FAQ
Source: Global Starlink User Guide and Orange Spain eSIM website: https://support.travel.orange.com/hc/en-us/sections/16257502179613-SIM-eSIM
What do I need to do before I depart?
Before you depart, please make sure you have:
Step 1. Checked your device's eSIM compatibility Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.
Step 2. Checked your device is unlocked
Step 3. Registered your Arrival Date via our website here.
How do I register my Arrival Date?
To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours.
What if I'm not sure about my Arrival Date?
If you're not sure when you'll be traveling, you can register your dates later. It's best to do this at least three days before you travel to ensure a smooth activation process
What if my Arrival Date changes?
Your Orange Spain QR code is generated between 07:00 and 00:00 UTC+2/CET (Central European Time) on your provided Arrival Date. Should you wish to change your Activation Date after your request has been processed, please contact us at least 3 days prior to your current date, so we can change the commencement date of your service. Please note we cannot change the time of activation, only the date. Please email us at hello@globalstarlink.com.au for further assistance.
How do I find my Order Number?
Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.
Please see below for an example for each Marketplace:
eBay: 12-34567-89123
Global Starlink: #INV1234GS
Amazon: 503-1234567-1234567
Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased
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