Telstra Pre-Paid SIM card
SIM Starter Kits
Great value for everyday use. Enjoy included data, continuous data rollover, unlimited calls and texts to standard Australian numbers and international call minutes from Australia to selected destinations with each recharge. Choose a Pre-Paid SIM Starter Kit with SIM card included and activate on this plan. All inclusions for use in Australia.
Recharge your Pre-Paid SIM
The easiest way to recharge and manage your Pre-Paid services is through the My Telstra app, but you can also recharge online. Please click here.
Why choose us?
Australia's largest network
Our 4G network reaches further than any other.
Continuous data rollover
Not going to use up your data in time? Just recharge before expiry on Telstra Pre-Paid Mobile and rollover up to 200GB of your unused data.
Available on 7 to 28 day recharges. For use in Australia.
Call overseas with included minutes
With capped international call minutes from Australia to selected destinations on Pre-Paid Mobile, you can stay in touch with friends and family overseas.
For use in Australia.
Be rewarded with Telstra Plus
Join Telstra Plus and get rewarded just for recharging. Earn points to put towards must-have devices, recharges, accessories and more. Eligibility criteria apply.
How do I activate and start my Pre-Paid service?
To get started with your Pre-Paid service, you'll need to insert your new SIM card into your phone.
To activate it, go to activate your service and follow the prompts. You don't need an internet connection or credit balance to access this page.
Once your service is active, you may need to recharge your Pre-Paid.
If you are new to Telstra, you'll need to finish setting up your Telstra ID before you can use it to sign in to the My Telstra app.
Check your inbox for an email from us, asking you to verify your email
You need to verify your email, enter your date of birth and set up a password. You can also choose to opt into our Telstra Plus rewards program
You can sign in to the My Telstra app with your username and password.
What if I'm keeping my existing number?
If you want to transfer your existing number to Telstra, keep the SIM from your current provider in your phone until your service is disconnected.
On your smartphone, tablet or desktop computer, go to activate your service
Follow the prompts toโฏactivate a Pre-Paid serviceโฏ
On the Your SIM details page, select Keep existing number
Important:
Make sure the details you provide exactly match the details held by your current provider, such as the spelling of your name and date of birth. It can take up to one business day for your number to transfer to Telstra. You can keep using your current service while you're waiting.
How do I know when my number has been transferred?
Your service with your previous provider will stop working. We'll also send you an SMS or email as soon as your number has been moved to Telstra.
What if I'm using an existing device?
If you're using your own device, you should first check:
Which size SIM card youโll need. If you're not sure check the manufacturer's website or guide, or visit your local Telstra store
That your device is unlocked and compatible with the Telstra mobile network. Some devices are locked to other providers. Youโll need to contact your provider to have your phone unlocked and you may be charged an unlocking fee for this
That you have the correct data settings. These let you browse the internet, send emails or MMS. Many mobiles will have their settings updated automatically over the Telstra network. To find out if your settings are updated automatically, visit device guides or check the manufacturer's website.
How to Manage my Pre-Paid service?
You can manage your Pre-Paid service in the My Telstra app.
Check your balance
Recharge
View usage and recharge history
Change your Pre-Paid offer
Download a tax invoice
Set up auto-recharge
You can also manage your account with My Telstra in a browser.
How do I access Pre-Paid call history?
If you're on a new Pre-Paid mobile plan (Pre-Paid Mobile, Pre-Paid Mobile Casual, Pre-Paid Mobile Broadband):
Select Services
Select the Pre-Paid mobile number
Select More with your mobile
Select Usage history
Select Calls.
For all other Pre-Paid mobile plans:
Select Services
Select the Pre-Paid mobile number
Select More with your mobile
Select Usage history
Choose the month you'd like to view your usage report.
How do I cancel a Pre-Paid service?
Your Pre-Paid SIM card will be automatically deactivated 6 months after the expiry date of your last recharge.
You can also keep your existing number when you change to another Telstra mobile plan.
View or change my Pre-Paid plan
As new Pre-Paid plans become available or as your needs change, you should check your plan to make sure it still suits you.
Important:
Changing to a new Pre-Paid plan will take effect immediately and youโll lose your current recharge balance. For this reason, you should consider changing your plan close to your recharge expiry or once you have used all your current inclusions.
Ways you can view or change your Pre-Paid plan
In the My Telstra app
Sign in to My Telstra app
Tap on the Services tab then select the Pre-Paid service youโd like to view or change
Scroll down to Your plan to view your plan details
Select Change plan to make the switch
In My Telstra in a browser
Sign in to My Telstra using your Telstra ID
On the homepage, find the Pre-Paid service in the Account overview section, and select the Manage Pre-Paid link
Scroll down to Your Plan and select Change plan. A list of available plans will be shown
Under Change plan, a list of available plans will be shown
Click on them to learn more about each Pre-Paid plan
If you choose to make a change, click Select on the plan you want to change to and follow the prompts
Good to know:
Youโll receive an SMS confirmation on your mobile device
To finalise the change and enjoy the new plan, youโll need to Recharge your Pre-Paid
You can also find more information about how to activate your Pre-Paid service
Frequently asked questions
Got more questions about Pre-Paid? Weโre here to help click here
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