🛠️Troubleshooting
Source : Sims Direct
My data isn't working...
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following: For iOS devices Name: mobile.three.com.hk APN: mobile.three.com.hk User name: [leave this section blank] Password: [leave this section blank] For Android devices Name: mobile.three.com.hk APN: mobile.three.com.hk Proxy: [leave this section blank] Port: [leave this section blank] User name: [leave this section blank] Password: [leave this section blank] MCC: 234 MNC: 10 Authentication type: PAP APN Protocal: IPV4 APN Roaming Protocal: IPV4
Restart your phone
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at hello@globalstarlink.com.au 📩
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
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