🇨🇳China
FAQs
How do I find my number?
This SIM is data-only and therefore does not come with a phone number!
When should I install my eSIM?
You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!
When does my eSIM plan start?
Your plan will only start when you land at your destination and connect to a network!
Is it possible to use an eSIM alongside a physical SIM?
Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.
How do I check my balance?
You can check your balance by looking at your phone settings under data usage.
Apple
Settings > Mobile > Scroll to find Current Period Roaming
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown
How do I recharge?
As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!
I'm having issues making phone calls or text messages
This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.
We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data you have allocated to you.
Can I hotspot/tether from my phone?
Yep, you can hotspot/tether from your phone.
How do I know if my device is unlocked?
If you bought your device outright, it's most likely unlocked!
If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔
Coverage: Where will this eSIM work?
China
Hong Kong
Macao
Troubleshooting :
My data isn't working...
Check that you have Data Roaming & Mobile Data turned on in your Settings.
Make sure that you have changed your APN settings to match the following: For iOS devices Name: internet APN: internet User name: [leave this section blank] Password: [leave this section blank] For Android devices Name: internet APN: internet Proxy: [leave this section blank] Port: [leave this section blank] User name: [leave this section blank] Password: [leave this section blank] MCC: 234 MNC: 10 Authentication type: PAP APN Protocal: IPV4 APN Roaming Protocal: IPV4
Restart your phone
If you've been using your eSIM but suddenly your data has stopped working
Sometimes the SIM can stop working. When this happens:
Turn on Airplane Mode for 1 minute
Turn off Airplane Mode - this should reboot the connection!
If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G.
Apple:
Settings > Mobile > Mobile data options > Disable LTE > Restart
Android:
Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart
It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode
I've tried everything and it's still not working
These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at hello@globalstarlink.com.au
Before contacting us, please have the following information ready:
Which eSIM have you bought?
Where are you located?
When did you activate and what happened when you activated it?
What troubleshooting steps have you tried?
Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.
Any other details that might help us, help you!
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