๐ฑOptus Pre-Paid SIM card
Gโday, Traveller! Talk, text & surf the web like a local
Connect to the Traveller Mobile Plan on the Optus mobile network.
Frequently asked questions
Where can I buy the Traveller SIM?
The physical Traveller SIM is designed for travellers and is available for purchase in our online store. Click Here
How can I activate my Prepaid Traveller SIM?
You will be able to set up and activate this plan with ease via My Optus app after you pass through the Australian Customs.
You will need:
A WiFi connection to download My Optus app, if you do not already have it installed;
An Optus Prepaid traveller SIM (physical or eSIM);
A valid form of identification.
What happens after my first recharge?
Your following recharges will revert to the standard inclusions of the Flex Plus plan.
The $35 Flex Plus plan recharge gives you 40GB on the 2nd and 3rd recharges, and 20GB thereafter and $45 Flex Plus plan recharges provide 60GB on the 2nd and 3rd recharges, and 30GB thereafter. For more details, visit optus.com.au/prepaid/recharges.
Can I access the 5G network on Optus Flex Plus?
Yes, all Optus Flex Plus recharge options provide access to the 4G and 5G network (subject to speed caps). Youโll need a 5G compatible device and 5G coverage to access 5G which is only available in selected areas (exc. NT) โ for coverage details see optus.com.au/coverage.
And if you don't use it, you won't lose it. Recharge before expiry or turn on AutoRecharge to rollover up to 200GB. Plus, enjoy the freedom to tweak and manage your plan and tune into great value add-ons anytime.
What will speed caps mean for my experience while using Optus Flex Plus?
All of our network speed caps are great for day to day usage of your mobile devices including video streaming, video calling, web browsing, social media, email and messaging. If you are downloading or transferring large files (such as movie or gaming files), it may take longer than it would at uncapped speeds. Itโs important to note that the speed cap is the maximum speed you may get access to. Your actual network speed may be slower and will vary depending on various factors including your device, location and source of download.
Data tips & tricks
Adjust your device settings
Keep your operating system up to date
Set device and app updates to run on WiFi only
Delete unused apps, photos and other unused media
Set strong passwords and run regular antivirus checks to prevent unauthorised use of your devices/network
If you're going away for an extended period, switch your modem / router and computer off
Limit push content & noyification
Limit push notifications from email and other apps
Limit location services within apps
Adjust upload/download settings
Set downloads, syncs and photo/file backups to run on WiFi only
Keep file sizes small when sharing or backing them up
Manage streaming options
Switch music and video streaming from high definition to standard definition
Flex Plus. Prepaid your way
Great value flexible plans
Get the most out of your plan by choosing what suits you. All with enough data to suit any appetite plus flexibility and unlimited standard national talk and text.
Rollover up to 200GB data
Carry over unused data to your next recharge with automatic rollover up to 200GB when you recharge before expiry or have an active AutoRecharge.
Our best network yet
Stream, browse online and more by taking advantage of the Optus Network with Flex Plus. All on the 4G and 5G Optus Network. Speed caps apply.T&Cs
Recharge online or using the My Optus app.
Roaming
Heading overseas? We've got great roaming Add-ons with great rates. Prepaid Roaming
Frequently asked questions
What is Optus Flex Plus?
Want great value Prepaid plans? Connect to Optus Flex Plus today and unlock data benefits on your first 3 recharges, like on our $35 Flex Plus plan, you'll get 40GB for 28 days. New services only. T&Cs apply.
And if you don't use it, you won't lose it. Recharge before expiry or turn on AutoRecharge to rollover up to 200GB. Plus, enjoy the freedom to tweak and manage your plan and tune into great value add-ons anytime.
Can I acces the 5G network on Optus Flex Plus?
Yes, all Optus Flex Plus recharge options provide access to the 4G and 5G network (subject to speed caps). Youโll need a 5G compatible device and 5G coverage to access 5G which is only available in selected areas (exc. NT) โ for coverage details see optus.com.au/coverage.
What will speed caps mean for my experience while using Optus Flex Plus?
All of our network speed caps are great for day to day usage of your mobile devices including video streaming, video calling, web browsing, social media, email and messaging. If you are downloading or transferring large files (such as movie or gaming files), it may take longer than it would at uncapped speeds. Itโs important to note that the speed cap is the maximum speed you may get access to. Your actual network speed may be slower and will vary depending on various factors including your device, location and source of download.
What is AutoRecharge for Optus Flex Plus?
AutoRecharge is the simple solution for automatically recharging your Optus Flex Plus plan on a regular cycle (on the day of expiry) or when you run low on data. Set and forget with AutoRecharge.
How can I set up my AutoRecharge?
You can set up your AutoRecharge via My Optus app or online when you activate your SIM.
If AutoRecharge is not set up at the time of activation you can set it up at any time via My Optus app.
You can also turn on AutoRecharge by SMS (Text โMenuโ to 9999) if you have a saved payment method.
Can I cancel my AutoRecharge anytime?
Yes, you can cancel your AutoRecharge anytime and once your current recharge expires or if you reach a low balance after cancellation you will no longer be automatically charged. Cancelling your AutoRecharge also means you will no longer be able to use data, make calls or send texts when your current recharge expires unless you recharge manually.
Managing my account
How can I recharge my Prepaid service?
You can recharge your service the following ways:
using the My Optus app
going to optus.com.au/recharge
in-person at our Optus stores or participating stores by purchasing a recharge voucher
text "menu" to 9999
calling 555 from your prepaid service (even with $0 balance) and selecting the recharge option
Note Recharge vouchers are not available for the $160 and $320 recharge options.
How can I check my Prepaid balance and data usage?
You can check your Prepaid credit, balance, expiry date and data usage via the My Optus App or view other options.
Transferring my number to Optus
Can I keep my number when switching to Optus Prepaid? Yes! Once you get your new SIM you will be able to choose to either keep your number or get a new one.
Head toโฏoptus.com.au/activateโฏand have your new Optus Prepaid SIM and some ID handy.
Make sure your details match those provided to your current mobile provider.
On Step 3, select Keep Your Number.
We will send you an SMS to verify your number transfer, so please keep your current SIM in your device.
Note: Donโt disconnect your service with your current provider - the number needs to be active at the time of the transfer.
How long does it take to transfer my number? You can go through the activation process online at any time, however we can only transfer your number during:
Mon-Fri: 8am - 8pm
Sat: 10am - 6pm
If you activate outside these hours, your number will remain active with your existing provider until the next transfer day.
Transfer normally takes 15 minutes but can take up to 4 hours.
Is there a cost to transfer my number? We donโt charge any fees to transfer your number, but if you cancel a contract with another provider early, they may charge you. Be sure to check with your existing provider as Optus is not liable for fees incurred as a result of you transferring your sevice from another carrier.
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