⁉️EE UK FAQ

Questions about EE UK SIM card

How to activate my SIM?

📱 Plug and Play

Only insert your SIM card in your device once you have arrived in UK to avoid activating your service before the start of your trip. Your 30-day service usually takes only a few minutes, but in some cases, it may take up to 30 minutes commence as you insert the SIM card into your device. You need to have mobile data enabled/turned on your mobile phone to use the service.

When you insert it in your phone, and you’ll receive a text message telling you your SIM is ready to use. The best thing to do is to register on the Three app, so you can keep an eye on your usage and your spend. The SIM is automatically activated as soon as you make a call, send a text, or use your data.

What is my new phone number and can I find it before I travel?

Your number will be send to you by welcome message after you inserting your EE UK SIMs. This is a UK mobile number, so in order to call it, the country code (+44) will need to be added.

Please note you cannot find out your phone number until the SIM card is activated. Please only insert it when you are ready to use it.

How easy is it to set up my EE UK SIM?

Very! You can get going in 3 easy steps: 1. Order your SIM. You can either choose your Data Pack now, or choose later once you’ve ordered your SIM. 2. Download the EE app on the Apple App Store or  Google Play Store. 3. Add your Data Pack on the app. Or top up your credit on the app, in your account, or from your browser.

What happens when my data runs out?

You’ll still get unlimited minutes and texts for the rest of the month.

To check your calls and data balance, visit the EE UK website and use the phone number you received to register for your EE UK account. Once registered, you can check your balance, view your usage history, and recharge your data by logging into your EE UK account at any time.

Alternatively, you can also text BALANCE to 150 which will provide you with information about your remaining calls and data balance.

What if I need extra data for the rest of the month?

You will need to register an EE UK account via website or download the EE UK app to recharge your EE UK SIM card.

Please note: To register an account via the EE UK website or app, you will need to verify your identity.

Do EE UK SIM work Abroad?

No, this EE 50GB UK Prepaid SIM card is designed exclusively for use within the United Kingdom. It provides full access to the EE network, one of the UK's largest and most reliable networks, ensuring excellent coverage across the UK for calls, SMS, and data.

How do I make calls/texts?

Within UK: Simply dial any UK mobile or landline number without the need for additional prefix code. Please note: Only standard UK mobile and landline numbers are included in your travel SIM plan.

Can I call the USA or Australia with this SIM?

Unfortunately, the EE UK Prepaid SIM does not include international calling to countries outside of the UK. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.

Can I receive calls from Australia or the USA? What will it cost?

Yep - you can receive calls from Australia and USA to your UK number with the prefix +44., but the person calling may be charged by their network provider for calls to the UK/EU.

If I have trouble with the SIM while I'm overseas, what should I do?

If you experience issues with our SIM card while overseas, we will make every effort to assist you: 1. Self-service: Visit www.globalstarlink.com.au/pages/faq. 2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time) 3. Email us: If the situation occurs outside of our working hours, please email us immediately at [e-mail]. We will start processing your request when we are back online the next day. To expedite the process, please include the following information in your email for us to investigate further: - Order Number (or SIM number) - Your current location - Your Spanish phone number received in the welcome message - Make and model of your phone - Screenshots of any error messages you are receiving - Any other information about the issue that you think will help us assist you in resolving the issue. 4. Contact EE UK Customer Service: Dial 150 from your EE mobile or 0800 956 6000 from any other phone. You can also call Freephone [phone] on Skype.

To chat with EE UK customer service, go to click here, select "Technical support," then "Mobile phone." (Call hours: 08:00 – 21:00 Monday to Friday, and 08:00 – 20:00 Saturday and Sunday UK local time.)