🛠️Troubleshooting

Source: SIMsDirect

My data isn't working

1. Check that you have Data Roaming & Mobile Data turned on in your Settings.

2. Make sure the APN settings match the following: APN Name: Vodafone Internet (This is for Android devices only and can be set to anything) APN: airtelnet.es Username: wap@wap Password: wap125

3. Restart your phone

4. If it's still not working, try the SIM on another phone to see if it'll work the

I'm having issues making phone calls or text messages

This SIM only comes with : Unlimited local calls in Spain and Romania It does not come with calls or texts whilst your outside of Spain (No calls and text in Europe and UK), it will be data only! If you try to make a call outside of Spain and Romania, you will receive a message advising you to top-up. You can ignore this message but you will not be able to place the call or send the text. If you are within Spain and Romania, make sure you have the correct country code in front of the number that you're trying to call. You can find a list of country codes here. We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts internationally. This will work using the data allowance that you have purchased.

I've just put my SIM in my phone and it says "No Service"

If you've inserted the SIM into your phone and you didn't get a 'Welcome' text message or it says 'No Service', it's possible that it hasn't been activated yet. Our system automatically activates these SIMs at 2pm Sydney time on the nominated date - simply message us to let us know that you need an earlier activation and we can help you out :)

You can also try to manually select a network through your settings.

iPhone:

Settings > Mobile > Network Selection > Disable Automatic > Wait for networks to pop up and select one

Android:

Settings > Connections > Mobile Networks > Network Operators > Search networks manually > Wait for networks to pop up and select one

If it doesn't connect, you might need to click on one a couple of times and then restart your phone.

Note: Settings may differ depending on your device - If these instructions don't match, explore your device's settings until your find "Network Selection" or something along those lines.

Which one do I choose?

Try any of them, and if it doesn't work, try another one!

It's still not working...

Try the SIM in another phone if you can, and see if it'll activate.

My SIM was working great but suddenly it says "No Service"

Sometimes the SIM can stop working. When this happens:

1. Turn on Airplane Mode for 1 minute

2. Turn off Airplane Mode - this should reboot the connection!

My device says "No SIM"

1. Take the SIM out and put it back into your device and restart

2. Try the SIM in another device

3. If it's saying No SIM in 2 different devices, then contact us!

I've tried everything and it's still not working

These guides are based on our most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us and we'll try our best to provide assistance. You can reach us at [e-mail] 📩

Before contacting us, please have the following information ready:

• Which SIM have you bought?

• Where are you located?

• When did you activate and what happened when you activated it?

• What troubleshooting steps have you tried?

• Please send through a screenshot of your Mobile Network settings and your APN settings with the WiFi turned off and your mobile data turned on so we can see what's going on.

• Any other details that might help us, help you!