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    • โ‰๏ธATT Prepaid SIM FAQ
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  • ๐Ÿ‡ช๐Ÿ‡บEurope
    • ๐Ÿ“–Product Description
    • ๐Ÿ‡ฌ๐Ÿ‡งThree UK
      • ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟProduct Description
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      • ๐Ÿ“ถProduct Description
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    • ๐Ÿ‡ช๐Ÿ‡ธMovistar Spain
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    • ๐Ÿ‡ช๐Ÿ‡ธOrange Spain
      • Europe Prepaid Travel eSIM Card 22GB 28Days - Orange
        • ๐Ÿ“ถProduct Description
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
      • Europe Prepaid Travel Holiday eSIM Card - 30GB 15Days
        • ๐Ÿ“ถProduct Description
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ซ๐Ÿ‡ทOrange France
      • ๐Ÿ“ฑProduct Description
      • โ‰๏ธFrance Orange Holiday Europe 20/8GB 14Days Travel SIM Card - FAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ซ๐Ÿ‡ทBouygues Telecom
      • ๐Ÿ“ฑProduct Description
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    • ๐Ÿ“ฑEurope & UK eSIM 20GB/30GB - 30 Days Data Only
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    • ๐Ÿ“ฑEurope & UK eSIM 1 GB/Day Data Only
      • ๐Ÿ“ถProduct Description
  • South East Asia
    • ๐ŸŒSouth East Asia
      • ๐ŸŒSoutheast Asia Prepaid Travel eSIM Card 1GB/Day (Data Only)
      • ๐ŸŒSoutheast Asia Prepaid Travel eSIM Card Unlimited Data (Data Only)
      • ๐ŸŒŽSouth East Asia Prepaid Travel eSIM Card 20GB/30GB 30 Days (Data Only)
      • โ‰๏ธFAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡น๐Ÿ‡ญThailand eSIM
      • ๐Ÿ‡น๐Ÿ‡ญThailand Prepaid Travel eSIM Card 15GB/50GB Data 7/10 Days - AIS &
      • โ‰๏ธFAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ป๐Ÿ‡ณVietnam
      • Vietnam eSIM
        • ๐Ÿ‡ป๐Ÿ‡ณVietnam Prepaid Travel eSIM Card 5GB Per Day 15Days- Viettel (Data Only)
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
      • Vietnam SIM Card (Three UK)
  • ๐ŸŒAsia
    • ๐Ÿ“œProduct Description
    • ๐Ÿ‡ฐ๐Ÿ‡ทSouth Korea
      • ๐Ÿ‡ฐ๐Ÿ‡ทSouth Korea Prepaid Travel eSIM Card 30GB/20GB Data- SK Telecom (Data Only)
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
      • ๐Ÿ‡ฐ๐Ÿ‡ทSouth Korea Prepaid Travel eSIM Card - SK Telecom (Data Only)
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ฏ๐Ÿ‡ตJapan
      • ๐ŸŽŒJapan Prepaid Travel eSIM Card - IIJmio (Data Only)
        • ๐Ÿ“ฌFAQ
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    • ๐Ÿ‡จ๐Ÿ‡ณChina
      • ๐Ÿ‡จ๐Ÿ‡ณChina Prepaid Travel eSIM Card 10GB/20GB 30Days- China Unicom (Data Only)
        • โ‰๏ธFAQ
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    • ๐Ÿ‡ญ๐Ÿ‡ฐHong Kong & Macau
      • Hong Kong & Macau Prepaid Travel eSIM Card (Data Only)
        • โ‰๏ธFAQ
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    • ๐Ÿ‡น๐Ÿ‡ผTaiwan
      • Taiwan Prepaid Travel eSIM Card - Chunghwa Telecom (Data Only)
        • โ‰๏ธFAQ
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  • ๐Ÿ‡ฆ๐Ÿ‡บAustralia
    • ๐Ÿ“ถTelstra Pre-Paid SIM card
    • ๐Ÿ“ฑOptus Pre-Paid SIM card
    • ๐Ÿ“ณVodafone Pre-Paid SIM card
  • โ˜Ž๏ธHow to find my travel SIM phone number
  • ๐ŸคณHow to keep track of your data usage from your phone settings
  • โš™๏ธHow to change your APN settings
  • ๐Ÿ“ฒHow to make calls/texts back home while you travel
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  1. Europe
  2. Orange Spain
  3. Europe Prepaid Travel eSIM Card 22GB 28Days - Orange

Troubleshooting

My SIM card or eSIM is not working, what can I do?

As soon as you insert your SIM card into your cell phone in a covered country, or install your eSIM from the QR code received in your order confirmation e-mail, it will connect directly to the best local network. If this is not the case, please check the following points:

1- Make sure you have enabled data roaming on your phone. To do this, go to your phone's settings. If you have an iPhone: Settings > Mobile data > Mobile data options > Enable data roaming. If you have an Android: Settings > SIM card and mobile data > Select SIM card > Enable data roaming.

2 - Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.

3-Check that the APN settings are correct (see section on APN settings).

If you still cannot get your SIM or eSIM to work, please contact our customer service hello@globalstarlink.com.au

I'm having problem making calls..

This SIM only comes with :

  • 50mins calls within the EU (22GB Option)

  • 100 mins calls within the EU (30GB Option)

  • No SMS included

It does not come with calls or data whilst your outside of any of the covered EU countries listed.

If you try to make a call outside of these ๐Ÿ‘†parameters, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call.

If you are within the above parameters, make sure you have the correct country code in front of the number that you're trying to call.

We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia

My data is still not working!

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Last updated 11 months ago

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