⁉️FAQ

FAQs

Source: Sims Direct

What do I need to do before I depart?

Before you depart, please make sure you have:

Step 1. Checked your device's eSIM compatibility Note: To check if your device supports eSIM, please dial *#06#. If a 32-digit EID number appears on your screen, your device supports eSIM.

Step 2. Checked your device is unlocked

Step 3. Registered your Arrival Date via our website here.

How do I register my Arrival Date?

To register your Arrival Date, please visit our website here. Once you have completed this, please allow up to 24 hours

What if I'm not sure about my Arrival Date?

If you're not sure when you'll be traveling, you can register your dates later. It's best to do this at least three days before you travel to ensure a smooth activation process.

What if my Arrival Date changes?

The eSIM QR code is valid until 31st January 2025. If you are traveling within this timeframe, no changes need to be made to your activation date. If you are traveling outside of this timeframe, please email us at [e-mail] for further assistance.

How do I find my Order Number?

Depending on the Marketplace you purchased from, there will be a different order number type. You can generally find this via the Confirmation Email, or by signing into your eBay or Amazon account and clicking into your order.

Please see below for an example for each Marketplace:

• eBay: 12-34567-89123

• Global Starlink: #INV1234GS

• Amazon: 503-1234567-1234567

Note: If you have purchased multiple eSIMs, please use the same order number for each eSIM purchased.

How do I activate this eSIM?

To Activate your eSIM, please use the following step:

Step 1. Go to device settings and scan the QR code to install your QR code

iOS Settings > Mobile > under SIMs, select add eSIM > scan the QR code Android Settings > Connections > SIM card manager > select 'Add mobile plan' or 'Add eSIM' > scan the QR code Pixel Settings > Network & internet > Mobile network > Advanced > Carrier > select 'Add carrier' or 'Add carrier eSIM'

Step 2. Please allow 2-3 minutes while the QR code installs onto your device. Once the installation is complete, you should see a notification that the installation is complete. The eSIM should appear under your SIMs/eSIM section of your device with one of the following labels: Mobile Data, Secondary, Travel, etc.

What do I do once I have arrived in Thailand?

Once you have arrived in Thailand, please use the following steps:

Step 1. Turn your eSIM ‘ON’

iOS Settings > Mobile > under SIMs go to your new Thailand eSIM > toggle the switch for 'Turn on this Line' to ON Android Settings > Connections > SIM card manager > go to your new Thailand eSIM > toggle the switch to turn ON the eSIM Pixel Settings > Network & internet > Mobile network > go to your new Thailand > toggle the switch to turn ON the eSIM

Step 2. Change your Mobile Data to your new Thailand eSIM

iOS Settings > Mobile > Mobile Data > select your new Thailand eSIM Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Thailand eSIM Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Thailand eSIM

Step 3. Check your Data Roaming is turned ON

iOS Settings > Mobile > under SIMs go to your new Thailand eSIM > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your Thailand eSIM

Step 4. Check your APN settings the following:

APN Name: internetAPN Username: (Leave Blank)APN Password: (Leave Blank)iOS Settings > Mobile > select your new Thailand eSIM > Mobile Data Network > APN details will be listed Android Settings > Connections > Mobile networks > Access Point Names Pixel Settings > Network & internet > Mobile network > Advanced > Access Point Names (or APN)

Please allow up to 30 mins for the eSIM to properly connect to the network.

What will my phone number be?

Your local Thai phone number is generated once the eSIM is active, which will be once the eSIM is installed, and you have arrived and connected to the local network in Thailand. You will receive a text message from AIS with your local Thai phone number.

Can I get my phone number earlier?

If you would like to know the phone number for your Thailand AIS eSIM before your activation date, you can email us to request your phone number, which we will promptly forward to you.

How do I check My Data Balance?

To check your data balance, simply dial *121#. You'll receive a prompt displaying the amount of data you've used so far. Otherwise, we usually recommend using your device settings to check your data balance for the Thailand eSIM. Depending on your device type, please use the following steps:

iOS Settings > Mobile > under Mobile Data for your [Thailand eSIM name] > Current Period Android Settings > Connections > Data usage or Mobile data usage Pixel Settings > Network & internet > Mobile network or Data usage

Can I recharge my eSIM?

The Thailand eSIM is designed as a single-use eSIM and cannot be recharged or extended once it has been activated. If you need to extend your data connectivity beyond the initial duration, you will need to purchase a new eSIM for the desired duration.

Which countries does this eSIM work in?

The Thailand AIS eSIM Card is specifically designed for use in Thailand. It provides high-speed data connectivity within Thailand, allowing travelers to stay connected while visiting the country.

If you plan to travel to other countries, you may need to purchase a separate eSIM card or make alternative arrangements for connectivity in those destinations.

How do my family and friends call and message me?

Your family and friends can call and message you on your Thai phone number with the prefix +66. (Please note that standard international call and text rates may apply depending on their Australian phone plan.) Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.

What happens if I am travelling for longer than the Service Days I purchased?

If you are travelling for longer than the duration covered by the Thailand eSIM, you will need to purchase another eSIM for the additional days you need. This allows you to continue enjoying high-speed data connectivity during your extended stay in Thailand.

If I have trouble with eSIM while I'm overseas, what should I do?

1. Self-service: Visit www.globalstarlink.com.au/pages/faq. 2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time) 3. Email us: If the situation occurs outside of our working hours, please email us immediately at [e-mail]. We will start processing your request when we are back online the next day. To expedite the process, please include the following information in your email for us to investigate further:

- Order Number (or SIM number) - Your current location - Make and model of your phone - Screenshots of any error messages you are receiving - Any other information about the issue that you think will help us assist you in resolving the issue.