🛠️Troubleshooting

Source: SIMs Direct

My phone is asking for a PIN

You must keep the SIM packaging with you. This SIM PIN is needed anytime you insert the SIM, restart or turn your phone on. Keep this safe or simply take a photo of it. We don't have a record of this so it's important that you have this number!

Find the PIN on your SIM and enter it into your phone! It's that simple - as long as you have the PIN with you 😊

My data isn't working

1. Check that you have Data Roaming & Mobile Data turned on in your Settings.

2. Make sure that you have changed your APN settings to match the following: APN Name: Movistar ES (This is for Android devices only and can be set to anything) APN: movistar.es Username: MOVISTAR Password: MOVISTAR

3. Restart your phone

4. If it's still not working, try the SIM on another phone to see if it'll work there

I'm having issues making phone calls or text messages

This SIM comes with calls but no texts.

When you are in Europe including the UK, you will have unlimited minutes for local calls to standard landlines and mobiles within all the countries listed. So if you are in Spain you can call Spanish phone numbers. If you are in Italy you can call Italian phone numbers, and so on...

You can still receive phone calls or text messages through your Spanish phone number though.

We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data allowance that you have purchased.

I've just put my SIM in my phone and it says "No Service"

If you've inserted the SIM into your phone and you didn't get a 'Welcome' text message or it says 'No Service', it's possible that it hasn't been activated yet.

You can also try to manually select a network through your settings.

iPhone:

Settings > Mobile > Network Selection > Disable Automatic > Wait for networks to pop up and select one

Android:

Settings > Connections > Mobile Networks > Network Operators > Search networks manually > Wait for networks to pop up and select one

If it doesn't connect, you might need to click on one a couple of times and then restart your phone.

Note: Settings may differ depending on your device - If these instructions don't match, explore your devices settings until your find "Network Selection" or something along those lines.

Which one do I choose?

Try any of them, and if it doesn't work, try another one!

It's still not working...

Try the SIM in another phone if you can, and see if it'll activate.

My SIM was working great but suddenly it says "No Service"

Sometimes the SIM can stop working. When this happens:

1. Turn on Airplane Mode for 1 minute

2. Turn off Airplane Mode - this should reboot the connection

My device says "No SIM"

1. Take the SIM out and put it back into your device and restart

2. Try the SIM in another device

3. If it's saying No SIM in 2 different devices, then contact us!

I've tried everything and it's still not working

These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [e-mail] 📩

Before contacting us, please have the following information ready:

• Which SIM have you bought?

• Where are you located?

• When did you activate and what happened when you activated it?

• What troubleshooting steps have you tried?

• Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.

• Any other details that might help us, help you!