⁉️Bouygues Telecom FAQ

Questions about Bouygues Telecom eSIM

What do I need to do before I depart?

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.

Step 2. Checked your device is unlocked

Step 3. Registered your Arrival Date via our website here.

How do I register my Arrival Date?

To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours.

What if I'm not sure about my Arrival Date?

If you're not sure when you'll be traveling, you can register your dates later. It's best to do this at least one day before you travel to ensure a smooth activation process.

What if my Arrival Date changes?

The eSIM QR code is valid for the timeframe specified in your confirmation email. If you are traveling within this timeframe, no changes need to be made to your activation date. If you are traveling outside of this timeframe, please email us at [e-mail] for further assistance.

How do I find my Order Number?

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

• eBay: 12-34567-89123

• Global Starlink: #INV1234GS

• Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

How do I activate this eSIM?

To Activate your eSIM, please use the following step:

Step 1. Go to device settings and scan the QR code to install your QR code

iOS Settings > Mobile > under SIMs, select add eSIM > scan the QR code Android Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code Pixel Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'

Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.

What do I do once I have arrived in Europe?

Once you have arrived in Europe, please use the following steps:

Step 1. Turn your eSIM ‘ON’

iOS Settings > Mobile > under SIMs go to your new Europe eSIM > toggle the switch for 'Turn on this Line' to ON Android Settings > Connections > SIM card manager > go to your new Europe eSIM > toggle the switch to turn ON the eSIM Pixel Settings > Network & internet > Mobile network > go to your new Europe > toggle the switch to turn ON the eSIM

Step 2. Change your Mobile Data to your new Europe eSIM

iOS Settings > Mobile > Mobile Data > select your new Europe eSIM Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Europe eSIM Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Europe eSIM

Step 3. Check your Data Roaming is turned ON

iOS Settings > Mobile > under SIMs go to your new Europe eSIM > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your Europe eSIM

Step 4. Check your APN settings the following:

APN Name: mmsbouygtel.com

APN Username: (Leave Blank)

APN Password: (Leave Blank)

iOS Settings > Mobile > select your new Europe eSIM > Mobile Data Network > APN details will be listed Android Settings > Connections > Mobile networks > Access Point Names Pixel Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)

Please allow up to 30 mins for the eSIM to properly connect to the network.

What is my new phone number and can I find it before I travel?

Your new phone number is a French number and will be sent to you in a welcome message once you’ve arrived at your destination and your eSIM is active. To receive calls while overseas, ensure the caller uses the French country code (+33) followed by your number.

Please note you cannot find out your phone number until the eSIM is activated.

How do I check My Data Balance?

You will receive automated text updates showing the percentage of your data used. Additionally, you can monitor your data balance through the Bouygues app or website. To use the app or website, you'll need to register with your phone number and provide identification.

Can I recharge my eSIM?

Yes, you can recharge your eSIM if you run out of data. Additional data can be purchased through the Bouygues app or website once you are registered. Simply log in with your phone number and follow the steps to top up your data.

Which countries does this eSIM work in?

• EU countries (Calls & Data): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Estonia, Finland (including Åland Islands), France, Germany, Greece (including Corfu, Crete, Cyclades, and Rhodes Island), Hungary, Ireland, Italy (including Sardinia and Sicily), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Azores and Madeira), Romania, Slovakia, Slovenia, Spain (including Balearic Islands and Canary Islands), and Sweden.

• Non-EU countries (Calls & Data): Andorra, Iceland, Liechtenstein, Norway, United Kingdom (including England, Scotland, Wales, Northern Ireland, Isle of Man, Isle of Wight, Gibraltar, Guernsey, and Jersey), and Vatican City.

How do my family and friends call and message me?

Your family and friends can call and message you on your French phone number with the prefix +33. (Please note that standard international call and text rates may apply depending on their Australian phone plan.) Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.

How do I make calls/texts?

Within France: Simply dial any French mobile or landline number without the need for additional prefix code.

Outside of France: To make calls or send texts to any number, you will need to use the country code (e.g., +44 for the UK, +49 for Germany). Calls to other countries may be covered by the included international credit or minutes, depending on your plan. Be sure to check your available international minutes.

What happens if I am travelling for longer than the Service Days I purchased?

If you are travelling beyond the service days you purchased, your eSIM will no longer be active once the service period ends. To continue using the eSIM, you will need to recharge or purchase a new plan. You can recharge through the Bouygues app or website, once registered, to extend your service.

If I have trouble with the eSIM while I'm overseas, what should I do?

If you experience issues with our SIM card while overseas, we will make every effort to assist you: 1. Self-service: Visit www.globalstarlink.com.au/pages/faq. 2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time) 3. Email us: If the situation occurs outside of our working hours, please email us immediately at [e-mail]. We will start processing your request when we are back online the next day. To expedite the process, please include the following information in your email for us to investigate further: - Order Number (or SIM number) - Your current location - Your Spanish phone number received in the welcome message - Make and model of your phone - Screenshots of any error messages you are receiving - Any other information about the issue that you think will help us assist you in resolving the issue.