Troubleshooting
Questions about EE UK SIM card
My data isn't working....
1. Check that you have Mobile Data turned on in your device settings 2. Make sure that you have changed your APN settings to match the following : - Name : ee (This is for Android devices only and can be set to anything) - APN : everywhere - Username : (leaveblank) - Password : (leave blank) - APN Type : internet
3. Restart Your Phone
I am having trouble making calls/sending text messages...
This SIM only comes with Calls & texts to UK mobile numbers starting with 07 or UK landlines starting with 01 or 02. Does not include calls to UK landlines starting with 03, 08, or 09, Premium Rate Numbers, Non-geographical numbers, MMS (Multimedia Messaging Service) or International calls and SMS. We highly recommend using data applications like FaceTime, WhatsApp, Facebook Messenger, Viber or Skype to make calls and texts to Australia or the USA
My data is still not working!
If it's still not working, then you will need to manually switch network providers through your device settings : IOS : Settings > Mobile > Mobile Data > select your new EE SIM Card > Restart your phone Android : Settings > Connections > SIM Card manager > tap Mobile data > select your new EE SIM Card > Restart your phone Pixel : Settings > Network & internet > Mobile network > tap Mobile data > select your new EE SIM Card > Restart your phone
You can try each and all of the available networks that pop up. If your device settings are different to the ones above, explore your settings until you find Network Selection or Network Operators. A quick Google search will also point you in the right direction!
No SIM
1. Take the SIM out, reinsert and restart your device 2. Try the SIM in another phone 3. If you receive a message saying 'No SIM' in two different phones, reach out to us for help!
I've tried all of the above and it's still not working!!
If you've followed the above steps and you step cannot get things up and running, please reach out to us at hello@globalstarlink.com.au with the following information : - Which SIM do you have - Where are you currently located - When did you activate your SIM and what happened during activation - Have you followed all of the above activation and troubleshooting steps? - Did you receive your new number via SMS? If so, what is it? - Please attach a screenshot of your mobile network settings, your APN settings with the WiFi turned off and your mobile data turned on, and a screen shot of your data balance. **We will need all of the above information in order to help get you up and running as quickly as possible!
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