happened when you activated it?

• What troubleshooting steps have you tried?