G-Starlink Help Center
  • ✈️Welcome to G-Starlink Help Center
  • NORTH AMERICA
  • 🇺🇸 AT&T
    • 📶Product Description
    • ⁉️ATT Prepaid SIM FAQ
    • 🛠️Troubleshooting
  • 🇺🇸 T-Mobile
    • 📶Product Description
    • ⁉️T-Mobile Prepaid SIM FAQ
    • 🛠️Troubleshooting
  • 🇪🇺Europe
    • 📖Product Description
    • 🇬🇧Three UK
      • 🏴󠁧󠁢󠁥󠁮󠁧󠁿Product Description
      • ⁉️Three UK FAQ
      • 🛠️Troubleshooting
    • 🇬🇧EE UK
      • 🏴󠁧󠁢󠁥󠁮󠁧󠁿Product Description
      • ⁉️EE UK FAQ
      • 🛠️Troubleshooting
    • 🇪🇸Vodafone Spain
      • 📶Product Description
      • ⁉️Vodafone Spain FAQ
      • 🛠️Troubleshooting
    • 🇪🇸Movistar Spain
      • 📶Product Description
      • ⁉️Movistar Spain FAQ
      • 🛠️Troubleshooting
    • 🇪🇸Orange Spain
      • Europe Prepaid Travel eSIM Card 22GB 28Days - Orange
        • 📶Product Description
        • ⁉️FAQ
        • 🛠️Troubleshooting
      • Europe Prepaid Travel Holiday eSIM Card - 30GB 15Days
        • 📶Product Description
        • ⁉️FAQ
        • 🛠️Troubleshooting
    • 🇫🇷Orange France
      • 📱Product Description
      • ⁉️France Orange Holiday Europe 20/8GB 14Days Travel SIM Card - FAQ
      • 🛠️Troubleshooting
    • 🇫🇷Bouygues Telecom
      • 📱Product Description
      • ⁉️Bouygues Telecom FAQ
      • 🛠️Troubleshooting
    • 📱Europe & UK eSIM 20GB/30GB - 30 Days Data Only
      • 📶Product Description
      • ⁉️FAQ
      • 🛠️Troubleshooting
    • 📱Europe & UK eSIM 1 GB/Day Data Only
      • 📶Product Description
  • South East Asia
    • 🌏South East Asia
      • 🌏Southeast Asia Prepaid Travel eSIM Card 1GB/Day (Data Only)
      • 🌏Southeast Asia Prepaid Travel eSIM Card Unlimited Data (Data Only)
      • 🌎South East Asia Prepaid Travel eSIM Card 20GB/30GB 30 Days (Data Only)
      • ⁉️FAQ
      • 🛠️Troubleshooting
    • 🇹🇭Thailand eSIM
      • 🇹🇭Thailand Prepaid Travel eSIM Card 15GB/50GB Data 7/10 Days - AIS &
      • ⁉️FAQ
      • 🛠️Troubleshooting
    • 🇻🇳Vietnam
      • Vietnam eSIM
        • 🇻🇳Vietnam Prepaid Travel eSIM Card 5GB Per Day 15Days- Viettel (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
      • Vietnam SIM Card (Three UK)
  • 🌏Asia
    • 📜Product Description
    • 🇰🇷South Korea
      • 🇰🇷South Korea Prepaid Travel eSIM Card 30GB/20GB Data- SK Telecom (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
      • 🇰🇷South Korea Prepaid Travel eSIM Card - SK Telecom (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
    • 🇯🇵Japan
      • 🎌Japan Prepaid Travel eSIM Card - IIJmio (Data Only)
        • 📬FAQ
        • 🛠️Troubleshooting
    • 🇨🇳China
      • 🇨🇳China Prepaid Travel eSIM Card 10GB/20GB 30Days- China Unicom (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
    • 🇭🇰Hong Kong & Macau
      • Hong Kong & Macau Prepaid Travel eSIM Card (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
    • 🇹🇼Taiwan
      • Taiwan Prepaid Travel eSIM Card - Chunghwa Telecom (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
  • 🇦🇺Australia
    • 📶Telstra Pre-Paid SIM card
    • 📱Optus Pre-Paid SIM card
    • 📳Vodafone Pre-Paid SIM card
  • ☎️How to find my travel SIM phone number
  • 🤳How to keep track of your data usage from your phone settings
  • ⚙️How to change your APN settings
  • 📲How to make calls/texts back home while you travel
Powered by GitBook
On this page
  • My data isn't working
  • If you've just activated your SIM
  • If you've been using your SIM but suddenly your data has stopped working
  • I've tried everything and it's still not working
Export as PDF
  1. 🇺🇸 AT&T

Troubleshooting

PreviousATT Prepaid SIM FAQNext🇺🇸 T-Mobile

Last updated 9 months ago

My data isn't working

If you've just activated your SIM

If you've just activated your SIM and you've got a signal, you might need to check a couple of things to get your data working.

  1. Check that you have Data Roaming & Mobile Data turned on in your Settings.

  2. Make sure that you have changed your APN settings to match the following: Name: AT&T APN: att.mvno User name: Not set Password: Not set

  3. Restart your phone

  4. If it's still not working, try the SIM in another phone to see if it'll work there.

If you've been using your SIM but suddenly your data has stopped working

  1. Check that you have data balance left by dialling *777#

  2. Try turning your device off and on

  3. Try to remove the SIM from your device and re-insert it

  4. in the area you're in, remember to click AT&T Prepaid at the top

  5. If your phone says it's connected to LTE or 4G but the data isn't working, try to manually turn off LTE/4G to connect to 4G/3G. Apple: Settings > Mobile > Mobile data options > Disable LTE > Restart Android: Settings > Connections > Mobile Networks > Network Mode > Switch to 3G/2G > Restart

It might look different depending on your device! If these instructions don't match exactly, explore your settings until you find Network Mode

I've tried everything and it's still not working

Before contacting us, please have the following information ready:

  • Which SIM have you bought?

  • Where are you located?

  • When did you activate and what happened when you activated it?

  • What troubleshooting steps have you tried?

  • Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.

  • Any other details that might help us, help you!

These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at lobalstarlink.com.au 📩

🛠️
Check the coverage
hello@g