G-Starlink Help Center
  • ✈️Welcome to G-Starlink Help Center
  • NORTH AMERICA
  • 🇺🇸 AT&T
    • 📶Product Description
    • ⁉️ATT Prepaid SIM FAQ
    • 🛠️Troubleshooting
  • 🇺🇸 T-Mobile
    • 📶Product Description
    • ⁉️T-Mobile Prepaid SIM FAQ
    • 🛠️Troubleshooting
  • 🇪🇺Europe
    • 📖Product Description
    • 🇬🇧Three UK
      • 🏴󠁧󠁢󠁥󠁮󠁧󠁿Product Description
      • ⁉️Three UK FAQ
      • 🛠️Troubleshooting
    • 🇬🇧EE UK
      • 🏴󠁧󠁢󠁥󠁮󠁧󠁿Product Description
      • ⁉️EE UK FAQ
      • 🛠️Troubleshooting
    • 🇪🇸Vodafone Spain
      • 📶Product Description
      • ⁉️Vodafone Spain FAQ
      • 🛠️Troubleshooting
    • 🇪🇸Movistar Spain
      • 📶Product Description
      • ⁉️Movistar Spain FAQ
      • 🛠️Troubleshooting
    • 🇪🇸Orange Spain
      • Europe Prepaid Travel eSIM Card 22GB 28Days - Orange
        • 📶Product Description
        • ⁉️FAQ
        • 🛠️Troubleshooting
      • Europe Prepaid Travel Holiday eSIM Card - 30GB 15Days
        • 📶Product Description
        • ⁉️FAQ
        • 🛠️Troubleshooting
    • 🇫🇷Orange France
      • 📱Product Description
      • ⁉️France Orange Holiday Europe 20/8GB 14Days Travel SIM Card - FAQ
      • 🛠️Troubleshooting
    • 🇫🇷Bouygues Telecom
      • 📱Product Description
      • ⁉️Bouygues Telecom FAQ
      • 🛠️Troubleshooting
    • 📱Europe & UK eSIM 20GB/30GB - 30 Days Data Only
      • 📶Product Description
      • ⁉️FAQ
      • 🛠️Troubleshooting
    • 📱Europe & UK eSIM 1 GB/Day Data Only
      • 📶Product Description
  • South East Asia
    • 🌏South East Asia
      • 🌏Southeast Asia Prepaid Travel eSIM Card 1GB/Day (Data Only)
      • 🌏Southeast Asia Prepaid Travel eSIM Card Unlimited Data (Data Only)
      • 🌎South East Asia Prepaid Travel eSIM Card 20GB/30GB 30 Days (Data Only)
      • ⁉️FAQ
      • 🛠️Troubleshooting
    • 🇹🇭Thailand eSIM
      • 🇹🇭Thailand Prepaid Travel eSIM Card 15GB/50GB Data 7/10 Days - AIS &
      • ⁉️FAQ
      • 🛠️Troubleshooting
    • 🇻🇳Vietnam
      • Vietnam eSIM
        • 🇻🇳Vietnam Prepaid Travel eSIM Card 5GB Per Day 15Days- Viettel (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
      • Vietnam SIM Card (Three UK)
  • 🌏Asia
    • 📜Product Description
    • 🇰🇷South Korea
      • 🇰🇷South Korea Prepaid Travel eSIM Card 30GB/20GB Data- SK Telecom (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
      • 🇰🇷South Korea Prepaid Travel eSIM Card - SK Telecom (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
    • 🇯🇵Japan
      • 🎌Japan Prepaid Travel eSIM Card - IIJmio (Data Only)
        • 📬FAQ
        • 🛠️Troubleshooting
    • 🇨🇳China
      • 🇨🇳China Prepaid Travel eSIM Card 10GB/20GB 30Days- China Unicom (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
    • 🇭🇰Hong Kong & Macau
      • Hong Kong & Macau Prepaid Travel eSIM Card (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
    • 🇹🇼Taiwan
      • Taiwan Prepaid Travel eSIM Card - Chunghwa Telecom (Data Only)
        • ⁉️FAQ
        • 🛠️Troubleshooting
  • 🇦🇺Australia
    • 📶Telstra Pre-Paid SIM card
    • 📱Optus Pre-Paid SIM card
    • 📳Vodafone Pre-Paid SIM card
  • ☎️How to find my travel SIM phone number
  • 🤳How to keep track of your data usage from your phone settings
  • ⚙️How to change your APN settings
  • 📲How to make calls/texts back home while you travel
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  1. Asia
  2. Hong Kong & Macau
  3. Hong Kong & Macau Prepaid Travel eSIM Card (Data Only)

FAQ

Source : Sims Direct

How do I find my number?

This SIM is data-only and therefore does not come with a phone number!

When should I install my eSIM?

You should wait until you land in your destination country before activating your eSIM - it will need to connect to a local network!

When does my eSIM plan start?

Your plan will only start when you land at your destination and connect to a network!

Is it possible to use an eSIM alongside a physical SIM?

Absolutely! If your phone is dual SIM compatible, you can use your eSIM and a physical SIM at the same time. This means you can use one for data and one for calls.

How do I check my balance?

You can check your balance by looking at your phone settings under data usage.

Apple

Settings > Mobile > Scroll to find Current Period Roaming

Android

Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown

How do I recharge?

As described on the website, the eSIM is non-rechargeable. The only way around this is to buy multiple eSIMs and swap them out as you go!

I'm having issues making phone calls or text messages

This SIM does not come with calls or texts as it's data-only! You can still receive phone calls or text messages though.

We'd highly recommend using data applications like FaceTime, Whatsapp, Facebook Messenger, Zoom or Google Meet to make calls and texts to Australia or USA. This will work using the data you have allocated to you.

Can I hotspot/tether from my phone?

Yep, you can hotspot/tether from your phone.

How do I know if my device is unlocked?

If you bought your device outright, it's most likely unlocked!

If you're unsure, the best way to find out is to call your Aussie network provider and ask! They'll be able to unlock it for you too. This might incur a fee! 🤔

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Last updated 12 months ago

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