⁉️FAQ

What's included?

• Genuine Vietnam Viettel eSIM and Plan

• 5GB Per Day High Speed Data

• No Calls and Texts (Data only eSIM)

• Hotspot/Tethering allowed

What do I need to do before I depart?

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.

Step 2. Checked your device is unlocked

Step 3. Registered your Arrival Date via our website here.

How do I register my Arrival Date?

To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours to receive the confirmation email.

What if I'm not sure about my Arrival Date?

You can register your travel dates later for your eSIM. To ensure a seamless activation experience, we recommend registering at least three business days before your trip.

What if my Arrival Date changes?

Once the eSIM QR code is generated, it is valid for 30 days. If you are traveling within 30 days, no changes need to be made to your activation date. If you are traveling outside of 30 days, please email us at [e-mail] for further assistance.

How do I find my Order Number?

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

• eBay: 12-34567-89123

• Global Starlink: #INV1234GS

• Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

How do I activate this eSIM?

To Activate your eSIM, please use the following step:

Step 1. Go to device settings and scan the QR code to install your eSIM

iOS Settings > Mobile > under SIMs, select add eSIM > scan the QR code or enter the activation code manually Android Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code or enter the activation code manually Pixel Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'

Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, CSL/1010, etc.

What do I do once I have arrived in Vietnam?

Once you have arrived in Vietnam, please use the following steps:

Step 1. Turn your eSIM ‘ON’

iOS Settings > Mobile > under SIMs go to your new Vietnam eSIM > toggle the switch for 'Turn on this Line' to ON Android Settings > Connections > SIM card manager > go to your new Vietnam eSIM > toggle the switch to turn ON the eSIM Pixel Settings > Network & internet > Mobile network > go to your new Vietnam > toggle the switch to turn ON the eSIM

Step 2. Change your Mobile Data to your new Vietnam eSIM

iOS Settings > Mobile > Mobile Data > select your new Vietnam eSIM Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Vietnam eSIM Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Vietnam eSIM

Step 3. Check your Data Roaming is turned ON

iOS Settings > Mobile > under SIMs go to your new Vietnam eSIM > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your Vietnam eSIM

Step 4. Check your APN settings the following:

APN Name: v-internet

APN Username: (Leave Blank)

APN Password: (Leave Blank)

iOS Settings > Mobile > select your new Vietnam eSIM > Mobile Data Network > APN details will be listed Android Settings > Connections > Mobile networks > Access Point Names Pixel Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)

Please allow up to 30 mins for the eSIM to properly connect to the network.

What will my phone number be?

Unfortunately as the Vietnam eSIM is a data-only eSIM, it doesn't come with a traditional phone number for voice calls or SMS. Instead, it provides high-speed data connectivity for browsing the web, using apps, and staying connected online while you're in Vietnam.

How do I check My Data Balance?

We usually recommend using your device settings to check your data balance for the Vietnam eSIM. Unfortunately, aside from this method, there are no other ways to check your data balance. Depending on your device type, please use the following steps:

iOS Settings > Mobile > under Mobile Data for your [Vietnam eSIM name] > Current Period Android Settings > Connections > Data usage or Mobile data usage Pixel Settings > Network & internet > Mobile network or Data usage

Can I recharge my eSIM?

The Vietnam eSIM is designed as a single-use eSIM and cannot be recharged or extended once it has been activated. If you need to extend your data connectivity beyond the initial duration, you will need to purchase a new eSIM for the desired duration.

Which countries does this eSIM work in?

The Vietnam eSIM Card is specifically designed for use in Vietnam. It provides high-speed data connectivity within Vietnam, allowing travelers to stay connected while visiting the country.

If you plan to travel to other countries, you may need to purchase a separate eSIM card or make alternative arrangements for connectivity in those destinations.

How do my family and friends call and message me?

Since the Vietnam eSIM is a data-only eSIM, your family and friends won't be able to call or text you using a traditional phone number. Instead, they can communicate with you through internet-based messaging apps, such as WhatsApp, Facebook Messenger, or email. You can share your contact details or preferred messaging app username with them to stay in touch during your time in Vietnam.

What happens if I am traveling for longer than the Service Days I purchased?

If you are travelling for longer than the duration covered by the Vietnam eSIM, you will need to purchase another eSIM for the additional days you need. This allows you to continue enjoying high-speed data connectivity during your extended stay in Vietnam.