⁉️France Orange Holiday Europe 20/8GB 14Days Travel SIM Card - FAQ

Source: Global Starlink website and Orange web: https://support.travel.orange.com/hc/en-us/sections/16257502179613-SIM-eSIM

What do I need to do before I depart?

The Orange France SIM is easy to activate with no registration needed. When you arrive in your destination country, just insert the SIM into your phone, turn on data roaming, and it will connect to the local network to activate your plan. The 14-day service period starts immediately. Activation usually takes only a few minutes, but in some cases, it may take up to 30 minutes.

I am not in Europe; can I test my SIM card before leaving?

If you bought a physical SIM card, we advise you to insert it in your device only when arrived at destination as it might activate in your home country and start deducing your credit validity period.

Is my device compatible to use this Orange France SIM Card?

Orange France SIMs can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.

How do I activate this Orange France SIM Card?

To activate your Orange France SIM Card, insert the SIM card into your device and turn on data roaming. The SIM will connect to a network, starting your 14 days of service. This SIM will activate in any of the included 47 roaming countries, so please only insert it when you are ready to use it.

Please note, you will need to have both MOBILE DATA and DATA ROAMING ENABLED/TURNED ON on your mobile phone to use the service.

How do I turn on Mobile Data?

iOS Settings > Mobile > Mobile Data > select your new Orange France SIM Card Android Settings > Connections > SIM Card manager > tap Mobile data > select your new Orange France SIM Card Pixel Settings > Network & internet > Mobile network > tap Mobile data > select your new Orange France SIM Card

How do I turn on Data Roaming?

iOS Settings > Mobile > under SIMs go to your new Orange France SIM Card > check 'Data Roaming' is switched ON Android Settings > Connections > Mobile networks > check Data Roaming is switched ON Pixel Settings > Network & internet > Mobile network > Advanced > Data Roaming > toggle the switch to ON for your new Orange France SIM Card

What is the Data APN Settings for this SIM card?

Default APN settings are automatically set on most recent smartphone models after inserting the SIM card. To manually set up APN settings, use the following configuration: APN Name: Orange (This is for Android devices only and can be set to anything) APN: orange Username: (Leave Blank) Password: (Leave Blank)

What will my new phone number be?

Orange France SIM cards come with a French phone number. After inserting your Orange France SIM card, you will receive a welcome message with your new phone number. Alternatively, you can dial *144# to find out. Please note: You cannot find out your phone number until the SIM card is activated.

How do I check my Orange France call and data balance?

Before checking your calls and data balance, you will need to register your Orange France SIM Card to the Orange France website: https://travel.orange.com/en/sim-card-registration/.

Once registered you can log in here: https://travel.orange.com/en/login to check your balance, view your usage history, and recharge your data by logging into your Orange France account at any time. You can also manage your mobile account by downloading the Orange France app from your app store. To download the Orange France app, you'll need to change your app store location to Europe to enable the download.

Alternatively, you can also dial *123# which will provide you with information about your remaining calls and data balance.

Can I recharge my Orange France SIM card?

Yes, you'll need to registered Orange France account via website or download the Orange France app (detail instructions provided above) to recharge your Orange France SIM card.

How many times/during what period can I top up my SIM?

You can top up your SIM/eSIM online on our travel.orange.com website with no limit.

How do I make calls/texts?

Within France: Simply dial any French mobile or landline number without the need for additional prefix code. Outside France: + (Country Code) (Area Code) (Number) For example, Dial [phone] (to call an Italian number from France) Please note: 1. Only standard mobile and landline numbers are included in your travel SIM plan. 2. Press and hold '0' on the dial pad to get the '+' sign.

Can I make calls to Australia using this SIM card?

The Orange France SIM does include international calling to countries outside of the EU, however the minutes are limited to what is included in the plan purchased (e.g. 30mins or 120mins). We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.

How do my family and friends call and message me?

Your family and friends can call and message you on your Orange France phone number with the prefix +33. (Please note that standard international call and text rates may apply depending on their Australian phone plan.) Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.

Can I use my phone as a hotspot or tethering device?

Yes, however, hotspot / data tethering are only available in the EU countries and UK.

Which network carriers does this SIM connect to in different countries?

In France, the Orange France SIMs use their own network infrastructure. When you are outside of France, Orange France partners with different service providers in the roaming countries. Typically, the SIM will automatically connect to the best available network according to your location. In some cases, if you feel you are not getting the best network coverage, you may also try to manually select the available network in your phone settings. Unfortunately, we do not have a list of service providers that Orange France is partnering with in each country. If you require a specific network service provider in a particular country, you may want to explore our other Europe travel SIMs.

What happens if I am travelling for longer than 14 Days?

You can recharge your Orange France SIM via your Orange account. Register your Orange account on the website or download the Orange France App to recharge after 14 days. ( Alternatively, we recommend purchasing multiple SIMs before you travel. Simply insert the SIM when needed. (Please note that your phone number changes when activating new SIMs.)

My SIM card has expired, is it possible to reactivate it?

Several reasons can cause your SIM card or your eSIM to expire:

• You have used all your credit or the validity date of the plan has expired : you can recharge your SIM here https://travel.orange.com/en/top-up/ by choosing the offer that fits your needs.

• You have not registered your SIM card within 14 days : it cannot be reactivated due to French law. You need to buy a new SIM card or eSIM.

• You have not used your SIM for more than 6 months after the end of validity of the last plan : it cannot be reactivated. You need to buy a new SIM card or eSIM.

If I have trouble with the SIM while I'm overseas, what should I do?

If you experience issues with our SIM card while overseas, we will make every effort to assist you:

1. Self-service: Visit www.globalstarlink.com.au/pages/faq.

2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)

3. Email us: If the situation occurs outside of our working hours, please email us immediately at [e-mail]. We will start processing your request when we are back online the next day. To expedite the process, please include the following information in your email for us to investigate further: - Order Number (or SIM number) - Your current location - Your French phone number­­­­­­ received in the welcome message - Make and model of your phone - Screenshots of any error messages you are receiving - Any other information about the issue that you think will help us assist you in resolving the issue. 4. Contact Orange France customer service: The best way to get in touch with Orange France is by calling:

• 3900 which is free from any Orange France SIM card (available 24/7).

• [phone] from any other phone

Alternatively, you can use the Live Chat function to chat with Orange France customer service: Go to https://support.travel.orange.com/hc/en-us, and click on "Support".