G-Starlink Help Center
  • โœˆ๏ธWelcome to G-Starlink Help Center
  • NORTH AMERICA
  • ๐Ÿ‡บ๐Ÿ‡ธ AT&T
    • ๐Ÿ“ถProduct Description
    • โ‰๏ธATT Prepaid SIM FAQ
    • ๐Ÿ› ๏ธTroubleshooting
  • ๐Ÿ‡บ๐Ÿ‡ธ T-Mobile
    • ๐Ÿ“ถProduct Description
    • โ‰๏ธT-Mobile Prepaid SIM FAQ
    • ๐Ÿ› ๏ธTroubleshooting
  • ๐Ÿ‡ช๐Ÿ‡บEurope
    • ๐Ÿ“–Product Description
    • ๐Ÿ‡ฌ๐Ÿ‡งThree UK
      • ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟProduct Description
      • โ‰๏ธThree UK FAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ฌ๐Ÿ‡งEE UK
      • ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟProduct Description
      • โ‰๏ธEE UK FAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ช๐Ÿ‡ธVodafone Spain
      • ๐Ÿ“ถProduct Description
      • โ‰๏ธVodafone Spain FAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ช๐Ÿ‡ธMovistar Spain
      • ๐Ÿ“ถProduct Description
      • โ‰๏ธMovistar Spain FAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ช๐Ÿ‡ธOrange Spain
      • Europe Prepaid Travel eSIM Card 22GB 28Days - Orange
        • ๐Ÿ“ถProduct Description
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
      • Europe Prepaid Travel Holiday eSIM Card - 30GB 15Days
        • ๐Ÿ“ถProduct Description
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ซ๐Ÿ‡ทOrange France
      • ๐Ÿ“ฑProduct Description
      • โ‰๏ธFrance Orange Holiday Europe 20/8GB 14Days Travel SIM Card - FAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ซ๐Ÿ‡ทBouygues Telecom
      • ๐Ÿ“ฑProduct Description
      • โ‰๏ธBouygues Telecom FAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ“ฑEurope & UK eSIM 20GB/30GB - 30 Days Data Only
      • ๐Ÿ“ถProduct Description
      • โ‰๏ธFAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ“ฑEurope & UK eSIM 1 GB/Day Data Only
      • ๐Ÿ“ถProduct Description
  • South East Asia
    • ๐ŸŒSouth East Asia
      • ๐ŸŒSoutheast Asia Prepaid Travel eSIM Card 1GB/Day (Data Only)
      • ๐ŸŒSoutheast Asia Prepaid Travel eSIM Card Unlimited Data (Data Only)
      • ๐ŸŒŽSouth East Asia Prepaid Travel eSIM Card 20GB/30GB 30 Days (Data Only)
      • โ‰๏ธFAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡น๐Ÿ‡ญThailand eSIM
      • ๐Ÿ‡น๐Ÿ‡ญThailand Prepaid Travel eSIM Card 15GB/50GB Data 7/10 Days - AIS &
      • โ‰๏ธFAQ
      • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ป๐Ÿ‡ณVietnam
      • Vietnam eSIM
        • ๐Ÿ‡ป๐Ÿ‡ณVietnam Prepaid Travel eSIM Card 5GB Per Day 15Days- Viettel (Data Only)
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
      • Vietnam SIM Card (Three UK)
  • ๐ŸŒAsia
    • ๐Ÿ“œProduct Description
    • ๐Ÿ‡ฐ๐Ÿ‡ทSouth Korea
      • ๐Ÿ‡ฐ๐Ÿ‡ทSouth Korea Prepaid Travel eSIM Card 30GB/20GB Data- SK Telecom (Data Only)
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
      • ๐Ÿ‡ฐ๐Ÿ‡ทSouth Korea Prepaid Travel eSIM Card - SK Telecom (Data Only)
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ฏ๐Ÿ‡ตJapan
      • ๐ŸŽŒJapan Prepaid Travel eSIM Card - IIJmio (Data Only)
        • ๐Ÿ“ฌFAQ
        • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡จ๐Ÿ‡ณChina
      • ๐Ÿ‡จ๐Ÿ‡ณChina Prepaid Travel eSIM Card 10GB/20GB 30Days- China Unicom (Data Only)
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡ญ๐Ÿ‡ฐHong Kong & Macau
      • Hong Kong & Macau Prepaid Travel eSIM Card (Data Only)
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
    • ๐Ÿ‡น๐Ÿ‡ผTaiwan
      • Taiwan Prepaid Travel eSIM Card - Chunghwa Telecom (Data Only)
        • โ‰๏ธFAQ
        • ๐Ÿ› ๏ธTroubleshooting
  • ๐Ÿ‡ฆ๐Ÿ‡บAustralia
    • ๐Ÿ“ถTelstra Pre-Paid SIM card
    • ๐Ÿ“ฑOptus Pre-Paid SIM card
    • ๐Ÿ“ณVodafone Pre-Paid SIM card
  • โ˜Ž๏ธHow to find my travel SIM phone number
  • ๐ŸคณHow to keep track of your data usage from your phone settings
  • โš™๏ธHow to change your APN settings
  • ๐Ÿ“ฒHow to make calls/texts back home while you travel
Powered by GitBook
On this page
Export as PDF
  1. Europe
  2. Orange Spain
  3. Europe Prepaid Travel Holiday eSIM Card - 30GB 15Days

FAQ

PreviousProduct DescriptionNextTroubleshooting

Last updated 1 year ago

What's included?
  • Genuine Orange Spain eSIM and Plan

  • 100GB/60GB High Speed Data in Spain; Unlimited 128Kbps Data

  • 22GB/30GB High Speed Roaming Data; Unlimited 128Kbps Data

  • Calls & Texts: 50mins calls within the EU (22GB Option) or 100 mins calls within the EU (30GB Option), No SMS included

  • Hotspot/Tethering allowed

  • Spanish Phone Number

What do I need to do before I depart?

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.

Step 2. Checked your device is unlocked

Step 3. Registered your Arrival Date via our website .

How do I register my Arrival Date?

To register your Arrival Date, please visit our website . Once you have completed this, please allow up to 24 hours.

What if I'm not sure about my Arrival Date?

If you're not sure when you'll be traveling, you can register your dates later. It's best to do this at least three days before you travel to ensure a smooth activation process.

What if my Arrival Date changes?

Your Orange Spain QR code is generated between 07:00 and 00:00 UTC+2/CET (Central European Time) on your provided Arrival Date. Should you wish to change your Activation Date after your request has been processed, please contact us at least 3 days prior to your current date, so we can change the commencement date of your service. Please note we cannot change the time of activation, only the date. Please email us at for further assistance.

How do I find my Order Number?

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

  • eBay: 12-34567-89123

  • Global Starlink: #INV1234GS

  • Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

How do I activate this eSIM?

To Activate your eSIM, please use the following step:

Step 1. Go to device settings and scan the QR code to install your QR code

iOS Settings > Mobile > under SIMs, select add eSIM > scan the QR code or enter the activation code manually Android Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code or enter the activation code manually Pixel Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'

Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.

What do I do once I have arrived in Europe?

Once you have arrived in Europe, please use the following steps:

Step 1. Turn your eSIM โ€˜ONโ€™

iOS Settings > Mobile > under SIMs go to your new Europe eSIM > toggle the switch for 'Turn on this Line' to ON Android Settings > Connections > SIM card manager > go to your new Europe eSIM > toggle the switch to turn ON the eSIM Pixel Settings > Network & internet > Mobile network > go to your new Europe eSIM > toggle the switch to turn ON the eSIM

Step 2. Change your Mobile Data to your new Europe eSIM

iOS Settings > Mobile > Mobile Data > select your new Europe eSIM Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Europe eSIM Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Europe eSIM

Step 3. Change your Default Voice Line/Calls to your new Europe eSIM

iOS Settings > Mobile > Default Voice Line > select your new Europe eSIM Android Settings > Connections > SIM Card manager > tap Calls > select your new Europe eSIM Pixel Settings > Network & internet > Mobile network > tap Calls > select your new Europe eSIM

Step 4. Check your Data Roaming is turned ON

iOS Settings > Mobile > under SIMs go to your new Europe eSIM > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your China eSIM

Step 4. Check your APN settings the following:

APN Name: orangeworldAPN Username: orangeAPN Password: orangeiOS Settings > Mobile > select your new Europe eSIM > Mobile Data Network > APN details will be listed Android Settings > Connections > Mobile networks > Access Point Names Pixel Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)

Please allow up to 30 mins for the eSIM to properly connect to the Orange Spain (or Roaming) network.

What will my phone number be?

The Spanish phone number for your Orange Spain eSIM is included with your QR code. You can find this on the same PDF attachment, to the right of your QR code under the title: Tu nรบmero mรณvil.

To make calls to a European country outside of Spain, you will need to use their country code at the front of the phone number you are trying to call. To receive calls from outside of Spain, the caller will need to use the Spanish country code +34 in front of your phone number.

How do I check My Data Balance?

To check the balance of your Orange Spain eSIM data usage, please dial *111# and reply with option 1. Saldo y consumo.

Alternatively, you can use your device settings to check your data balance. Depending on your device type, please use the following steps:

iOS Settings > Mobile > under Mobile Data for your [Orange Spain eSIM name] > Current Period or Current Roaming Period (for usage outside of Spain) Android Settings > Connections > Data usage or Mobile data usage Pixel Settings > Network & internet > Mobile network or Data usage

Can I recharge my eSIM?

The Orange Spain eSIM is designed as a single-use eSIM and cannot be recharged or extended once it has been activated. If you need to extend your data connectivity beyond the initial duration, you will need to purchase a new eSIM for the desired duration.

Which countries does this eSIM work in?

The Orange Spain eSIM Card is specifically designed for use in Europe. It provides high-speed data connectivity within Europe, allowing travelers to stay connected while visiting different countries. Please see the specific product listing for list of countries included for your specific plan.

If you plan to travel to other countries, you may need to purchase a separate eSIM card or make alternative arrangements for connectivity in those destinations

How do my family and friends call and message me?

With the Orange Spain eSIM, you can stay connected with your loved ones across Europe & the world. They can simply call or text your Spanish phone number as usual (including the country code of +34 in front of your Spanish phone number). However, it's important to note that depending on their service provider, they may incur additional fees for international calls or texts. Encourage them to check their service plan to understand any potential charges.

Additionally, they can also reach you through internet-based messaging apps like WhatsApp, Facebook Messenger, or email, ensuring seamless communication regardless of distance. Feel free to share your contact details or preferred messaging app username to keep the conversation going while you're traveling

What happens if I am travelling for longer than the Service Days I purchased?

If you are travelling for longer than the duration covered by the Orange Spain eSIM, you will need to purchase another eSIM for the additional days you need. This allows you to continue enjoying high-speed data connectivity during your extended stay in Europe.

If I have trouble with eSIM while I'm overseas, what should I do?

- Order Number (or SIM number) - Your current location - Make and model of your phone - Screenshots of any error messages you are receiving - Any other information about the issue that you think will help us assist you in resolving the issue

1. Self-service: Visit . 2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time) 3. Email us: If the situation occurs outside of our working hours, please email us immediately at . We will start processing your request when we are back online the next day. To expedite the process, please include the following information in your email for us to investigate further:

๐Ÿ‡ช๐Ÿ‡บ
๐Ÿ‡ช๐Ÿ‡ธ
โ‰๏ธ
here
here
hello@globalstarlink.com.au
www.globalstarlink.com.au/pages/faq
hello@globalstarlink.com.au